Form 005 2020 005 BJS Mobile Browse

E-Government Website Customer Satisfaction Surveys

2020 005 BJS Mobile Browse.xlsx

2020 005 BJS Mobile Browse

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting the Bureau of Justice Statistics. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.







































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.







































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
BJS Mobile Browse
Red & Strike-Through: Delete



Model ID


Underlined & Italicized: Re-order


Partitioned


Pink: Addition


Date


Blue: Reword


Model Version
17.3.Y















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Look and Feel (1=Poor, 10=Excellent, Don't Know)

Return (1=Very Unlikely, 10=Very Likely)
1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
5 Look and Feel - Appeal Please rate the visual appeal of the pages that you visited. 23 Return How likely are you to return to BJS?
2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
6 Look and Feel - Balance Please rate the spacing between items on the pages that you visited.

Primary Resource (1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
7 Look and Feel - Readability Please rate the legibility of the pages that you visited. 25 Primay Resource How likely are you to use BJS as your primary resource for obtaining information from this organization?


Recommend (NPS) (1=Very Unlikely, 10=Very Likely)

Site Performance (1=Poor, 10=Excellent, Don't Know)

Follow on Social Media (1=Very Unlikely, 10=Very Likely)

Recommend How likely are you to recommend BJS to someone else? 8 Site Performance - Loading Please rate the speed that pages and content loaded for you. 26 Follow on Social Media How likely are you to follow BJS on social media such as Twitter?



9 Site Performance - Consistency Please rate the consistency of complete loading of pages and content.





10 Site Performance - Completeness Please rate the responsiveness of the pages to your actions.







Navigation (1=Poor, 10=Excellent, Don't Know)





11 Navigation - Organized Please rate the ease of finding what you were looking for.





12 Navigation - Options Please rate the page layout on displaying content and links where you could find them.





13 Navigation - Layout Please rate the links on taking you where you needed to go.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





14 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





15 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Information Browsing - Features Please rate how well the features on the site help you find the information you need.





16
Site Information (1=Poor, 10=Excellent, Don't Know)





16 Site Information - Thoroughness Please rate the relevance to your interests of the information that you found.






Site Information - Understandable Please rate the thoroughness of the information that you found.





17 Site Information - Answers Please rate the readability of the information that you found.


































Jose Benki: Alternative for sites with no images on the product pages.








































Sheet 3: Custom Questions

Model Name

BJS Mobile Browse


Red & Strike-Through: Delete


Model ID

0


Underlined & Italicized: Re-order

Partitioned

0


Pink: Addition

Date

12/2/2019


Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label



How frequently do you visit this site? First time

Y Radio button, one-up vertical
Visit Frequency




More than once a day









Daily









About once a week









About once a month









Every 6 months or less








Which best describes you? Student

Y Drop down, select one Skip Logic Group Role




Academia









Research









General Public









Education/training









Corrections: jails, prisons, parole, probation









Law enforcement









Courts and prosecution









Government









Media









Elected/Appointed Office









Other A






A Please tell us your role.


N Text area, no char limit Skip Logic Group OE_Role



What portions of the site did you visit today? (Please select all that apply) Corrections

Y Checkbox, one-up vertical Skip Logic Group Section Visit
Courts




Crime Type




Criminal Justice Data Improvement Program




Employment and Expenditure




Recidivism




Indian Country Justice Statistics




Law Enforcement




Victims




Other A





A Please tell us which portion(s) of the site you visited today.


N Text area, no char limit Skip Logic Group OE_Section



What is your primary reason for visiting the site today? Research a specific topic or issue

Y Drop down, select one Skip Logic Group Reason




Access or download a publication









Obtain funding information









Look up a key statistic or definition









Materials for a course I'm teaching









Materials for a course I'm taking









Background information on a topic









Just browsing









Other A






A Please tell us why you were visiting today.


N Text area, no char limit Skip Logic Group OE_Reason



How did you find the BJS website? Search Engine (Google, Yahoo, Bing, etc.)

