Supporting Statement A Final

August 6, 2018

Supporting Statement for

Paperwork Reduction Act Submissions

OMB Control Number: 1660 – 0002

Title: Disaster Assistance Registration

Form Number(s):

FEMA Form 009-0-1T (English) Tele-Registration, Disaster Assistance Registration

FEMA Form 009-0-1Int (English) Internet, Disaster Assistance Registration

FEMA Form 009-0-2Int (Spanish) Internet, Registro Para Asistencia De Desastre

FEMA Form 009-0-1 (English), Paper Application / Disaster Assistance Registration

FEMA Form 009-0-2 (Spanish), Solicitud en Papel / Registro Para Asistencia De Desastre

FEMA Form 009-0-1S (English) Smartphone, Disaster Assistance Registration

FEMA Form 009-0-2S (Spanish) Smartphone, Registro Para Asistencia De Desastre

FEMA Form 009-0-3 (English), Declaration and Release

FEMA Form 009-0-4 (Spanish), Declaración Y Autorización

FEMA Form 009-0-5 (English), Manufactured Housing Unit Revocable License and Receipt for Government Property

FEMA Form 009-0-6 (Spanish), Las Casas Manufacturadas Unidad Licencia Revocable y Recibo de la Propiedad del Gobierno

General Instructions

A Supporting Statement, including the text of the notice to the public required by 5 CFR 1320.5(a)(i)(iv) and its actual or estimated date of publication in the Federal Register, must accompany each request for approval of a collection of information. The Supporting Statement must be prepared in the format described below and must contain the information specified in Section A below. If an item is not applicable, provide a brief explanation. When Item 17 or the OMB Form 83-I is checked “Yes”, Section B of the Supporting Statement must be completed. OMB reserves the right to require the submission of additional information with respect to any request for approval.

Specific Instructions

A. Justification

1. Explain the circumstances that make the collection of information necessary.

Identify any legal or administrative requirements that necessitate the collection. Attach a copy of the appropriate section of each statute and regulation mandating or authorizing the collection of information. Provide a detailed description of the nature and source of the information to be collected.

The Robert T. Stafford Disaster Relief and Emergency Assistance Act (Stafford Act), Public Law 93-288, as amended, is the legal basis for FEMA to provide financial assistance and services to individuals who apply for disaster assistance benefits in the event of a federally-declared disaster. Regulations in title 44 Code of Federal Regulations, Part 206.110, “Federal Assistance to Individuals and Households,” implements the policy and procedures set forth in section 408 of the Stafford Act, 42 U.S.C. 5174, as amended. This program provides financial assistance and, if necessary, direct assistance to eligible individuals and households who, as a direct result of a major disaster or emergency, have uninsured or under-insured, necessary expenses and serious needs, and are unable to meet such expenses or needs through other means. Individuals and households that apply for this assistance must provide information detailing their losses and needs through this information collection.

2. Indicate how, by whom, and for what purpose the information is to be used. Except for a new collection, indicate the actual use the agency has made of the information received from the current collection. Provide a detailed description of: how the information will be shared, if applicable, and for what programmatic purpose.

The information gathered within this collection is used to determine if the individual is in a federally-declared disaster area and whether they have disaster-caused necessary expenses or serious needs that are unable to be met through other means.

FEMA intends to revise this collection by adding applicant self-assessment and identity verification questions.

FEMA Forms 009-0-1T (English) Tele-Registration - When a federally-declared disaster or emergency occurs, a tele-registration 800 number is published for individuals to call and apply for assistance. A FEMA service representative will interview individuals over the telephone using the information in this collection and record the individual’s information directly to the electronic copy of FEMA Form 009-0-1T (English) Application/Registration for Disaster Assistance in FEMA’s National Emergency Management Information System (NEMIS) database. In order to be eligible to receive FEMA Disaster Assistance, a member of the household must be a citizen, non-citizen national or qualified alien of the United States. FEMA Forms 009-0-3 (English) Declaration and Release form is used to certify respondent’s information and eligibility. Information gathered in this collection is currently imbedded within FEMA Form 009-0-1(English) and respondents are required to attest to their citizenship.

