TSA Product/Policy Feedback and Passenger Perceptions of Credential Authentication Technology with Camera (CAT-C), TSA Passenger Engagement, and Biometric Facial Recognition Technologies Surveys

CLASSIFICATION: OMB 1652-0058 Expiration 09/30/2022

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration

TSA PRODUCT FEEDBACK SURVEY
INSTRUCTIONS: Please complete survey questions and submit per directions below.

Product Title:
1.

2.

Stakeholder or Partner (Select one):
DHS Component
Intelligence Community (IC)

Industry: Air Cargo
Industry: Airport

Industry: Original Equipment Manufacturers
Industry: Passenger Air

Federal (non-IC)

Industry: Freight Rail

Industry: Pipeline

State, Local, Tribal, Territorial

Industry: Highway

Other:

Foreign Engagement

Industry: Mass Transit/Passenger Rail

How satisfied or dissatisfied are you with this transportation security information overall? (Select one)
Very Satisfied

3.

Somewhat
Satisfied

Neither Satisfied
Nor Dissatisfied

Somewhat
Dissatisfied

Very Dissatisfied

How satisfied or dissatisfied are you with the following aspects of this transportation
security information? (select one)
Very
Satisfied

Somewhat
Satisfied

Neutral

Somewhat
Dissatisfied

Very
Dissatisfied

Timeliness: The degree to which you
received or obtained the information
within the time it was needed
Relevance: The degree to which the
information was applicable to your
organization
Completeness: The degree to which
the information contained all the
necessary details
Actionability: The degree to which the
information enabled you to make
adjustments to your security measures,
if such a change was warranted
Accuracy: The degree to which
the information was correct
Delivery Mechanism: The manner by
which the information was received (e.g.
website, email, brief)

4.

Did you find this transportation security information valuable (select one)?
Yes

No

If Yes, check the areas where it provided value (select one or more):
Improved understanding of a transportation threat, vulnerability, and/or consequence
Integrated into my organization’s security awareness products, or shared product internally or with other partners
Resulted in a change or validation of one or more security measures and/or policies
Responded to a specific threat
Other. Please explain:

TSA Form 1303 (5/15), TSA File Code 5000, OMB 1652-0058

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CLASSIFICATION: OMB 1652-0058 Expiration 09/30/2022

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
If No, check the reasons the information was not valuable (select one or more):
The information arrived too late
The information does not apply to my organization
The information is unclear
The information contains errors
The information lacked objectivity
The information is too verbose
Other. Please explain:

5.

Suggestions for Improvement, Issues, or General Comments (if desired):

Although not required, providing the information below will help us improve our efforts to serve your organizations’
transportation security information needs.
Name:
Phone Number:
Organization:
Email Address:
Provide Survey Responses to [email protected] or

Submit Feedback Here

PAPERWORK REDUCTION ACT BURDEN STATEMENT: TSA is collecting this information to identify ongoing
improvement opportunities for its Information Sharing Program. The public burden for collecting this information is
estimated to be approximately 5 minutes. This is a voluntary collection of information. Send comments regarding
this burden estimate or collection to: TSA-11, Attention: PRA 1652-0058, 601 South 12th Street, Arlington, VA
20598. An agency may not conduct or sponsor, and persons are not required to respond to a collection of
information, unless it displays a valid OMB control number. The OMB control number assigned to this collection is
1652-0058, which expires 09/30/2022.

TSA Form 1303 (5/15), TSA File Code 5000, OMB 1652-0058

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