252 2019 252 OJJDP Mobile 20191211 (1)

E-Government Website Customer Satisfaction Surveys

2019 252 OJJDP Mobile 20191211 (1).xlsx

2019 252 NIJ mobile OJJDP desktop and Mobile

OMB: 1090-0008

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone








Thank you for visiting ojjdp.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone








Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
OJJDP Mobile



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date





Blue: Reword
Model Version
17.3.Y















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Site Performance (1=Poor, 10=Excellent, Don't Know)

Brand Confidence (1=Not At All Confident, 10=Very Confident)
1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
5 Site Performance - Speed Please rate the speed that pages and content loaded for you. 20 Brand Confidence Please rate your level of confidence in OJJDP.
2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
6 Site Performance - Completeness Please rate the consistency of complete loading of pages and content.

Return
(1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How does this site compare to an ideal website?
(1=Not Very Close, 10=Very Close)
7 Site Performance -Responsiveness Please rate the responsiveness of the pages to your actions. 21 Return How likely are you to return to ojjdp.ojp.gov in the future?


Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)


Look and Feel (1=Poor, 10=Excellent, Don't Know)

Recommend Company
(1=Very Unlikely, 10=Very Likely)
4 Recommend How likely are you to recommend ojjdp.ojp.gov to someone else? 8 Look and Feel - Appeal Please rate the visual appeal of the pages that you visited. 22 Recommend Company How likely are you to recommend OJJDP to someone else?



9 Look and Feel - Spacing Please rate the spacing between items on the pages that you visited.

Primary Resource
(1=Very Unlikely, 10=Very Likely)



10 Look and Feel - Readability Please rate the legibility of the pages that you visited. 23 Primary Resource How likely are you to use ojjdp.ojp.gov as your primary resource for information about OJJDP?





Navigation (1=Poor, 10=Excellent, Don't Know)





11 Navigation - Ease Please rate the ease of finding what you were looking for.





12 Navigation - Layout Please rate the page layout on displaying content and links where you could find them.





13 Navigation - Links Please rate the links on taking you where you needed to go.







Site Information (1=Poor, 10=Excellent, Don't Know)





14 Site Information - Relevance Please rate the relevance to your interests of the information that you found.





15 Site Information - Thoroughness Please rate the thoroughness of the information that you found.





16 Site Information - Readability Please rate the readability of the information that you found.



Sheet 3: Custom Questions

(Model Name) OJJDP Mobile

Red & Strike-Through: Delete


(MID) 0

Underlined & Italicized: Re-order

SELECT ONE: No / 2MQ Yes - 2MQ

Pink: Addition

1/1/2016


Blue: Reword










Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

What is your primary reason for visiting the site today? Find information regarding this organization
Y Radio button, one-up vertical Skip Logic Group* Primary Reason


Read news, including JUVJUST, OJJDP News @ a Glance, blogs or press releases


Randomize


Do research






Find points of contact






Provide feedback






Access a training video or previously held webinar






Find employment opportunities






Find facts or statistics






Find funding opportunities






Find information on events and conferences






Find legislation related to OJJDP






Learn about what state compliance activities






Learn about OJJDP programs






Find training or technical assistance






Find topical information






Other (please specify) A

Anchor Answer Choice
A Please specify the other reason for your visit.

N Text field, <100 char Skip Logic Group* Primary Reason - Other

Did you accomplish what you wanted to do today on this site? Yes B Y Radio button, one-up vertical Skip Logic Group* Accomplish


No A





Partially A



A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish
B Was the information easy to find? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish Experience


No B1



B1 Why was this information difficult to find?

N Text area, no char limit Skip Logic Group* Not Easy Accomplish

Are you accessing the site on the go? Yes A Y Radio button, one-up vertical Skip Logic Group* On the go


No




A Are you accessing the site from a conference? Yes
Y Radio button, one-up vertical Skip Logic Group* Conference


No





How were you referred to the site today? An email from OJJDP, including JUVJUST
Y Radio button, one-up vertical Skip Logic Group* Acquisition Source


OJJDP social network post, tweet, video, etc.






Non - OJJDP social network post, tweet, video, etc.