INTERNET VERSIONS

FEMA Forms 009-0-1Int (English) and 009-0-2Int (Spanish) Internet - When a federally-declared disaster or emergency occurs, a disaster assistance website is published for individuals to apply for assistance at www.DisasterAssistance.gov or www.fema.gov. This allows individuals to apply for FEMA assistance using FEMA Form 009-0-1Int (English) or FEMA Form 009-02Int (Spanish). The information collected via the Internet is electronically transferred to the NEMIS database. In order to be eligible to receive FEMA Disaster Assistance, a member of the household must be a citizen, non-citizen national or qualified alien of the United States. FEMA Forms 009-0-3 (English) and 009-0-4 (Spanish), Declaration and Release form is used to certify respondent’s information and eligibility. Information gathered in this collection is currently imbedded within FEMA Forms 009-0-1Int (English) and 009-0-2Int (Spanish) Internet.

PAPER VERSIONS

FEMA Forms 009-0-1 (English) and 009-0-2 (Spanish) Paper - When a federally-declared disaster or emergency occurs, a tele-registration 800 number and disaster assistance website are published for individuals to apply for FEMA assistance. In rare circumstances, when the system is not accessible or when telecommunication capabilities are inoperable, FEMA representatives will record applicant information using the paper versions of FEMA Forms 009-0-1 (English) or 009-0-2 (Spanish). Once completed, the information is entered into NEMIS by the FEMA representative.

SMARTPHONE VERSIONS

FEMA Forms 009-0-1S (English) and 009-0-2S (Spanish) Smartphone - When a federally-declared disaster or emergency occurs, a tele-registration 800 number and disaster assistance website (www.DisasterAssistance.gov or www.fema.gov) are published for individuals to apply for FEMA assistance. This allows the individual to apply for FEMA assistance using FEMA Form 009-0-1S (English) or FEMA Form 009-02S (Spanish) via the Internet using a Personal Computer or internet capable mobile device. The information collected is electronically transferred into NEMIS. In order to be eligible to receive FEMA Disaster Assistance, a member of the household must be a citizen, non-citizen national or qualified alien of the United States. FEMA Forms 009-0-3 (English) and 009-0-4 (Spanish), Declaration and Release form is used to certify respondent’s information and eligibility. Information gathered in this collection is currently imbedded within FEMA Form 009-0-1S (English) or FEMA Form 009-02S (Spanish).

FEMA Forms 009-0-3 (English) and 009-0-4 (Spanish) – In order to be eligible to receive FEMA Disaster Assistance, a member of the household must be a citizen, non-citizen national or qualified alien of the United States. FEMA Forms 009-0-3 (English) and 009-0-4 (Spanish), Declaration and Release form is used to certify respondent’s information and eligibility. Information gathered in this collection is currently imbedded within FEMA Form 009-0-1 are only used in circumstances when FEMA registrations are collected by paper via FEMA Forms 009-0-1 (English) and 009-0-2 (Spanish) Paper.

FEMA Forms 009-0-5 (English) and 009-0-6 (Spanish) - Applicants who qualify for FEMA Direct Temporary Housing Assistance via Manufactured Housing Units (MHU), such as travel trailers, mobile homes, or other fabricated dwellings are required to acknowledge and accept conditions for receiving and occupying government property. Once an applicant is determined eligible for Direct Temporary Housing Assistance, FEMA will use the applicant’s information collected in FEMA Form 009-0-1 to prepare the Manufactured Housing Unit Revocable License and Receipt for Government Property document which will permit applicants to use the MHU as temporary housing. Additional language has been added to FEMA Forms 009-0-5 and 009-0-6 to explain program conditions and rules for applicants who intend to occupy an MHU.

Request for Information (RFI) Letter - If an applicant, within their registration, indicates they incurred expenses related to child care, medical, dental, transportation, or moving and storage as a result of the disaster, FEMA will send the applicant a letter requesting additional information to substantiate their claim. The letter provides detailed information on what should be submitted to FEMA (i.e. copies of receipts, bills, cost estimates, etc.) in order to be eligible for the financial assistance.

