As outlined in the Internal Revenue
Service (IRS) Strategic Plan, the Agency is working towards
allocating IRS resources strategically to address the evolving
scope and increasing complexity of tax administration. In order to
do this, IRS must realize their operational efficiencies and
effectively manage costs by improving enterprise-wide resource
allocation and streamlining processes using feedback from various
behavioral research techniques. To assist the Agency is
accomplishing the goal outlined in the Strategic Plan, the Wage and
Investment Division continuously maintains a "customer-first" focus
through routinely soliciting information concerning the needs and
characteristics of its customers and implementing programs based on
the information received. W&I Strategies and Solutions (WISS),
is developing the implementation of a Behavioral Laboratory to
identify, plan and deliver business improvement processes that
support fulfillment of the IRS strategic goals. The collection of
information through the Behavioral Laboratory is necessary to
enable the Agency to garner customer and stakeholder feedback in an
efficient, timely manner, in accordance with the commitment to
improving taxpayer service delivery. Improving agency programs
requires ongoing assessment of service delivery. WISS, through the
Behavioral Laboratory, will collect, analyze, and interpret
information gathered through this generic clearance to identify
strengths and weaknesses of current services and make improvements
in service delivery based on feedback provided by taxpayers and
employees of the Internal Revenue Service.
IRS previously requested a
ceiling of 22,050 hours under this generic ICR, however due to a
data entry error in the original request, the entire approved
burden was inadvertently used up in the initial submission, leaving
none available for future Generic ICs. Additionally, since this was
a new generic ICR, actual future usage was uncertain. As a result,
IRS is requesting that the ceiling for total respondent burden
during this three-year approval period be raised to 150,000 (50,000
annually) hours. This will allow sufficient ceiling for planned and
future surveys to be submitted as Generic ICs. This would result
the approved ceiling being increased by 124,800 responses and
127,950 burden hours.
$0
No
No
No
No
No
No
Uncollected
Courtney Rasey 678
672-9879
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
1545-2274 Justification on Non-Material Change 2018.docx
Follow-up Focus Groups of W&I Taxpayer Experience Survey (TES)