Y Drop down, select one Skip Logic Group Acquisition Source




Email









Social Media (Twitter, Facebook)









Other A






A Please tell us how you found the BJS website.


N Text area, no char limit Skip Logic Group OE_Acq Source



Did you accomplish what you wanted to do today on this site? Yes B
Y Drop down, select one Skip Logic Group* Accomplish




No A,B,C








Partially A,B,C






A Please tell us why you were unable or partially unable to accomplish your task today.


N Text area, no char limit Skip Logic Group* OE_Not Accomplish


B How would you best describe the information on this site? Very difficult to understand

Y Drop down, select one Skip Logic Group Ease of Use




Somewhat difficult to understand









Somewhat easy to understand









Very easy to understand







C What do you plan to do next? Continue looking on this site

Y Radio button, one-up vertical Skip Logic Group Do Next




Try another website









Call for assistance









Email for assistance









Subscribe to RSS/JUSTSTATS/GovDelivery for notification of updates









Other D






D What will you do next?


N Text area, no char limit Skip Logic Group OE_Do Next



Please tell us about your navigation experience. I had no difficulty navigating this site

Y Checkbox, one-up vertical Mutually Exclusive Navigation




I was able to navigate to the general area, but could not find the specific content I needed



Skip Logic Group




Site has too many links









Site has too few links









Links/labels are difficult to understand









Links did not take me where I expected









Could not get started or did not know where to begin









Had technical difficulties (e.g. broken links, error messages) B








Other A






A Please describe your experience navigating the site.


N Text area, no char limit Skip Logic Group OE_Navigation


B Please tell us what links were broken or the errors received.


N Text area, no char limit Skip Logic Group OE_Nav Errors



What data-related resources did you use today? Please select all that apply. Data Analysis Tools A
Y Checkbox, one-up vertical Skip Logic Group Tools




Key Statistics A








Data Collections A








Data and Product Finder









Did not use any tools



Mutually Exclusive


A Were these tools helpful? Yes B
Y Radio button, one-up vertical Skip Logic Group Tools_Useful




No B








Partially B






B Please tell us about your experience with the data analysis tools and other data-related resources on the BJS website.


N Text area, no char limit Skip Logic Group Tools_OE



What form of data is the most useful to you? PDF

N Checkbox, two-up vertical Skip Logic Group Data Pref




.xlsx (Excel)









Csv









API









None of these



Mutually Exclusive




Other A






A Please tell us what form of data is useful to you.


N Text area, no char limit Skip Logic Group OE_Data Pref



Did you use the search feature today? Yes A,B,C
Y Radio button, one-up vertical Skip Logic Group Search




No







A What specific search terms did you use to try to find the information/product?


N Text area, no char limit Skip Logic Group OE_Search Terms


B Were the search results helpful? Yes

Y Radio button, one-up vertical Skip Logic Group Search results




No







C Did you encounter any difficulty with the search feature? Yes D
Y Radio button, one-up vertical Skip Logic Group Difficulty with Search




No







D What type of difficulty did you primarily encounter? It returned no results.

Y Drop down, select one Skip Logic Group What Difficulties




It returned too many results.









It returned too few results.









Results links were broken.









Results were not relevant to my search terms or needs.









Results were too similar/redundant.









Search required too many attempts.









I was not sure what words to use in my search.









Search speed was too slow.









Search results were not organized well.









Other E






E Please describe the search difficulties you experienced.


N Text area, no char limit Skip Logic Group OE_ Difficulties



Please select your age. Under 18

Y Drop down, select one
Age




18 - 24









25 - 34









35 - 44









45 - 54









55 - 64









65 or older









Prefer not to answer








Please select your gender. Male

Y Radio button, one-up vertical
Gender




Female









Prefer not to answer








If you could improve one thing about this website, what would it be?


N Text area, no char limit
Improvements



Would you be interested in being contacted for our focus group? This would be for additional research only. Yes A
Y Radio button, one-up vertical Skip Logic Group Focus Group




No







A Please provide your email address so we can contact you about the focus group.


N Text field, <100 chars Skip Logic Group OE_Focus Group Email
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