| Survey: |
SSA MySSA |
|
| IA#: |
30688 Amend 4 |
|
| Date: |
12/12/2019 |
|
|
|
|
| SURVEY TYPE: |
Relationship (tab 4) |
|
|
|
|
| Survey Q# |
Type# |
Type Topic |
| 1 |
Standard |
Site Performance -Speed |
| 2 |
Standard |
Site Performance - Complete |
| 3 |
Standard |
Site Performance - Responsiveness |
| 4 |
Standard |
Look and Feel - Appeal |
| 5 |
Standard |
Look and Feel - Spacing |
| 6 |
Standard |
Look and Feel - Legibility |
| 7 |
Standard |
Navigation - Ease of finding |
| 8 |
Standard |
Navigation - Page layout |
| 9 |
Standard |
Navigation - Links |
| 10 |
Standard |
Site Information - Relevance |
| 11 |
Standard |
Site Information - Thoroughness |
| 12 |
Standard |
Site Information - Readability |
| 13 |
Standard |
Account Management - Simplicity |
| 14 |
Standard |
Account Management - Efficiency |
| 15 |
Standard |
Account Management - Essential Info |
| 16 |
Standard |
Sat - Overall |
| 17 |
Standard |
Sat - Expectations |
| 18 |
Standard |
Sat - Ideal |
| 19 |
Standard |
Recommend |
| 20 |
Standard |
Use other services |
| 21 |
Custom |
Access frequency |
| 22 |
Custom |
Create new mySSA account |
| 23 |
Custom |
Primary reason |
| 24 |
Custom |
Ease of access COLA |
| 25 |
Custom |
Improve Online notices |
| 26 |
Custom |
Pay online option |
| 27 |
Custom |
Communication delivery |
| 28 |
Custom |
Ease of changing comm delivery |
| 29 |
Custom |
Comfort receiving notices |
| 30 |
Custom |
Recommend accessing online |
| 31 |
Custom |
Frequency view statement |
| 32 |
Custom |
Use of retirement calculator eliminate need to call |
| 33 |
Custom |
Estimates from RE easy to understand |
| 34 |
Custom |
RE displayed in easy format |
| 35 |
Custom |
Suggestions for displaying RE |
| 36 |
Custom |
RE Understanding of future earnings |
| 37 |
Custom |
Agency need |
| 38 |
Custom |
Other agency |
| 39 |
Custom |
Other primary purpose |
| 40 |
Custom |
Purpose for SSN Card |
| 41 |
Custom |
Other purpose for SSN Card |
| 42 |
Custom |
Reporting for |
| 43 |
Custom |
Relation to reporting for |
| 44 |
Custom |
Benefit type reporting |
| 45 |
Custom |
Person listed |
| 46 |
Custom |
Employer listed |
| 47 |
Custom |
Reporting multiple employers |
| 48 |
Custom |
Currently working |
| 49 |
Custom |
Time to submit wages |
| 50 |
Custom |
Other reporting methods |
| 51 |
Custom |
Plan to report electronically |
| 52 |
Custom |
How report again |
| 53 |
Custom |
Preferred method of reporting |
| 54 |
Custom |
Instructions helpful |
| 55 |
Custom |
How registered |
| 56 |
Custom |
Registration time |
| 57 |
Custom |
Registered in person |
| 58 |
Custom |
Describe in person experience |
| 59 |
Custom |
Instructions understandable |
| 60 |
Custom |
Explain not clear about instructions |
| 61 |
Custom |
Security concerns |
| 62 |
Custom |
Describe security concerns |
| 63 |
Custom |
A11 - Satisfied |
| 64 |
Custom |
A11 - Trust |
| 65 |
Custom |
A11 - Quality |
| 66 |
Custom |
A11 – Ease |
| 67 |
Custom |
A11 - Speed |
| 68 |
Custom |
Ability to accomplish |
| 69 |
Custom |
Contacted SSA |
| 70 |
Custom |
Click to chat - wait |
| 71 |
Custom |
Click to chat - answer |
| 72 |
Custom |
Click to chat - call |
| 73 |
Custom |
Click to chat - service |
| 74 |
Custom |
Click to chat - representative |
| 75 |
Custom |
Click to chat – other feedback |
| 76 |
Custom |
Use help or call back button |
| 77 |
Custom |
Message center |
| 78 |
Custom |
Use message center in future |
| 79 |
Custom |
Age |
| 80 |
Custom |
Zip |
| 81 |
Custom |
Improve registration process |
| 82 |
Custom |
Improve content and features |