3. Describe whether, and to what extent, the collection of information involves the use of automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses, and the basis for the decision for adopting this means of collection. Also describe any consideration of using information technology to reduce burden.

An applicant may register for FEMA Individuals and Households Program assistance via www.DisasterAssistance.gov through the Internet using a Personal Computer or internet capable mobile device, by calling FEMA’s 800 toll-free number, or through the submission of a paper registration via a FEMA representative. All registration methods are processed through NEMIS in the same manner. NEMIS is an integrated database system used to provide FEMA, states, territories, tribes, and other federal agencies with automation and record storage capabilities to perform disaster and non-disaster operations.

For FEMA Forms 009-0-1T (English), the toll-free 800 number allows respondents to register for assistance over the phone with a FEMA representative.

For FEMA Forms 009-0-1S (English) and 009-0-2S (Spanish), an 800-number and a disaster assistance website is published for individuals to apply for assistance at www.DisasterAssistance.gov or www.fema.gov or via the Internet using their mobile device.

For FEMA Forms 009-0-1Int (English) and 009-0-2Int (Spanish), Internet registration for assistance at www.DisasterAssistance.gov allows respondents to apply online electronically.

FEMA Forms 009-0-1 (English) and 009-0-2 (Spanish) allows applicants to register with FEMA using a paper application.

FEMA Forms 009-0-3 (English) and 009-0-4 (Spanish) provides the Declaration and Release Form that can be signed electronically or in paper form.

As part of the registration process, FEMA applicants are given the option to view official FEMA communication electronically and receive notification of status updates via text messaging by creating a Disaster Assistance Center – Applicant Inquiry (DAC-AI) account. Electronic correspondence is an alternative to printed and mailed letters, especially in instances where mail delivery is impacted by the disaster. In addition, text messages notifying the applicant when their file/case has changed will reduce the applicant’s burden from calling the FEMA Helpline number or logging into their AI account to check the status of their file/case.

The Quality Assurance System (QARS) includes the recordings of telephone calls with disaster applicants made or received by FEMA, screen captures of employee transactions within NEMIS, and a “quality score” generated by the QARS evaluation form which is completed by the Quality Control Specialist and/or Supervisor for each call transaction evaluated. QARS may include the personally identifiable information (PII) of disaster applicants from the Federal Emergency Management Agency-008 Disaster Recovery Assistance (DRA) Files system of records [September 24, 2009, 74 FR 48763], which FEMA employees access via NEMIS when interacting with disaster applicants. Although the recordings may include the applicant’s PII, the recordings are only retrievable using FEMA employee information, such as their name and/or employee identification number.

FEMA Forms 009-0-5 (English) and 009-0-6 (Spanish) are not applicable to this question as these forms are not currently available online or electronically.

The Request for Information (RFI) Letter is currently not available online or electronically. If the applicant chooses to receive email notifications, then the RFI letter may be viewed as part of their DAC file. If the applicant chooses to receive traditional mail, then the RFI letter will be received in that manner. Applicants will have the ability to submit documents in response to the RFI letter, via fax, standard mail or through their DAC-AI account.

4. Describe efforts to identify duplication. Show specifically why any similar information already available cannot be used or modified for use for the purposes described in Item 2 above. 

This information is not collected in any other form, and therefore is not duplicated elsewhere.

5. If the collection of information impacts small businesses or other small entities (Item 5 of OMB Form 83-I), describe any methods used to minimize.

NEMIS is designed in such a way that any small business owners attempting to apply for FEMA Individuals and Households Program (IHP) assistance are automatically referred to the Small Business Administration (SBA) for disaster assistance.

6. Describe the consequence to Federal/FEMA program or policy activities if the collection of information is not conducted, or is conducted less frequently as well as any technical or legal obstacles to reducing burden.

Information from this collection is gathered only when the President has declared a major disaster or emergency for FEMA Individual Assistance. In order to provide disaster assistance to individuals and households within a presidentially declared area, applicant information must first be collected to validate their claims with the applicable Federal program requirements.

