Attachment A Measure Changes

Measure Changes

Previous Measure	New Measure
1: Service Utilization by Type of Organization Requesting Service and Outcomes for Reporting Period Category Total number of individual clients/departments requesting TRC services and hours of client contact service provided, including preparation time. Total number of new/first time Total number of repeat clients (those who received service in the past – prior to the current reporting period – who are returning for more/other services) Total number of hours of technical assistance provided including preparation time	1: Service Utilization by State and Type of Organization Requesting Service Service Utilization Total # of clients served Total # of repeat clients Direct Total # of clients served via technical assistance (ie. consultation) Total # of clients served via training List each state in your region and total number of clients served in each PIMS Form Example: State Acronym ____ Number of Clients Served via consultation____ via conference, meeting, or training ____ PIMS Form creates automated: Total Clients Served in TRC Region PIMS Form creates automated: Total Clients Served in HRSA Region Indirect Total # of clients served via education and outreach Type of Organization Requesting Service Academic Institution/School Associations/Organizations (National, State or Regional) Area Health Education Center (AHEC) Rural Health Association Other Clinic Free Clinic ___ Federally Qualified Health Center (FQHC) Rural Health Clinic (RHC) Other Funders (Foundations/Health Plans) Hospital/Health System Critical Access Hospital (CAH) (25 beds or less) Small Rural Hospital (50 beds or less) Medium Rural Hospital (50-99 beds) Large Rural Hospital (100 or more beds) Other Health Resources and Services Administration (HRSA) Grant Funded Entity Government Agency (Federal, State, Regional or Local) Corrections Health Department Medicaid/Medicare Mental Health Public Health Social Service State Office of Rural Health (SORH) VA Tribal/IHS Other Legislator/Policy Maker /staffer(or office) Telehealth Resource Center Vendor Clinical Service Provider ___ Technology Telecommunications Business solutions/consultants Legal Other Other (list other and provide total numbers)
2: Method of Query for Reporting Period Category Conference/Meeting or other In-Person Contact Email Phone Referral from Another TRC Social Media (Twitter, Facebook, LinkedIn, etc.) TRC Initiated Website Other	2: TRC Technical Assistance Communication Method of Inquiry and Response Method of Technical Assistance Inquiry Email Phone In-Person Contact at an event (ie. training, conference, meeting, other) TRC Website Form Referral from Another TRC Social Media (Twitter, Facebook, LinkedIn, etc.) TRC Initiated Other Method Used to Respond to Inquiries Email Phone Videoconference In Person Visit Other
3: Topic of Query for Reporting Period Category General Information Clinical Service Program Development/Operations Equipment and Technology Assessment/Selection Financial (Reimbursement, Business Models, Grants) Policy Other	3: Topic of Inquiry Category Financial (Reimbursement, Business Models, Grants) Policy/Legal Market Analysis About my TRC Broadband network infrastructure Readiness Assessment Distance Learning Project ECHO Program Evaluation Strategic Planning Tools and Templates General Telehealth Information Clinical Service Program Development/Operations Mental/Behavioral Health Equipment and Technology Assessment/Selection Other
4: Types of Services Provided by TRC during the Reporting Period Category Training/Education and Outreach Events Organize/Host Conference or Training Event (# of Events, Total Direct Service Hours, Total # of Participants) Presentation at Conferences/Meetings/Webinars (# of Presentations, Total Direct Service Hours, Total # of Participants) Other Communications/Promotional Activities Exhibits (# of hours, # of contacts) Newsletter (# of newsletters, # of subscribers) Web Site (# unique visitors, # of pages viewed by visitors) Research Publications (# of publications) General Media (# interviews/articles) Social Media Facebook (# of page likes, # of posts) Twitter (# of followers, # of tweets) LinkedIn (# of followers, # of posts) Other Technical Assistance/Consultation Method Used to Respond to Queries Email (# responses) Phone (# responses) Videoconference (# responses) In Person Visit (# responses) Group Collaboration/Planning (# responses) Client Satisfaction Survey Results The following 4 questions come from the standardized Client Satisfaction Questionnaire – CSQ-8 and ratings are on a 4 point scale) How would you rate the quality of service you received – Excellent, Good, Fair, Poor (# respondents, average rating) If a colleague were in need of similar help, would you recommend our program to him or her – No, definitely not, No, I don’t think so, Yes, I think so, Yes definitely (# respondents, average rating) In an overall, general sense, how satisfied are you with the services you have received – Very satisfied, Mostly satisfied, Indifferent or mildly dissatisfied, Quite dissatisfied (# respondents, average rating) If you were to seek help again, would you come back to our program – No, definitely not, No, I don’t think so, Yes, I think so, Yes, definitely (# respondents, average rating) Tools/Materials/Resources (# developed, # distributed)	4: Types of Services Provided by TRC Training/Education and Outreach # of Conferences/Meetings ___ Total # of conferences/meetings hosted by TRC ____ Total # of participants ___ Total # of TRC presentations at conferences/meetings ____ # of Trainings ___ Total # of trainings hosted by TRC ____ Total # of participants ___ # of Webinars ___ Total # of webinars hosted by TRC ____ Total # of participants ___ Total # requested by HRSA Total # requested by other Federal Agency ____ # of Other ____ Describe other Communications/Promotional Activities Exhibit booths at conferences # of booths ___ # of contacts ___ # of hours managing exhibit ___ General Media # interviews ___ (decimal/fraction) # articles ___ (decimal/fraction) Tools/Materials/Resources Newsletter # of newsletters ___ # of subscribers ___ Website # website visits ___ Fact Sheets/One Pagers # of fact sheets/one pagers ___ Online Education # Video Modules ___ # of views ____ # of Toolkits ____ # of views ____ # of Course Modules ____ # of people accessing ____ Issue Briefs (# of issue briefs) ____ (decimal/fraction) Other (list type and #) ____
5. New telehealth sites or services developed Category Number of new telehealth sites established as a result of TRC TA Number of new telehealth services initiated as a result of TRC TA