Form 241 2019 241 Fiscal Service Desktop Nov 1_2019

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting the Bureau of the Fiscal Service website. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the U.S. Department of the Treasury. Please take a few minutes to give us your feedback. All results are strictly confidential.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned		No		Pink: Addition
Date				Blue: Reword
Model Version		18.1.J
	Label	Satisfaction Questions
		Satisfaction
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)

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Sheet 3: Custom Questions

Model Name			0				Red & Strike-Through: Delete
Model ID			0				Underlined & Italicized: Re-order
Partitioned			No				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
			How often do you visit this site?	This is my first time			Y	Radio button, one-up vertical		Visit frequency
				Once every 6 months or less often
				Once every few months
				Monthly
				Weekly
				Daily or more often
			Do any of the following apply to you? (Select all that apply.)	Private citizen			Y	Checkbox, one-up vertical	Skip Logic Group*	Role
			I am a(n) …	Federal government employee
				Military member/veteran
				Retiree
				Tax preparer/accountant/attorney
				Educator/teacher/professor
				Student
				Financial institution employee
				Member of the media
				Other	A				Skip Logic Group*
		A	What other role applies to you?				N	Text field, <100 char	Skip Logic Group*	Other Role
			What type of information are you primarily looking for today?	Accounting guidance and Financial Management Standards (i.e., TFM, USSGL)			Y	Radio button, one-up vertical	Randomize	Type of info
				Government financial reports (i.e., Monthly Treasury Statement)
				Benefit payments
				Debt owed
				Foreign currency rates of exchange
				Tax payments
				Surety bonds
				Judgment Fund
				Contact information
				Stored value cards (i.e., Eagle Cash, Navy Cash, EZPay)
				Forms
				Unclaimed assets
				Direct deposit
				Conferences or training sessions
				Job openings
				Other (Please specify)	A				Skip Logic Group*
		A	What other type of information are you looking for?				N	Text area, no char limit	Skip Logic Group*	OE_Other info type
			Did you find what you were looking for?	Yes	B		Y	Radio button, one-up vertical	Skip Logic Group*	Find info
				No
				Partially	B
		B	Did the information meet your needs?	Yes			Y	Radio button, one-up vertical	Skip Logic Group*	Info meet needs
				No	C
		C	What can we do to improve information on our site?	Use easier to understand language			N	Checkbox, one-up vertical	Skip Logic Group*	How to improve info
				Include more detail in the information
				Cover the topic more comprehensively
				Provide more up-to-date information
				Other (Please describe)	D
		D	What other way can we improve information on our site?				N	Text area, no char limit	Skip Logic Group*	OE_Improve info
			Did you have any difficulty navigating our site?	Yes	E		Y	Radio button, one-up vertical	Skip Logic Group*	Difficulty Navigating
				No
		E	What issue(s) did you have while navigating our site?	Some links did not take me where I expected	F		N	Checkbox, one-up vertical	Skip Logic Group*	Navigation issue
				Broken links, error messages or other technical difficulties	F
				Too many links or navigational choices	F
				Links/navigational headings were confusing	F
				Other (Please describe)	G
		G	What other issue did you have while navigating our site?				N	Text area, no char limit	Skip Logic Group*	OE_Other navigation issue
		F	Please provide any additional detail about your navigation issue you would like to share.				N	Text area, no char limit	Skip Logic Group*	OE_Detail about navigation issue
			How can we improve your experience with our site?				N	Text area, no char limit		OE_Improve Experience