Survey: FTC Consumer Mobile |
|
|
|
||
IA#: |
|
|
|
||
Date: 11/25/2019 |
|
|
|
||
|
|
|
|
||
SURVEY TYPE: |
Government – Mobile Informational |
|
|||
|
|
|
|
||
Survey Q# |
Type# |
Topic Type |
|
||
1 Standard Satisfaction Overall
2 Standard Satisfaction Expectations
3 Standard Satisfaction Ideal
4 Standard Site Performance Speed
5 Standard Site Performance Completeness
6 Standard Site Performance Responsiveness
7 Standard Look and Feel - Appeal
8 Standard Look and Feel - Spacing
9 Standard Look and Feel - Legibility
10 Standard Navigation – Ease of Finding
11 Standard Navigation - Layout
12 Standard Navigation - Links
13 Standard Site Info - Relevance
14 Standard Site Info Thoroughness
15 Standard Site Info Readability
16 Standard Return
17 Standard Recommend site
18 Standard Primary Resource
19 Custom Visit Frequency
20 Custom Topics of interest
21 Custom Primary reason
22 Custom Specify primary reason if other
23 Custom Who was the information for
24 Custom Primary role
25 Custom Primary role if other
26 Custom Task accomplishment
27 Custom If task was not completed, why
28 Custom Navigation experience
29 Custom Specific problems with navigation
30 Custom Specific problems with navigation if
other
31 Custom Was the search feature helpful
32 Custom Describe why you didn’t use the search
feature (if not used)
33 Custom Age
34 Custom What can we do to improve
| File Type | application/msword |
| Author | Parrillo, Jeffrey Michael |
| Last Modified By | SYSTEM |
| File Modified | 2019-12-10 |
| File Created | 2019-12-10 |