Survey: FTC Complaint Assistant Mobile |
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IA#: |
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Date: 10/24/2019 |
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SURVEY TYPE: |
Government – Mobile Informational |
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Survey Q# |
Type# |
Topic Type |
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1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance Loading
5 Standard Site Performance Consistency
6 Standard Site Performance Completeness
7 Standard Navigation Organized
8 Standard Navigation Options
9 Standard Navigation Layout
10 Standard Site Info - Thoroughness
11 Standard Site Info Understandable
12 Standard Site Info Answers
13 Standard Task Process Time
14 Standard Task Process Procedures
15 Standard Task Process Efficiency
16 Standard Satisfaction Overall
17 Standard Satisfaction Expectations
18 Standard Satisfaction Ideal
19 Standard Return
20 Standard Recommend Complaint Assistant
21 Standard Primary Resource
22 Custom Visit Frequency
23 Custom Visit Frequency – To file a complaint
24 Custom Notice any changes to site
25 Custom Awareness of site before visiting
26 Custom How site was found
27 Custom Search terms used to find site
28 Custom How referred
29 Custom Intent to file a complaint
30 Custom If no intent to file a complaint, what
Was intent?
31 Custom Category of complaint submitted
32 Custom Ease of use
33 Custom Challenges experienced
34 Custom Error messages received
35 Custom Any additional difficulties
36 Custom Were you able to accomplish your task
37 Custom If no, why
38 Custom What will you do next
38 Custom What can we do to improve
| File Type | application/msword |
| Author | Parrillo, Jeffrey Michael |
| Last Modified By | SYSTEM |
| File Modified | 2019-12-10 |
| File Created | 2019-12-10 |