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pdfOMB control number 1652-0058
Exp. 9/30/2022
TSA Contact Center Customer Satisfaction Email Survey – 10/06/2020
Welcome to the TSA Customer Satisfaction Survey. The survey should only take a couple of
minutes. Your feedback is invaluable.
Please read each of the following statements and select your level of agreement:
Strongly
Disagree
Disagree
Neither
Agree nor
Disagree
Agree
Strongly
Agree
I am satisfied w ith my experience w ith the
TSA Contact Center.
O
O
O
O
O
This interaction increased my confidence
in TSA.
O
O
O
O
O
The response prov ided resolved my
inquiry.
O
O
O
O
O
The agent responded to my inquiry
quickly.
O
O
O
O
O
I easily understood the response I
receiv ed.
O
O
O
O
O
It w as easy to contact the TSA Contact
Center.
O
O
O
O
O
The Contact Center w as professional,
courteous, and friendly.
O
O
O
O
O
I feel the TSA security process effectiv ely
keeps air-trav el safe.
O
O
O
O
O
I am aw are of the information sources TSA
prov ides (tsa.gov , TSA Contact Center,
@AskTSA) that can prepare me for TSA
checkpoint screening.
O
O
O
O
O
O
O
O
O
O
The information posted at the airport and
communication from TSA Officers
adequately prepared me for checkpoint
screening.
PAPERWORK REDUCTION ACT STATEMENT: TSA is collecting this information to identify ongoing improvement opportunities
for its Contact Center. The public burden for collecting this information is estimated to be approximately 1 minute. This is a
voluntary collection of information. Send comments regarding this burden estimate or collection to: TSA-11, Attention: PRA
1652-0058, TSA Contact Center Customer Satisfaction Survey, 6595 Springfield Center Drive, Springfield, VA 20598. An agency
may not conduct or sponsor, and persons are not required to respond to a collection of information, unless it displays a valid OMB
control number. The OMB control number assigned to this collection is 1652-0058, which expires 09/30/2022.
| File Type | application/pdf |
| File Modified | 2020-10-07 |
| File Created | 2020-10-06 |