Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form TSA Form 1303 TSA Product Feedback Survey Form and Instruction	Unchanged
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Service Provider Program Form and Instruction	Unchanged
1652-0058 TSA GC OMB FORM 83-C 10222015.pdf Justification for No Material/Nonsubstantive Change	2015-10-22
TSA Generic Clearance Supporting Statement 10222015.docx Supporting Statement A	2015-10-22
TSA Generic SS Part B.doc Supporting Statement B	2013-03-05
Generic Clearance 30DY (77 FR 42752).pdf Supplementary Document	2012-08-27
Generic Clearance 60DY (77 FR 28893).pdf Supplementary Document	2012-08-27
Executive Order 12862.pdf Supplementary Document	2012-08-27

IC Document Collections

IC ID	Document Title	Status
218989	TSA Contact Center (TCC) Customer Satisfaction Survey Other-null	New
218987	TSA Feedback USA Other-null	New
216423	TSA Product Feedback Survey Form and Instruction	Unchanged
213981	Air Cargo Management Systems User Survey Other-Survey	Unchanged
208121	Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Service Provider Program Form and Instruction	Unchanged

ICR Details

OMB Control No: 1652-0058	ICR Reference No: 201508-1652-001
Status: Historical Active	Previous ICR Reference No: 201303-1652-001
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 10/22/2015
	Date Received in OIRA: 08/24/2015
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. The agency in this submission updated their requested burden hours.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2016	07/31/2016	07/31/2016
Responses	7,094,500	0	94,500
Time Burden (Hours)	183,567	0	33,450
Cost Burden (Dollars)	0	0	0

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Abstract: The proposed information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 28893	05/16/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 42752	07/20/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Service Provider Program	NA	Customer Service Questionnaire, TSA Aviation Channeling Service Provider Project
TSA Product Feedback Survey	TSA Form 1303	TSA Product Feedback Survey
TSA Feedback USA
TSA Contact Center (TCC) Customer Satisfaction Survey
Air Cargo Management Systems User Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7,094,500	94,500	0	0	7,000,000	0
Annual Time Burden (Hours)	183,567	33,450	0	0	150,117	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $20,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/24/2015

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