7. Explain any special circumstances that would cause an information collection to be conducted in a manner:

1. Requiring respondents to report information to the agency more often than quarterly.

 (b) Requiring respondents to prepare a written response to a collection of information in fewer than 30 days after receipt of it.

3. Requiring respondents to submit more than an original and two

copies of any document.

3. Requiring respondents to retain records, other than health,

medical, government contract, grant-in-aid, or tax records for more than three years.

3. In connection with a statistical survey, that is not designed to

produce valid and reliable results that can be generalized to the universe of study.

 (f) Requiring the use of a statistical data classification that has not

been reviewed and approved by OMB.

 (g) That includes a pledge of confidentiality that is not supported by authority established in statute or regulation, that is not supported by disclosure and data security policies that are consistent with the pledge, or which unnecessarily impedes sharing of data with other agencies for compatible confidential use.

 (h) Requiring respondents to submit proprietary trade secret, or other confidential information unless the agency can demonstrate that it has instituted procedures to protect the information’s confidentiality to the extent permitted by law.

The special circumstances contained in item 7 of the supporting statement are not applicable to this information collection.

8. Federal Register Notice: 

 a. Provide a copy and identify the date and page number of publication in the Federal Register of the agency’s notice soliciting comments on the information collection prior to submission to OMB. Summarize public comments received in response to that notice and describe actions taken by the agency in response to these comments. Specifically address comments received on cost and hour burden.

This collection is being submitted for a revision under the Emergency Process. Upon approval FEMA will seek public comments on the collection through the normal clearance process..

 b. Describe efforts to consult with persons outside the agency to obtain their views on the availability of data, frequency of collection, the clarity of instructions and recordkeeping, disclosure, or reporting format (if any), and on the data elements to be recorded, disclosed, or reported.

FEMA frequently works with persons outside of the agency, who serve in a partnership role to facilitate our assistance or to provide other forms of assistance to disaster survivors. The following are several key external partners and their role in this process:

The U.S. Department of the Treasury uses applicant address and social security information, obtained as part of the collection, to award financial assistance by way of a paper check or by an Electronic Funds Transfer (EFT).

FEMA’s housing inspection services contractors use the data obtained at the time of registration to schedule and perform an inspection of damage caused by a declared disaster. The inspector will also collect the signed FEMA Forms 009-0-3 (English) and 009-0-4 (Spanish) Declaration and Release forms (if applicable), which certifies that the applicant, or a member of the household, is a citizen, non-citizen national or qualified alien of the United States.

FEMA collaborates with the SBA in determining applicant eligibility for some types of IHP Other Needs Assistance. Applicant information is shared with the SBA for loan consideration based on income, insurance and applicant need.

c. Describe consultations with representatives of those from whom information is to be obtained or those who must compile records. Consultation should occur at least once every three years, even if the collection of information activities is the same as in prior periods. There may be circumstances that may preclude consultation in a specific situation. These circumstances should be explained.

9. Explain any decision to provide any payment or gift to respondents, other than remuneration of contractors or grantees.

FEMA does not provide payments or gifts to respondents in exchange for a benefit sought.

10. Describe any assurance of confidentiality provided to respondents. Present the basis for the assurance in statute, regulation, or agency policy.

The collection is covered by the existing System of Records Notice (SORN): DHS/FEMA-008 Disaster Recovery Assistance Files of Record dated April 30, 2013. The Privacy Impact Assessment PIA the covers this collection is DHS/FEMA/PIA-049 Individual Assistance Program.

There are no assurances of confidentiality provided to the respondents for this information collection.

11. Provide additional justification for any question of a sensitive nature (such as sexual behavior and attitudes, religious beliefs and other matters that are commonly considered private). This justification should include the reasons why the agency considers the questions necessary, the specific uses to be made of the information, the explanation to be given to persons from whom the information is requested, and any steps to be taken to obtain their consent.

There are no questions of sensitive nature.

