The purpose of the
collection is to enable the U.S. Agency
for International Development and as
part of a Federal Government-wide
effort to streamline the process to seek
feedback from the public on service
delivery, we are seeking Comment on
the development of the following
proposed Generic Information
Collection Request (Generic ICR): ââFast
Track Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Deliveryââ for approval
under the Paperwork Reduction Act
(PRA) (44 U.S.C. 3501 et. seq.). This
notice announces our intent to submit
this collection to OMB for approval and
solicits comments on specific aspects
for the proposed information collection:
This option is a fast track for approval
to streamline the timing to implement
certain types of surveys and related
collection of information. USAID uses
the approval to cover the instruments of
collection (such as a survey, a window
pop-up survey, a focus group, or a
comment card), which are designed to
get customer feedback on USAID service
delivery for various programs.
US Code:
44 USC 3501
Name of Law: Paperwork Reduction Act
The proposed
information collection activity provides
a means to garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administrationâs commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agencyâs services
will be unavailable. The Agency will
only submit a collection for approval
under this generic clearance if it meets
the following conditions:
⢠The collections are voluntary.
⢠The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government. The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies.
⢠Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future.
⢠Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained.
⢠Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency. Information gathered will not be
used for the purpose of substantially
informing influential policy decisions.
⢠Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design. (including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Nicaragua Diaspora Survey.docx
30 Day Notice.pdf