IRS W&I Independent Review of IRS Free File Program

Wage and Investment Strategies and Solutions Behavioral Laboratory Customer Surveys and Support

Free File Post Session Questionnaire_Draft Jun21

IRS W&I Independent Review of IRS Free File Program

OMB: 1545-2274

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Free File Program User Experience Questionnaire

[PREFACE WITH CLARIFICATION ON WHAT IS MEANT BY THE FREE FILE SYSTEM]



1. This Free File system’s capabilities meet my requirements.

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2

3

4

5

6

7

Very difficult






Very easy





2. Using the Free File software system is a frustrating experience.

1

2

3

4

5

6

7

Very difficult






Very easy





3. The Free File software system is easy to use.

1

2

3

4

5

6

7

Very difficult






Very easy





4. I have to spend too much time correcting things with this Free File software system.

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2

3

4

5

6

7

Very difficult






Very easy



File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorLykke, Lucia C.
File Modified0000-00-00
File Created2021-01-15

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