Internet Requestors

Electronic Access

Registration of Most Everyone (ROME)

Sign In/Create Account (SI) page – The “Create an Account” container has been moved from below the
“Sign In” container to the right of it. This adds to the useability of the page.

1|Page

Terms of Service (TOS) page – This page has minor punctuation changes.

2|Page

Create an Account – Verify Your Identity (CAVI) page – The email collection has been moved to this
page. It was previously on the Create an Account – Create Account (CACA) page. In addition, the SSN will
now be masked as the user enters it.

3|Page

Get Your Security Code (PYCPN) page – The second factor collection process, PYCPN & Enter Security
Code (ESCTM); have been moved up in the process.

4|Page

Enter Security Code (ESCTM) page – Text Message Option - The second factor collection process, PYCPN
& Enter Security Code (ESCTM); have been moved up in the process.
Additional, the language in the “Having trouble?” drop down has been updated.

5|Page

Enter Security Code (ESCTM) – Email Option - The user selects email to receive their security/OTP code.
Same updates as the previous page.

6|Page

Create an Account – Create Account (CACA) - The email collection process has been move from this
page to the CAVI page, the same page where we collect the NUMI information.
Additional, the password has gone from a maximum of 20 characters to 64.

7|Page

Finish Setting Up your Account – Verify Identity (FAVI) page - The SSN will now be masked.

8|Page

Finish Setting Up your Account – Create Account (FACA) page - The users email address will be prefilled
if it was collected during the ID proofing process in the FO, and the user has chosen text as their second
factor. The password can now be up to 64 characters.

.

9|Page

Finish Setting Up your Account – Create Account (FACA) - The password can now be up to 64
characters. In addition, when the user has chosen email as their second factor, we will not ask for it
again.

10 | P a g e

Registration and Customer Support (RCS)
Block Access - Confirmation (BLOCK) – This screen was updated to adhere to UEF standards.

11 | P a g e

Cancel Account- Confirmation (CACM) – This screen was updated to adhere to UEF standards.

12 | P a g e

Change Email (CEML) – This banner was updated to add a banner to inform the user to exit the Number
Holder’s record in PCOM and try the action again if an exception in the ICDBW process is encountered
while trying to update the email address.

13 | P a g e

Create Account - Verify Identity (CAVI) – The screen was updated to make the Primary Phone field
recommended instead of optional, add fields to collect the Email Address, and remove the Name and
Date of Birth fields so that they no longer have to be input, as this information is auto filled.

14 | P a g e

Confirmation - Extra Security Added (CESA) – This screen was updated to adhere to UEF standards.

15 | P a g e

ICDBW Exception - Create Account (ICDBWCA) – A new screen that informs the user that an exception
has occurred during the create account process and that they need to close the Number Holder’s record
in PCOM in order to complete the requested action in RCS.

16 | P a g e

ICDBW Exception – Add Extra Security (ICDBWAES) – A new screen that informs the user that an
exception has occurred during the process of adding extra security to an existing account and that they
need to close the Number Holder’s record in PCOM in order to complete the requested action in RCS.

17 | P a g e

ICDBW Exception - Maintenance (ICDBWM) – A new screen that informs the user that an exception has
occurred during the process of requesting a reset code or a temporary password and that they need to
close the Number Holder’s record in PCOM in order to complete the requested action in RCS.

18 | P a g e

ICDBW Exception – Remove Extra Security (ICDBWRES) – A new screen that informs the user that an
exception has occurred during the process of removing extra security to an existing account and that
they need to close the Number Holder’s record in PCOM in order to complete the requested action in
RCS.

19 | P a g e

In Person Level 2- 3 Failed External Verification (IPL3FXV) – The screen to was updated to adhere to UEF
standards and assign a Primary button.

20 | P a g e

In Person Level 2- 3 Failed External Verification (IPL3FXV) – The screen to was updated to adhere to UEF
standards and assign a Primary button.

21 | P a g e

Printable Version of Terms and Conditions (CATOS) – This screen was updated to update the language
of the Privacy Act Statement.

Privacy Act Statement
Collection and Use of Personal Information
Section 205 of the Social Security Act, as amended; the Government Paperwork Elimination
Act (P.L. 105-277); and the Federal Information Security Modernization Act of 2014 allow us
to collect this information to grant you access to our online services. Furnishing us this
information is voluntary. However, failing to provide all or part of the information may
prevent you from using our online services.
We will use the information to identify who you are before we provide you with the
information you are requesting and for when we may need to communicate with you. We also
use an external Identity Services Provider to verify your information against their records. We
do not share your Social Security number with them, and they keep your information only for
the time permitted by Federal laws. We use their fraud prevention services to assist in
protecting you from identity theft. We may also share your information for the following
purposes, called routine uses:
•
To other Federal agencies and our contractors, including external data sources, to
assist us in administering our programs; and
•
To appropriate Federal, State, and local agencies, entities, and persons when: (a)
We suspect or confirm a compromise of security or confidentiality of information; (b) We
determine that as a result of the suspected or confirmed compromise there is a risk of harm to
economic or property interests, risk of identity theft or fraud, or harm to the security or
integrity of this system or other systems or programs that rely upon the compromised
information; and (c) We determine that disclosing the information to such agencies, entities,
and persons will assist us in our efforts to respond to the suspected or confirmed compromise
and prevent, minimize, or remedy such harm.
In addition, we may share this information in accordance with the Privacy Act and other
Federal laws. For example, where authorized, we may use and disclose this information in
computer matching programs, in which our records are compared with other records to
establish or verify a person's eligibility for Federal benefit programs and for repayment of
incorrect or delinquent debts under these programs.
A list of additional routine uses is available in our Privacy Act System of Records Notice
(SORN) 60-0373, entitled Central Repository of Electronic Authentication Data Master File,
as published in the Federal Register (FR) on December 19, 2010, at 75 FR 79065. Additional
information, and a full listing of all of our SORNs, is available on our website at www.ssa.gov/
privacy/.
This Privacy Act Statement applies to the entire online authentication process and credential
issuance, which includes account setup to account maintenance.

22 | P a g e

Successful Enrollment Extra Security Code (ENROLLC) – This screen was updated to adhere to UEF
standards.

23 | P a g e

Successful Enrollment Extra Security Code (ENROLLC) – This screen was updated to adhere to UEF
standards.

24 | P a g e

Successful Enrollment Extra Security Code (ENROLLC) – This screen was updated to adhere to UEF
standards.

25 | P a g e

Remove Extra Security (REMEXSEC) – This screen was updated to adhere to UEF standards.

26 | P a g e

Reset Code Print Confirmation (RCPC) – The screen will be updated to remove “successful” from the
banner.

27 | P a g e

Reset Code Print Confirmation (RCPC) – The screen will be updated to remove “successful” from the
banner.

28 | P a g e