 12. Provide estimates of the hour burden of the collection of information. The statement should:

 a. Indicate the number of respondents, frequency of response, annual hour burden, and an explanation of how the burden was estimated for each collection instrument (separately list each instrument and describe information as requested). Unless directed to do so, agencies should not conduct special surveys to obtain information on which to base hour burden estimates. Consultation with a sample (fewer than 10) of potential respondents is desired. If the hour burden on respondents is expected to vary widely because of differences in activity, size, or complexity, show the range of estimated hour burden, and explain the reasons for the variance. Generally, estimates should not include burden hours for customary and usual business practices.

It has been estimated that a total of 2,216,596applicants will apply for Individuals and Households Program Assistance annually.

The number of individuals using the FEMA 1-800 Tele-Registration number for completing FEMA Form 009-0-1T (English) is estimated to be 1,151,255. It has been estimated that it takes approximately 20 minutes (.3333) to complete a registration and the total annual hour burden for the Tele-Registration process is 383,714 hours.

The number of individuals using the Internet for completing FEMA Forms 009-0-1Int and 009-0-2Int (English and Spanish) is estimated to be 323,040. It has been estimated that it takes approximately 20 minutes (.3333) for applicants to complete a registration through the Internet and the total annual hour burden for the Internet registration is 107,670 hours.

The number of individuals using the paper versions of FEMA Form 009-0-1 and 009-0-2 Paper (English and Spanish) is estimated to be 51,549. It has been estimated that it takes approximately 18 minutes (.3000) for applicants to complete a paper registration and the total annual hour burden for the paper application is 15,465 hours.

The number of individuals using their Smartphone for completing FEMA Form 009-0-1S (English) and 009-0-2S (Spanish) is estimated to be 192,447. It has been estimated that it takes approximately 20 minutes (.3333) for applicants to complete a registration using a Smartphone and the total annual hour burden for the Smartphone is 64,143 hours.

It has been estimated that 51,549 of applicants will complete FEMA Forms

009-0-3 and 009-0-4 (English and Spanish), Declaration and Release once they have registered for disaster assistance by completing FEMA Form 009-0-1 and 009-0-2, paper registration. This is a result of applicants who were unable to apply for disaster assistance on line or via the call center. It is estimated that it takes approximately 2 minutes (.03333) for applicants to review and sign FEMA Form 009-0-3 and 009-0-4 (English and Spanish). The total annual hour burden is 1,717hours.

The number of respondents completing FEMA Form 009-0-5 (English) and 009-0-6 (Spanish), Manufactured Housing Unit Revocable License and Receipt for Government Property is estimated at 1% (17,183) of the total number of applicants registering for disaster assistance. Historically, approximately 1% of the total number of applications for disaster assistance, annually, result in awarding Direct Temporary Housing Assistance. It is estimated to take approximately 15 (.2500) minutes for applicants to review and sign FEMA Form 009-0-5 (English) and 009-0-6 (Spanish), Manufactured Housing Unit Revocable License and Receipt for Government Property. The total annual hour burden is 4,296 hours.

FEMA estimates that it will receive 429,573 responses to the Request for Information (RFI) letter. FEMA estimates that 25% of all registrants will indicate, during registration, that they suffered losses due to child care, medical, dental, transportation, or moving and storage expenses. It is estimated that it takes approximately 10 minutes (.1667) for applicants to review and sign the Request for Information (RFI) English and Spanish. The total annual hour burden is 71,595.

 b. If this request for approval covers more than one form, provide separate hour burden estimates for each form and aggregate the hour burdens in Item 13 of OMB Form 83-I.

c. Provide an estimate of annualized cost to respondents for the hour burdens for collections of information, identifying and using appropriate wage rate categories. NOTE: The wage-rate category for each respondent must be multiplied by 1.4 and this total should be entered in the cell for “Avg. Hourly Wage Rate”. The cost to the respondents of contracting out or paying outside parties for information collection activities should not be included here. Instead this cost should be included in Item 13.