Randomize


Obtained link from an OJJDP publication or mailing






Another government site






Search engine results






Recommendation from someone I know






Learned about the site at a conference or event






Other (please specify) A

Anchor Answer Choice


I was not referred to the site by anything specific


Anchor Answer Choice
A Please specify how else you were referred to the site.

N Text field, <100 char Skip Logic Group* Acquisition Source - Other

How often do you visit this site? This is my first visit
Y Drop down, select one
Visit Frequency


Once every 6 months or less often






Once every few months






Monthly






Weekly






Daily or more often





Do you subscribe to JUVJUST or to OJJDP News @ a Glance I only subscribe to JUVJUST
Y Radio button, one-up vertical Skip Logic Group* Subscribe


I subscribe only to OJJDP News @ a Glance






I subscribe to both JUVJUST and OJJDP News @ a Glance






No, I am not intersted in subscribing






No, but I plan to subscribe to at least one of these options in the future A



A Why are you not interested in subscribing? You send too many emails
Y Radio button, one-up vertical Skip Logic Group* Why Not Subscribe


It is unclear how to sign up






I am not interested in receiving information from OJJDP






I would be interested in receiving a weekly recap of all announcements






I would be more interested in topical notifications





Did you use any search features on this site today? Yes A Y Radio button, one-up vertical Skip Logic Group* Search


No




A Was it clear how to perform a search via your device? Yes
Y Radio button, one-up vertical Skip Logic Group* Search Clear


No




A Tell us about your experience with the site's search features today. (Please select the best description) Search results were helpful (67%)
Y Radio button, one-up vertical Skip Logic Group* Search Experience


Results were not relevant/not what I wanted (9%)






Too many results/I needd to refine my search (8%)






Returned NO results (8%)






I experienced a different search issue (please explain) (8%)






Not enough results





What is the primary method you first used to locate information on this site? I clicked on Search at the top of the site pages
Y Radio button, one-up vertical
Primary Method


I accessed links in the center of the home page






I used the top navigation links to browse (Funding, News & Events, Research & Statistics, etc.)






I used the Contact Us link at the top of the home page






Already knew the area to land on or had specific page bookmarked






Other





Is your primary way to access this site on a mobile or tablet device? Yes
Y Radio button, one-up vertical
Primary Access


No





Was the navigation clearly visable on your mobile device? Yes
Y Radio button, one-up vertical
Navigation Visable


No





How would you describe your navigation experience on this site today? (Please select all that apply) Links often did not take me where I expected
Y Checkbox, one-up vertical
Naivgation


Had difficulty finding relevant information






Links/labels are difficult to understand






Too many links/navigational options to choose from






Had technical difficulties (error messages, broken links, etc.)






Could not navigate back to previous information






I had a navigation difficulty not listed above:






I had no difficulty navigating/browsing on this site





What will you do next? Try another website or other resource
Y Radio button, one-up vertical
Do Next


Nothing, although I did not find what I was looking for






Other





In general, which of these topics best match your main topic(s) of interest? (Please select all that apply) Child Protection (e.g., child abuse, etc.)
Y Checkbox, one-up vertical
Topics


Juvenile Corrections and Detention






Courts






Delinquency Prevention






Risk and Protective Factors






Gender/gender specific programs






Health including mental health or substance abuse






Human Trafficking






Law Enforcement






Offenses/Offenders






School Safety






Statistics






Missing children






Victims






Internet Safety






Gangs






Ethnic or race-specific programs and information






Bullying






Mentoring






Restorative Justice






Public Safety or Crime Prevention






Tribal Youth






I was just browsing or was interested in very general information






Other





Which category best describes your professional field? Law Enforcement
Y Radio button, one-up vertical
Professional Field


Corrections or Detention






Courts/judicial system






Child Protection






Delinquency Prevention






Trainer






Researcher






Education






Student






Congressional






Federal Government or Agency






Community or faith-based organization associate






Youth Service (e.g., mentoring organization)






Media






General public






Other





What best describes your organizational affiliation? State government
Y Radio button, one-up vertical
Ogranizational Afiiliation


County government






Municipal government






Indian Tribal government






Federal government or agency






University/college/school faculty or staff






Private sector






Non-profit






Student






Media






Other





What else would you like to share with us to help improve your online experience with ojjdp.ojp.gov?

N Text area, no char limit
Improve
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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