1090-0008 Generic Clearance Request Form IRS Feedback Nov 20 19 SIGNED

1090-0008 Survey Mapping Document FTC Complaint Assistant Mobile.docx

E-Government Website Customer Satisfaction Surveys

1090-0008 Generic Clearance Request Form IRS Feedback Nov 20 19 SIGNED

OMB: 1090-0008

Document [docx]
Download: docx | pdf

Survey:

FTC Complaint Assistant Mobile



 

IA#:



 

Date: 10/24/2019



 





SURVEY TYPE:

Government – Mobile Informational

 





Survey Q#

Type#

Topic Type

 

1 Standard Look and Feel - Appeal

2 Standard Look and Feel - Balance

3 Standard Look and Feel - Readability

4 Standard Site Performance Loading

5 Standard Site Performance Consistency

6 Standard Site Performance Completeness

7 Standard Navigation Organized

8 Standard Navigation Options

9 Standard Navigation Layout

10 Standard Site Info - Thoroughness

11 Standard Site Info Understandable

12 Standard Site Info Answers

13 Standard Task Process Time

14 Standard Task Process Procedures

15 Standard Task Process Efficiency

16 Standard Satisfaction Overall

17 Standard Satisfaction Expectations

18 Standard Satisfaction Ideal

19 Standard Return

20 Standard Recommend Complaint Assistant

21 Standard Primary Resource

22 Custom Visit Frequency

23 Custom Visit Frequency – To file a complaint

24 Custom Notice any changes to site

25 Custom Awareness of site before visiting

26 Custom How site was found

27 Custom Search terms used to find site

28 Custom How referred

29 Custom Intent to file a complaint

30 Custom If no intent to file a complaint, what

Was intent?

31 Custom Category of complaint submitted

32 Custom Ease of use

33 Custom Challenges experienced

34 Custom Error messages received

35 Custom Any additional difficulties

36 Custom Were you able to accomplish your task

37 Custom If no, why

38 Custom What will you do next

38 Custom What can we do to improve

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2021-01-15

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