Form 009 2020 009 TWE Results Survey v3

E-Government Website Customer Satisfaction Surveys

2020 009 TWE Results Survey v3.xlsx

2020 009 TWE Results Survey v3

OMB: 1090-0008

Document [xlsx]
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Tax Withholding Estimator Results Survey


Version 3


Page: apps.irs.gov/app/tax-withholding-estimator/results





ID Question Answers Skip to:
1 Please rate your overall experience with the Tax Withholding Estimator 1 star
2 stars
3 stars
4 stars
5 stars
2 Did you accomplish the task you came to this site for today? Yes
No
3 Which of the following issues, if any, did you experience on this application today? (Select all that apply) Information was not up to date 5
Information did not answer my questions 4
Langauge was not clear and concise 4
Wording used was confusing 4
Text was difficult to read 5
Errors or typos on the page 5
Other 4
4 Please describe what content was unclear or confusing on this application [open text comment]
5 Have you checked out the Tax Withholding Estimator FAQ Page? It addresses some of the most popular user feedback that we’ve received so far. Yes
No
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