TSA Contact Center (TCC) Customer Satisfaction Survey

OMB Control Number 1652-0058 Exp: 7/31/2016

TCC Telephone Customer Satisfaction Survey Questions

1. Reason for calling the TSA Contact Center

A. General Comment

B. Compliment

C. Security Vulnerability

D. Complaint

E. Question

F. N/A

2. My call to the TSA Contact Center was answered in a timely manner

3. The Contact Center agent was professional, courteous and friendly

4. This was my first inquiry to the Contact Center on this topic

5. The Contact Center agent provided quick resolution to my question

6. The Contact Center agent was thorough with the information provided

7. Overall, I am satisfied with my experience with the TSA Contact Center

8. I would prefer to contact TSA via live chat if it were available.

PAPERWORK REDUCTION ACT BURDEN STATEMENT: TSA is collecting this information to identify ongoing improvement opportunities for its Contact Center. The public burden for collecting this information is estimated to be approximately 5 minutes. This is a voluntary collection of information. Send comments regarding this burden estimate or collection to: TSA-11, Attention: PRA 1652-0058, 601 South 12th Street, Arlington, VA 20598. An agency may not conduct or sponsor, and persons are not required to respond to a collection of information, unless it displays a valid OMB control number. The OMB control number assigned to this collection is 1652-0058, which expires 07/31/2016.

OMB Control Number 1652-0058

Exp: 7/31/2016