Information Collection

Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience)

IC 241503 under ICR 201909-1652-003 · OMB 1652-0058.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1652-0058 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
1_1652-0058 GC_WTMD-AIT Survey.docx	Other-1_Screenshot WTMD
2_1652-0058 GenIC_AdobeRedPax survey_2.5.2020.docx	Other-2_AdobeRedPax
3_1652-0058 GC_TCC CusSatisSurvey_Email Qs.pdf	Other-3_TCC_Email
4_1652-0058 GC_TCC CusSatisSurvey_Telephone Qs.docx	Other-4_TCC Phone
5_1652-0058 GC_TSACustExpSurvey_Svy1.docx	Other-5_TSACustExpSurvey
1_1652-0058 GC_WTMD-AIT App_1.27.2020.docx 1_Generic Application WTMD-AIT	IC Document
2_1652-0058 GenIC_AdobeRedPax App_1.28.2020.docx 2_Generic Application Adobe Red Pax	IC Document
3_1652-0058 GC_TCC CusSatisSurvey_Email App.docx 3_Generic Application TCC Email	IC Document
4_1652-0058 GC_TCC CusSatisSurvey_Telephone App.docx 4_Generic Application TCC Phone	IC Document
5_1652-0058 GC_TSACustExpSurvey_App_.docx 5_Generic Application	IC Document

IC Title:

Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience)

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-5_TSACustExpSurvey	5_1652-0058 GC_TSACustExpSurvey_Svy1.docx	Yes	Yes	Fillable Fileable
Other-1_Screenshot WTMD	1_1652-0058 GC_WTMD-AIT Survey.docx	Yes	Yes	Fillable Fileable
Other-2_AdobeRedPax	2_1652-0058 GenIC_AdobeRedPax survey_2.5.2020.docx	Yes	Yes	Fillable Fileable
Other-3_TCC_Email	3_1652-0058 GC_TCC CusSatisSurvey_Email Qs.pdf	Yes	Yes	Fillable Fileable
Other-4_TCC Phone	4_1652-0058 GC_TCC CusSatisSurvey_Telephone Qs.docx	Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 220,142

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	220,142	220,142
Annual IC Time Burden (Hours)	4,070	4,070
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
1_Generic Application WTMD-AIT	1_1652-0058 GC_WTMD-AIT App_1.27.2020.docx	04/23/2020
2_Generic Application Adobe Red Pax	2_1652-0058 GenIC_AdobeRedPax App_1.28.2020.docx	04/29/2020
3_Generic Application TCC Email	3_1652-0058 GC_TCC CusSatisSurvey_Email App.docx	04/23/2020
4_Generic Application TCC Phone	4_1652-0058 GC_TCC CusSatisSurvey_Telephone App.docx	04/23/2020
5_Generic Application	5_1652-0058 GC_TSACustExpSurvey_App_.docx	04/23/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.