252 2019 252 OJJDP Desktop 20191211 (1)

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting ojjdp.ojp.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.				Question (from JM):
						Is it possible as part of the thank you text to provide a link to sign up for announcements from OJJDP (our Subscribe page)
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		OJJDP Desktop					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	20	Brand Confidence	Please rate your level of confidence in OJJDP.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	21	Return	How likely are you to return to ojjdp.ojp.gov in the future?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend ojjdp.ojp.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	22	Recommend Company	How likely are you to recommend OJJDP to someone else?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	23	Primary Resource	How likely are you to use ojjdp.ojp.gov as your primary resource for information about OJJDP?
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

(Model Name)	OJJDP Desktop			Red & Strike-Through: Delete
(MID)	0			Underlined & Italicized: Re-order
SELECT ONE: No / 2MQ	Yes - 2MQ			Pink: Addition
1/1/2016				Blue: Reword
Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	What is your primary reason for visiting the site today?	Find information regarding this organization		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
		Read news, including JUVJUST, OJJDP News @ a Glance, blogs or press releases				Randomize
		Do research
		Find points of contact
		Provide feedback
		Access a training video or previously held webinar
		Find employment opportunities
		Find facts or statistics
		Find funding opportunities
		Find information on events and conferences
		Find legislation related to OJJDP
		Learn about what state compliance activities
		Learn about OJJDP programs
		Find training or technical assistance
		Find topical information
		Other (please specify)	A			Anchor Answer Choice
A	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
	Did you accomplish what you wanted to do today on this site?	Yes	B	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
		No	A
		Partially	A
A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
B	Was the information easy to find?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
		No	B1
B1	Why was this information difficult to find?			N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
	How were you referred to the site today?	An email from OJJDP, including JUVJUST		Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
		OJJDP social network post, tweet, video, etc.
		Non - OJJDP social network post, tweet, video, etc.				Randomize
		Obtained link from an OJJDP publication or mailing
		Another government site
		Search engine results
		Recommendation from someone I know
		Learned about the site at a conference or event
		Other (please specify)	A			Anchor Answer Choice
		I was not referred to the site by anything specific				Anchor Answer Choice
A	Please specify how else you were referred to the site.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
	How often do you visit this site?	This is my first visit		Y	Drop down, select one		Visit Frequency
		Once every 6 months or less often
		Once every few months
		Monthly
		Weekly
		Daily or more often
	Do you subscribe to JUVJUST or to OJJDP News @ a Glance	I only subscribe to JUVJUST		Y	Radio button, one-up vertical	Skip Logic Group*	Subscribe
		I subscribe only to OJJDP News @ a Glance
		I subscribe to both JUVJUST and OJJDP News @ a Glance
		No, I am not intersted in subscribing
		No, but I plan to subscribe to at least one of these options in the future	A
A	Why are you not interested in subscribing?	You send too many emails		Y	Radio button, one-up vertical	Skip Logic Group*	Why Not Subscribe
		It is unclear how to sign up
		I am not interested in receiving information from OJJDP
		I would be interested in receiving a weekly recap of all announcements
		I would be more interested in topical notifications
	Did you use any search features on this site today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Search
		No
A	Tell us about your experience with the site's search features today. (Please select the best description)	Search results were helpful (67%)		Y	Radio button, one-up vertical	Skip Logic Group*	Search Experience
		Results were not relevant/not what I wanted (9%)
		Too many results/I needd to refine my search (8%)
		Returned NO results (8%)
		I experienced a different search issue (please explain) (8%)
		Not enough results
	What is the primary method you first used to locate information on this site?	I clicked on Search at the top of the site pages		Y	Radio button, one-up vertical		Primary Method
		I accessed links in the center of the home page
		I used the top navigation links to browse (Funding, News & Events, Research & Statistics, etc.)
		I used the Contact Us link at the top of the home page
		Already knew the area to land on or had specific page bookmarked
		Other
	How would you describe your navigation experience on this site today? (Please select all that apply)	Links often did not take me where I expected		Y	Checkbox, one-up vertical		Naivgation
		Had difficulty finding relevant information
		Links/labels are difficult to understand
		Too many links/navigational options to choose from
		Had technical difficulties (error messages, broken links, etc.)
		Could not navigate back to previous information
		I had a navigation difficulty not listed above:
		I had no difficulty navigating/browsing on this site
	What will you do next?	Try another website or other resource		Y	Radio button, one-up vertical		Do Next
		Nothing, although I did not find what I was looking for
		Other
	In general, which of these topics best match your main topic(s) of interest? (Please select all that apply)	Child Protection (e.g., child abuse, etc.)		Y	Checkbox, one-up vertical		Topics
		Juvenile Corrections and Detention
		Courts
		Delinquency Prevention
		Risk and Protective Factors
		Gender/gender specific programs
		Health including mental health or substance abuse
		Human Trafficking
		Law Enforcement
		Offenses/Offenders
		School Safety
		Statistics
		Missing children
		Victims
		Internet Safety
		Gangs
		Ethnic or race-specific programs and information
		Bullying
		Mentoring
		Restorative Justice
		Public Safety or Crime Prevention
		Tribal Youth
		I was just browsing or was interested in very general information
		Other
	Which category best describes your professional field?	Law Enforcement		Y	Radio button, one-up vertical		Professional Field
		Corrections or Detention
		Courts/judicial system
		Child Protection
		Delinquency Prevention
		Trainer
		Researcher
		Education
		Student
		Congressional
		Federal Government or Agency
		Community or faith-based organization associate
		Youth Service (e.g., mentoring organization)
		Media
		General public
		Other
	What best describes your organizational affiliation?	State government		Y	Radio button, one-up vertical		Ogranizational Afiiliation
		County government
		Municipal government
		Indian Tribal government
		Federal government or agency
		University/college/school faculty or staff
		Private sector
		Non-profit
		Student
		Media
		Other
	What else would you like to share with us to help improve your online experience with ojjdp.ojp.gov?			N	Text area, no char limit		Improve