TSA Contact Center (TCC) Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1652-0058 can be found here:

Documents and Forms

Document Name Document Type
TCC Telephone Customer Satisfaction Survey Phone Questions 12102015.docx Other-null
TCC Email Customer Satisfaction Survey email Questions 12102015.docx Other-null
Application for TCC Customer Satisfaction Survey - Telephone 12_15_15.pdf TCC Customer Satisfaction Survey - Telephone IC Document
Application for TCC Customer Satisfaction Survey - Email.pdf TCC Customer Satisfaction Survey-Email IC Document
TSA Contact Center Survey Screenshots.pptx TSA Contact Center Survey Screenshots IC Document

Information Collection (IC) Details

IC Title:	TSA Contact Center (TCC) Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-null			TCC Telephone Customer Satisfaction Survey Phone Questions 12102015.docx		No		Paper Only
Other-null			TCC Email Customer Satisfaction Survey email Questions 12102015.docx		Yes	Yes	Fillable Printable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 756	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	756	756
Annual IC Time Burden (Hours)	63	63
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
TCC Customer Satisfaction Survey - Telephone	Application for TCC Customer Satisfaction Survey - Telephone 12_15_15.pdf	07/15/2016
TCC Customer Satisfaction Survey-Email	Application for TCC Customer Satisfaction Survey - Email.pdf	07/15/2016
TSA Contact Center Survey Screenshots	TSA Contact Center Survey Screenshots.pptx	07/15/2016

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.