OMB Feedback Survey Mapping File (version 1).xlsb

OMB Feedback Survey Mapping File (version 1).xlsb.xlsx

E-Government Website Customer Satisfaction Surveys

OMB Feedback Survey Mapping File (version 1).xlsb

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

(EPA v6)
FCG IA number: 30557


Question Number Question Type
1 1. Please rate the visual appeal of this site. Model

2. Please rate the balance of graphics and text on this site. Model

3. Please rate the readability of the pages on this site. Model

4. Please rate how quickly pages load on this site. Model

5. Please rate the consistency of speed from page to page on this site. Model

6. Please rate how completely the page content loads on this site. Model

7. Please rate how well this site is organized. Model

8. Please rate the options available for navigating this site. Model

9. Please rate how well the site layout helps you find what you need. Model

10. Please rate the ability to sort information by criteria that are important to you on this site. Model

11. Please rate the ability to narrow choices to find the information you are looking for on this site. Model

12. Please rate how well the features on the site help you find the information you need. Model

13. Please rate the thoroughness of information provided on this site. Model

14. Please rate how understandable this site’s information is. Model

15. Please rate how well the site’s information provides answers to your questions. Model

16. What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
Model

17. How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
Model

18. How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
Model

19. How likely are you to recommend this agency to someone else? Model

20. How likely are you to use the information you found today? Model

21. For this visit to the EPA website, which of the following best describes you? Custom

22. Please explain your role in visiting this website: Custom

23. How frequently do you use the EPA website? Custom

24. Why did you visit the EPA website today? (Please check all that apply) Custom

25. Please tell us why you visited the EPA website today: Custom

26. What did you come to learn about or research? (Please check all that apply) Custom

27. How did you find out about the Science Inventory? Custom

28. What type of information were you looking for in the Science Inventory? Custom

29. Did you find what you were looking for in the Science Inventory? Custom

30.Please tell us what information you could not find in the Science Inventory: Custom

31. What type of EPA research were you primarily looking for today? Custom

32. Please tell us what other type of EPA research you were looking for today: Custom

33. How will you be using the EPA research information you found during your visit today? Custom

34. How else will you be using the EPA research information you found during your visit today? Custom

35. What kind of information were you looking for today? (Please check all that apply) Custom

36. Please tell us what information were you looking for today that you did not find? Custom

37. What data, statistics, or scientific methods or models were you looking for? Custom

38. Please describe what information you came to submit (Please check all that apply) Custom

39. Which of the following topics best describes the information you wanted today? Custom
37 40. Did you visit the International Cooperation pages? Custom

41. Which sections of the International Cooperation site did you find visit? (Please check all that apply) Custom

42. What other pages of the International Cooperation site did you visit? Custom

43. Did you find the International Cooperation pages to be helpful? Custom

44. What about the International Cooperation pages was not helpful? (Please check all that apply) Custom

45. Please specify what was not helpful. Custom

46. When visiting the International Cooperation pages, did you notice the Twitter feed or visit @EPAallnations on Twitter? (Please check all that apply) Custom

47. How would you describe the information on the International Coopertation pages? Custom

48. How can we improve the International Cooperation pages? Custom

49. Did you visit the Acid Rain web page? Custom

50. Did you find the Acid Rain web page to be helpful? Custom

51. What about the Acid Rain web page was not helpful? Custom

52. Please specify the navigation issues you encountered. Custom

53. Please specify what was not helpful. Custom

54. What section(s) of the Acid Rain web page did you visit? (Please check all that apply) Custom

55. How can we improve the Acid Rain web page? Custom

56.What other topic best describes the reason for your visit? Custom

57. What led you to visit EPA.gov to find radiation information? Custom

58. Please specify what else led you to visit EPA.gov to find radiation topics. Custom

59. Which of the following radiation information topics did you view during yur site visit today? (Please check all that apply) Custom

60. Please specify the radiation information that you viewed during your site visit today. Custom

61. How would you describe the radiation information on EPA.gov? Custom

62. Please describe what was unclear about the radiation information you viewed during your site visit today. Custom

63. After visiting the site, do you have a better idea of EPA’s role in radiation protection? Custom

64. After visiting the site, do you know who to contact to get more information or to report an incident? Custom

65. Where do you typically go first to find Beach related information? Custom

66. Please tell us where you go to find Beach related information. Custom

67. How would you describe the Beach information on EPA.gov? Custom

68. Please describe what was unclear about the information you viewed during your site visit today. Custom

69. Is the Beach information broken out by specific topic (Learn, Act, Technical Resources.) organized in a way to help you find what you need? Custom

70. Please tell us how you would like to see the Beach information organized. Custom

71. After visiting the site, do you know who to contact to get more Beach information? Custom

72. To what degree does the information on How's My Waterway make sense to you? Custom

73. Please describe what was unclear about the information you viewed today. Custom

74. What are your top three questions about water resources? Custom

75. How helpful was How’s My Waterway in answering your top three questions? Custom

76. What additional information are you looking for that you did not find today? Custom

77. What suggestions do you have to help improve How's My Waterway tool and content? Custom

78. How do you use the information provided by How’s My Waterway? Custom

79. Did you find the information you were looking for today? Custom

80. Please tell us what couldn't you find. Custom

81. Once you arrived on the site today, how did you look for information? (Please check all that apply) Custom

82. The other way I looked for information was: Custom

83. Which of the following best describes your experience with the search tools? (Please check all that apply) Custom

84. Please describe your experience with the search tool: Custom

85. What search terms did you use? Custom

86. Which of the following best describes your navigation experience during your visit to the site today? (Please check all that apply) Custom

87. Excluding search, please describe the difficulty you had with navigating the site today: Custom

88. What is one change EPA could make to this site that would make it easier to use? Custom
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