Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form TSA Form 1303 TSA Product Feedback Survey Form and Instruction	New
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program Form and Instruction	New
1652-0058 Generic Clearance PRA 30DY RenewNotice Publ 20160418 (81 FR 22625).pdf Supplementary Document	2016-04-26
1652-0058 Generic_60DN_ 81 FR 7139 (02-10-2016).pdf Supplementary Document	2016-04-26
1652-0058 Generic Clearance SS Part B 03-11-2016.docx Supporting Statement B	2016-04-28
1652-0058 Generic Clearance SS Part A 07-19-2016 (2).docx Supporting Statement A	2016-07-19
Executive Order 12862.pdf Supplementary Document	2012-08-27

IC Document Collections

IC ID	Document Title	Status
237027	Secure Flight & Crew Vetting Program_ Survey Other-A_Survey Questions	New
236876	TSA Intelligence and Analysis Annual Customer Satisfaction Survey Other-Question List	New
235754	Passenger Perception of Enhanced Advanced Imaging Technology II Other-Mockup Postcard	New
235357	TSA Customer Experience Survey Other-Survey	New
234088	TSA Policy Feedback Survey Other-Survey	New
234077	TSA Precheck FY19 Creative Concept Survey Other-screenshots	New
233432	Passenger Perception Survey for Transportation Security Administration's (TSA) Synect Digital Signage Demonstration Other-Survey Questions	New
232545	CBP/TSA Biometric Identity Verification Demonstration-Passenger Survey Other-Survey	New
231548	Passenger Perception of the Vanderlande Automated Screening Lane Other-Survey	New
229819	Passenger Perception of Vision-Box Travel Document Checker Process Automation Other-Survey	New
229757	Passenger Perception of Enhanced Advanced Imaging Technology Other-Survey	New
229624	TSA Innovation Task Force Division Strategic Communications Initiative: Airport Traveler Intercepts Survey Other-Survey	New
229311	Passenger Perception Interviews for Transportation Security Administration's (TSA) Human Performance Branch Study Other-Interview Script	New
228335	Aviation Security Information Sharing Survey Other-Survey	New
227868	Passenger Perception Survey for Transportation Security Administration's (TSA) Human Performance Branch Study Other-Survey	New
227058	Participants Feedback Survey/Focus Group for Transportation Security Administration's Innovation Task Force Industry Engagement Efforts Other-Survey	New
226889	TSA PreCheck Application Program Focus Groups Instruction	New
222489	TSA Contact Center (TCC) Customer Satisfaction Survey Other-null	New
222488	TSA Product Feedback Survey Form and Instruction	New
222487	Air Cargo Management Systems User Survey Other-Survey	New
222486	Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program Form and Instruction	New

ICR Details

OMB Control No: 1652-0058	ICR Reference No: 201604-1652-003
Status: Historical Active	Previous ICR Reference No: 201508-1652-001
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/26/2016
	Date Received in OIRA: 05/17/2016
Terms of Clearance: OMB notes that all burden changes to this collection are due to adjustments. There are no burden changes due to program changes. OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. The agency in this submission updated their requested burden hours.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2019	36 Months From Approved	07/31/2016
Responses	7,094,500	0	7,094,500
Time Burden (Hours)	1,180,050	0	183,567
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 7139	02/10/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 22625	04/18/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 21

IC Title	Form No.	Form Name
TSA Contact Center (TCC) Customer Satisfaction Survey
TSA Policy Feedback Survey
Passenger Perception Survey for Transportation Security Administration's (TSA) Human Performance Branch Study
TSA Innovation Task Force Division Strategic Communications Initiative: Airport Traveler Intercepts Survey
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program	NA	Customer Service Questionnaire, TSA Aviation Channeling Service Provider Project
TSA Customer Experience Survey
TSA Intelligence and Analysis Annual Customer Satisfaction Survey
Aviation Security Information Sharing Survey
Passenger Perception of Vision-Box Travel Document Checker Process Automation
CBP/TSA Biometric Identity Verification Demonstration-Passenger Survey
TSA PreCheck Application Program Focus Groups
Participants Feedback Survey/Focus Group for Transportation Security Administration's Innovation Task Force Industry Engagement Efforts
Passenger Perception of the Vanderlande Automated Screening Lane
Passenger Perception Interviews for Transportation Security Administration's (TSA) Human Performance Branch Study
TSA Product Feedback Survey	TSA Form 1303	TSA Product Feedback Survey
Passenger Perception of Enhanced Advanced Imaging Technology
Secure Flight & Crew Vetting Program_ Survey
Air Cargo Management Systems User Survey
Passenger Perception Survey for Transportation Security Administration's (TSA) Synect Digital Signage Demonstration
TSA Precheck FY19 Creative Concept Survey
Passenger Perception of Enhanced Advanced Imaging Technology II

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7,094,500	7,094,500	0	-3,547,251	3,547,251	0
Annual Time Burden (Hours)	1,180,050	183,567	0	-2,367,200	3,363,683	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The burden hour estimate reflects a decrease due to the adjustment of a prior overestimate of numbers.

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Annual Cost to Federal Government: $27,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/17/2016

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