Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1652-0058

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2022-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
1652 -0058 Generic Clearance Application.docx Supplementary Document
1652-0058 GC for Feedback 30DN_87 FR 16761 (3.24.2022).pdf Supplementary Document
ExecOrder 13571.pdf Supplementary Document
ExecOrder 12862.pdf Supplementary Document
1652-0058 GC for Feedback 60DN_86 FR 53982 (9.29.2021).pdf Supplementary Document
1652-0058 GenCL SS Part B.docx Supporting Statement B
1652-0058 GenCL SS Part A.docx Supporting Statement A
TSA Intelligence and Analysis (I&A) Annual Customer Satisfaction Survey Other- Survey Questions

All Historical Document Collections

202203-1652-004 Approved without change	Extension without change of a currently approved collection	2022-03-24
201909-1652-003 Approved without change	No material or nonsubstantive change to a currently approved collection	2019-11-21
201905-1652-001 Approved without change	Extension without change of a currently approved collection	2019-07-31
201604-1652-003 Approved with change	Extension without change of a currently approved collection	2016-05-17
201508-1652-001 Approved with change	No material or nonsubstantive change to a currently approved collection	2015-08-24
201303-1652-001 Approved with change	New collection (Request for a new OMB Control Number)	2013-03-07
201208-1652-003 Withdrawn	New collection (Request for a new OMB Control Number)	2012-12-11

OMB Details

Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience)

Federal Enterprise Architecture: Homeland Security - Border and Transportation Security