Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1652-0058 can be found here:

Documents and Forms

Document Name Document Type
1_1652-0058 GC_WTMD-AIT Survey.docx Other-1_Screenshot WTMD
2_1652-0058 GenIC_AdobeRedPax survey_2.5.2020.docx Other-2_AdobeRedPax
3_1652-0058 GC_TCC CusSatisSurvey_Email Qs.pdf Other-3_TCC_Email
4_1652-0058 GC_TCC CusSatisSurvey_Telephone Qs.docx Other-4_TCC Phone
5_1652-0058 GC_TSACustExpSurvey_Svy1.docx Other-5_TSACustExpSurvey
1_1652-0058 GC_WTMD-AIT App_1.27.2020.docx 1_Generic Application WTMD-AIT IC Document
2_1652-0058 GenIC_AdobeRedPax App_1.28.2020.docx 2_Generic Application Adobe Red Pax IC Document
3_1652-0058 GC_TCC CusSatisSurvey_Email App.docx 3_Generic Application TCC Email IC Document
4_1652-0058 GC_TCC CusSatisSurvey_Telephone App.docx 4_Generic Application TCC Phone IC Document
5_1652-0058 GC_TSACustExpSurvey_App_.docx 5_Generic Application IC Document

Information Collection (IC) Details

IC Title:	Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience)	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-5_TSACustExpSurvey	5_1652-0058 GC_TSACustExpSurvey_Svy1.docx	Yes	Yes	Fillable Fileable
Other-1_Screenshot WTMD	1_1652-0058 GC_WTMD-AIT Survey.docx	Yes	Yes	Fillable Fileable
Other-2_AdobeRedPax	2_1652-0058 GenIC_AdobeRedPax survey_2.5.2020.docx	Yes	Yes	Fillable Fileable
Other-3_TCC_Email	3_1652-0058 GC_TCC CusSatisSurvey_Email Qs.pdf	Yes	Yes	Fillable Fileable
Other-4_TCC Phone	4_1652-0058 GC_TCC CusSatisSurvey_Telephone Qs.docx	Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 220,142	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	220,142	220,142
Annual IC Time Burden (Hours)	4,070	4,070
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
1_Generic Application WTMD-AIT	1_1652-0058 GC_WTMD-AIT App_1.27.2020.docx	04/23/2020
2_Generic Application Adobe Red Pax	2_1652-0058 GenIC_AdobeRedPax App_1.28.2020.docx	04/29/2020
3_Generic Application TCC Email	3_1652-0058 GC_TCC CusSatisSurvey_Email App.docx	04/23/2020
4_Generic Application TCC Phone	4_1652-0058 GC_TCC CusSatisSurvey_Telephone App.docx	04/23/2020
5_Generic Application	5_1652-0058 GC_TSACustExpSurvey_App_.docx	04/23/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.