Debt Collection Disclosure Testing

OMB No.: 3170-XXXX
Expiration Date: X/XX/20XX
Debt Collection Survey Screening Questions
INTRO SCREEN
Thank you for participating in this survey. Your opinions are very important to us. Participation is
voluntary and will take about 3 minutes of your time.
Your answers will be used to help to help the Consumer Financial Protection Bureau (CFPB) select
participants for a survey to better understand how you and others perceive the current debt collection
process.
Privacy Act Statement
5 U.S.C. 552a(e)(3)
The information you provide through your responses to GfK Custom Research will assist the study
sponsor, the Consumer Financial Protection Bureau (“CFPB”), in evaluating your qualifications to
participate in a survey on the topic of debt collection.
The CFPB will not obtain or access personally identifiable information. Information collected on behalf of
the Bureau by GfK Custom Research will be treated in accordance with the System of Records Notice
(“SORN”), CFPB.022-Market and Consumer Research Records SORN, 77 FR 67802. Although the Bureau
does not anticipate further disclosing the information provided, it may be disclosed as indicated in the
Routine Uses described in the SORN. Direct identifying information will only be used by GfK Custom
Research to facilitate the study and will be kept private except as required by law.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information with GfK Custom Research. However, if you do not include the requested information, you
may not participate in the study.
For the assurances of confidentiality provided to respondents by KnowledgePanel, please see:
http://www.knpanel.com/participate/privacy2.html.
If you have any questions about this survey, please contact Panel Relations at (XXX) XXX-XXXX.
Paperwork Reduction Act Statement:
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person
is not required to respond to a collection of information unless it displays a valid OMB control number.
The OMB control number for this collection is 3170-00XX. It expires on MM/DD/YYYY. Comments
regarding this collection of information, including the estimated response time, suggestions for
improving the usefulness of the information, or suggestions for reducing the burden to respond to this
collection should be submitted to the Bureau at the Consumer Financial Protection Bureau (Attention:
PRA Office), 1700 G Street NW, Washington, DC 20552, or by email to [email protected].
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OMB No.: 3170-XXXX
Expiration Date: X/XX/20XX
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MARCH 27, 2017 – DRAFT
Q1:

Do you work or have you ever worked for a company that collected debts, that is, that contacted
consumers to get payments on a debt??
 Yes  Not eligible
 No  Continue

Q2:

Do you work or have you ever worked for a non-profit organization that tried to help consumers
with their rights when dealing with issues related to their finances or banking?
 Yes  Not eligible
 No  Continue

Q3:

Would you say that you are better off or worse off financially than you were a year ago?
 Better off now
 About the same
 Worse off now

Q4:

Now looking ahead—do you think that a year from now you will be better off financially, or
worse off, or just about the same as now?
 Will be better off
 About the same
 Will be worse off

Q5:

Do you or anyone in your household currently have a checking account?



Yes
No

Q6:
Have you (or your spouse or partner, if applicable) applied for any type of credit or loan in the
last five years?




Yes
No
Don’t Know

Q7:
At any time in the past five years, did you think of applying for credit or a loan but changed your
mind because you thought you might be turned down?




Yes
No
Don’t Know

OMB No.: 3170-XXXX
Expiration Date: X/XX/20XX
Q8:

Since [XXX], have you been contacted by someone other than the creditor (such as a debt
collection firm or an attorney) trying to recover a debt from you? Do include instances when you
were contacted about debts that you believed you did not owe. Do not include instances when a
creditor or debt collector contacted you by mistake because they had the wrong phone number or
address.
 Yes  Take all
 No  Select subsample