The collections in this ICR are
mandatory and consists mostly of recordkeeping and disclosure,
where a motor carrier provides information when a consumer requests
that a mover provide an estimate and when a consumer decides to
have a particular mover transport household goods. Certain
information will be transferred to the consumer for the consumer to
educate himself/herself of his/her rights and responsibilities in
commercial transactions with the mover. This ICR is a revision.
There are 6 ICs with the current renewal however IC-6: Consumer
Complaints, is being removed, because burden and cost estimates
associated with IC-6 are now covered by the “National Consumer
Complaint Database (NCCDB)” ICR, OMB Control Number 2126-0067. IC-1
consists of the Required Information for Prospective Individual
Shippers. HHG consumer protection regulations require movers to
provide information to prospective shippers, including the
following: a copy of Department of Transportation publication
titled “Ready to Move?” with every written cost estimate; the
contents of part 375 appendix A, titled “Your Rights and
Responsibilities When You Move;” an accurate summary of the mover’s
arbitration program; and accurate summary of the mover’s complaint
and inquiry handling procedures. IC-2 consists of information for
the Estimating of Charges. HHG movers must conduct physical surveys
of shippers’ items to be transported in order to provide written
estimates of shipping charges. IC-3 consists of information for the
Pick Up of Shipments of Household Goods. Three items are required
to be prepared for every shipment: an order for service, an
inventory of the goods shipped, and a bill of lading. For shipments
initiated with non-binding cost estimates, movers may be required
to produce written weight tickets for each shipment. IC-4 consists
of information for the Transportation of Shipments. After goods
have been placed in transit, the HHG consumer protection
regulations require movers to generate and maintain some additional
documents associated with the status of the shipments. Movers are
required to generate and maintain notifications of both delays and
early delivery (more than 24 hours before the specified date) of
shipments, and to furnish to shippers upon request the records of
contact regarding delays. IC-5 consists of information concerning
Consumer Complaints. HHG movers are required to keep written or
electronic records of all complaints and inquiries received from
shippers. The collected information will assist consumers in their
commercial dealings with interstate motor carriers by enabling them
to receive consumer protection materials electronically. FMCSA will
use the information provided by the shippers, when necessary, while
conducting reviews, audits and investigations of carriers to
determine if a carrier/mover is in compliance with the Federal
requirements. If this collected information were not available,
FMCSA will have no means of independently verifying compliance. The
frequency of the collection varies and is based on the number of
moves and requests made, based on shippers needs, and is not a
factor FMCSA or the carrier can control. The information is not
collected more frequently than quarterly since the data is required
only when services are requested by the consumer. This is to help
the consumer understand each part of the commercial transaction and
determine whether they are being defrauded or deceived by a
mover.
The adjustments to the annual
number of responses, burden hours, and costs to respondents are
primarily due to reestimates of the number of carriers affected by
the ICR (from 4,900 to 4,212) and the number of annual shipments
(from 758,000 to 617,503). Less than 1 percent of adjustments to
estimates of the number of responses and the number of burden hours
are due to the removal of currently approved IC-6: Consumer
Complaints from this ICR. Burden and cost estimates associated with
IC-6 are now covered by the “National Consumer Complaint Database
(NCCDB)” ICR, OMB Control Number 2126-0067. This changes and
adjustments are as follows: - Decrease of 4,608 hours for IC1: is a
result of the decreased estimate of active HHG carriers; - Decrease
of 783,584 hours for IC2: is a result of the decreased estimate of
professional moves completed in a given year; - Decrease of 141,479
hours for IC3: is a result of the decreased estimate of
professional moves completed in a given year; - Decrease of 4,004
hours for IC4: is a result of the decreased estimate of
professional moves completed in a given year; - Overall decrease of
8,554 hours for IC5: is due to an increase of 56 hours, as a result
of the increased estimate of the number of new entrant HHG
carriers, and is due to a decrease of 8,610 hours, as a result of
the decreased estimate of professional moves completed in a given
year; and - Decrease of 400 hours for IC6: is a result of IC6 being
removed from the ICR. - Annual Number of Responses: decrease of
2,321,489 due to an adjustment in agency estimate and a decrease of
2600 responses due to the removal of IC-6. - Annual Burden Hours:
decrease of 942,629 due to an adjustment in agency estimate and a
decrease of 400 burden hours due to the removal of IC-6. - Annual
Burden Cost increase of $159,124,277.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
PRA-2126-0025 Supporting Statement 11.04.2019.docx
30-Day FR for 2126-0025.pdf
49 U.S.C.14104.Household goods carrier operations.htm
49 CFR PART 375.doc
IC1 - Informational Documents Provided to Prospective Shippers