CS-19-506 Indian Tribal Government (ITG) and Tax Exempt Bonds (TEB) Customer Satisfaction Survey

IInternal Revenue Service (IRS)
Customer Satisfaction Survey
Examinations
You can help the IRS improve its service to the public by answering the questions below. This voluntary survey should take less
than eight minutes to complete.
Your responses will be kept anonymous to the IRS. Only aggregate information will be provided to the IRS.
The following questions ask your opinion regarding your most recent IRS examination. Regardless of whether you agree or
disagree with the final outcome, please mark the appropriate circle on the scale provided.

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Don't Know
/Not
Applicable

Q1.

Regardless of the outcome, I am satisfied with the
way the IRS handled my case.

1

2

3

4

5

NA
`

Q2.

From first notice to final resolution, I am satisfied
with the length of the process.

1

2

3

4

5

NA
`

Q3.

I am satisfied with how well the IRS communicated with me
(in person, in writing, or by telephone) throughout the process.

1

2

3

4

5

NA
`

Q4.

The IRS employee clearly explained to me (in person,
in writing, or by telephone) what I would need to do to
prepare for the initial meeting (opening conference).

1

2

3

4

5

NA
`

Q5.

The IRS employee clearly explained my taxpayer rights.

1

2

3

4

5

NA
`

Q6.

The IRS employee clearly explained the examination process.

1

2

3

4

5

NA
`

Q7.

The IRS employee was able to thoroughly answer
my questions.

1

2

3

4

5

NA
`

Q8.

The IRS employee responded to my inquiries in
a timely manner.

1

2

3

4

5

NA
`

Q9.

The IRS employee was courteous.

1

2

3

4

5

NA
`

Q10. After the initial request, did the IRS employee ask
you to provide additional information?

1Yes
2No
3Don't know/Not Applicable

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Form

15039 (Rev. 10-2017)

Cat. No. 71052K

IRS.gov

Department of the Treasury - Internal Revenue Service

Customer Satisfaction Survey
Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Don't Know
/Not
Applicable

Q11. The IRS employee clearly explained why
additional information was needed.

1

2

3

4

5

NA
`

Q12. The IRS employee gave me enough time to
respond to the request for additional information.

1

2

3

4

5

NA
`

Q13. Throughout the process, the IRS employee clearly
communicated the status of my examination.

1

2

3

4

5

NA
`

Q14. Discussions with the IRS employee helped me
understand the adjustment/resolution of the
examination.

1

2

3

4

5

NA
`

Q15. I understood the final examination letter/report.

1

2

3

4

5

NA
`

Q16. If you have any suggestions for how IRS can improve its examination process, or any other comments, please provide
them below.

If you have any questions about this survey,
please contact the survey processing center at 1-800-521-7177,
or email us at [email protected].
If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels,
or now face a significant hardship due to the application of the tax law, we encourage you to
contact the Taxpayer Advocate Service at 1-877-777-4778.

Thank you for completing the survey.

Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests.
The OMB Control Number for this study is 1545-1432 and 1545-2208. Also, if you have any comments regarding the time
estimates associated with this study or suggestions on making this process simpler, please write to the, Internal Revenue
Service, Special Services, SE:W:CAR:MP:T:M:SP, 1111 Constitution Ave. NW, Room 6129, Washington, DC 20224.

Form

15039 (Rev. 10-2017)

Cat. No. 71052K

IRS.gov

Department of the Treasury - Internal Revenue Service