Estimated Annualized Burden Hours and Costs
Type of Respondent	Form Name / Form Number	No. of Respon-dents	No. of Respon-ses per Respon-dent	Total No. of Responses	Avg. Burden per Response (in hours)	Total Annual Burden (in hours)	Avg. Hourly Wage Rate	Total Annual Respondent Cost
Individuals or Households	Tele-registration Application for Disaster Assistance / (English) FEMA Form 009-0-1T	1,151,255	1	1,151,255	0.3333 (20 mins.)	383,714	$31.97	$12,267,336
Individuals or Households	Internet application for Disaster Assistance / (English and Spanish) FEMA Forms 009-0-1Int and 009-0-02Int	323,040	1	323,040	0.3333 (20 mins.)	107,670	$31.97	$3,442,210
Individuals or Households	Paper Application for Disaster Assistance / (English and Spanish) FEMA Forms 009-0-1 and 009-0-2	51,549	1	51,549	0.3 (18 mins.)	15,465	$31.97	$494,416
Individuals or Households	Smartphone Application for Disaster Assistance / (English and Spanish) FEMA Forms 009-0-1S and 009-0-2S	192,447	1	192,447	0.3333 (20 mins.)	64,143	$31.97	$2,050,652
Individuals or Households	Declaration and Release (English and Spanish) / FEMA Forms 009-0-3 and 009-0-4	51,549	1	51,549	.033 (2 mins.)	1,717	$31.97	$54,892
Individuals or Households	Manufactured Housing Unit Revocable License and Receipt for Government Property (English and Spanish) FEMA Forms 009-0-5 and 009-0-6	17,183	1	17,183	0.25 (15 mins.)	4,296	$31.97	$137,343
Individuals or Households	Request for Information (RFI), English and Spanish	429,573	1	429,573	0.166666 (10 mins.)	71,595	$31.97	$2,288,892
Total		2,216,596		2,216,596		648,600		$20,735,742

• Note: The “Avg. Hourly Wage Rate” for each respondent includes a 1.46 multiplier to reflect a fully-loaded wage rate.

According to the U.S. Department of Labor, Bureau of Labor Statistics website (www.bls.gov) the wage rate category for All Occupations is estimated to be ($21.90 x 1.46) = $31.97 per hour including the wage rate multiplier, therefore, the estimated burden hour cost to respondents is $20,735,742 annually and the total estimated burden in hours is 648,600 hours.

13. Provide an estimate of the total annual cost burden to respondents or record keepers resulting from the collection of information. The cost of purchasing or contracting out information collection services should be a part of this cost burden estimate. (Do not include the cost of any hour burden shown in Items 12 and 14.)

The cost estimates should be split into two components:

a. Operation and Maintenance and purchase of services component. These estimates should take into account cost associated with generating, maintaining, and disclosing or providing information. Include descriptions of methods used to estimate major cost factors including system and technology acquisition, expected useful life of capital equipment, the discount rate(s), and the time period over which costs will be incurred.

b. Capital and Start-up-Cost should include, among other items, preparations for collecting information such as purchasing computers and software, monitoring sampling, drilling and testing equipment, and record storage facilities.

There are no record keeping, capital, start-up or maintenance costs associated with this information collection.

14. Provide estimates of annualized cost to the federal government. Also, provide a description of the method used to estimate cost, which should include quantification of hours, operational expenses (such as equipment, overhead, printing and support staff), and any other expense that would have been incurred without this collection of information. You may also aggregate cost estimates for Items 12, 13, and 14 in a single table.

Annual Cost to the Federal Government

Item	Cost ($)
Contract Costs [350 remote contract personnel performing Tele-Registration at $20 per hour to support the $2,000,000 annual Tele-Registrations]	5,004,000
Staff Salaries[ 193 GS-9, @ $36.12 (24.74 x 1.46) per hour for approximately 370 each supporting the projected and taking 1,500,000 annual Tele-Registrations and setting up remote sites. 193 x $36.12 x 370 = )	2,473,642
Facilities [leasing a temporary Disaster Assistance Tele-Registration Center]	2,000,000
Computer Hardware and Software [estimated annual cost for 193 FEMA workstations used to take registration @ 170.00]	32,810
Equipment Maintenance [estimated 10% of the computer hardware and software cost (32,098)]	3,281
Travel (10 FEMA staff @ 6,500 per employee to travel to remote sites to provide start up assistance to contact supervisory personnel managing the Tele-registration Call Center)	65,000
Printing [estimate 1,500,000 Disaster Assistance Pamphlets and 1,500,000 FEMA Form 009-0-1]	3,750,000
Postage [cost of mailing 1,500,000 FEMA Form 009-0-1 and applicant Disaster Assistance Pamphlets to individual based on annual registration projections]	1,125,000
Other(Security badges and headsets for 350 employees @ $10 each)	3,500
Total	$14,493,762

* Note: The “Salary Rate” includes a 1.46 multiplier to reflect a fully-loaded wage rate.

The above table outlines estimated expenses to support the project of collecting 1,500,000 average annual applications for Federal assistance. Contractor cost cover remote call center surge staff (350) hired on a temporary basis to handle overflow registrations that FEMA cannot support. Staff salaries are projected for 193 FEMA staff assigned to take the initial part of the 1,500,000 registration load. Facility expense is estimated to be $2,000,000 for temporary call center facility leased for one year. Computer Hardware and Software expenses supports the 193 FEMA personnel with workstations to perform registration intake. Equipment maintenance covers repair and replacement for the 193 workstation at 10% of the equipment cost. Travel is projected for 10 FEMA staff to provide orientation for remote call center management staff at the start-up of a remote facility. Printing cost is estimated for Disaster Assistance Pamphlets and complete 009-0-1 forms that are mailed to applicants. Postage covers the mailing of the printed documents. Other expenses covers the cost for FEMA remote call center and staff security badges.

 15. Explain the reasons for any program changes or adjustments reported in Items 13 or 14 of the OMB Form 83-I in a narrative form. Present the itemized changes in hour burden and cost burden according to program changes or adjustments in Table 5. Denote a program increase as a positive number, and a program decrease as a negative number.

Itemized Changes in Annual Burden Hours
Data collection Activity/Instrument	Program Change (hours currently on OMB Inventory)	Program Change (New)	Difference	Adjustment (hours currently on OMB Inventory)	Adjustment (New)	Difference
Tele-registration Application for Disaster Assistance / (English) FEMA Form 009-0-1T				345,377	383,714	+38,337
Internet application for Disaster Assistance / (English and Spanish) FEMA Forms 009-0-1Int and 009-0-02Int				96,912	107,670	+10,758
Paper Application for Disaster Assistance / (English and Spanish) FEMA Forms 009-0-1 and 009-0-2				15,465	15,465	0
Smartphone Application for Disaster Assistance / (English and Spanish) FEMA Forms 009-0-1S and 009-0-2S				57,734	64,143	+6,409
Declaration and Release (English and Spanish) / FEMA Forms 009-0-3 and 009-0-4				36,657	1,717	-34,940
Receipt of Government Property (English and Spanish) FEMA Forms 009-0-5 and 009-0-6				4,296.75	4,296.75	0
Request for Information (RFI), English and Spanish				71,595.5	71,595.5	0
Total(s)				628,037.25	648,601.25	+20,564

Explain:

This collection is being revised in order to capture applicant self-assessment information as well as identifying information. There is no increase in burden.

16. For collections of information whose results will be published, outline plans for tabulation and publication. Address any complex analytical techniques that will be used. Provide the time schedule for the entire project, including beginning and ending dates of the collection of information, completion of report, publication dates, and other actions.

FEMA does not intend to employ the use of statistics or the publication thereof for this information collection, in the manner described above.

17. If seeking approval not to display the expiration date for OMB approval of the information collection, explain reasons that display would be inappropriate.

FEMA will display the expiration date for OMB approval of this information collection.

18. Explain each exception to the certification statement identified in Item 19 “Certification for Paperwork Reduction Act Submissions,” of OMB Form 83-I.

There is no statistical methodology involved in this collection.

10