2018 Focus Group f FDIC Focus Group Questionnaire

OMB Number: 3064-0198

Expiration Date: March 31, 2021

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FDIC Focus Group Questionnaire

INSTRUCTIONS

Please answer the following questions. Your information will be kept strictly confidential.

1. Have you ever had any of the following? (Mark all that apply.)

• A credit card from Visa, MasterCard, American Express, or Discover? Please do not

include debit cards.

• A store credit card that can only be used at that store?

• An auto loan?

• A mortgage or home equity loan or home equity line of credit?

• A student loan?

• A personal loan or line of credit from a bank?

• DON’T KNOW

2. Have you ever had a checking or savings account?

• YES

• NO  SKIP to QUESTION 4

• DON’T KNOW  SKIP to QUESTION 4

3a. In the past 12 months, have you accessed a bank account in any of the following ways? (Mark all that apply.)

• Bank teller

• ATM or bank kiosk

• Telephone banking through phone call or automated voice or touch tone

• Online banking with a laptop, desktop computer, or tablet such as an iPad

• Mobile banking with text messaging, mobile app, or Internet browser or email on a

mobile phone

• Other (Please specify______________________)

• Did not access an account in the past 12 months  SKIP to QUESTION 4

• DON’T KNOW

3b. What was the most common way that you accessed that bank account? (Refer only to the answers you marked in Q3a. Mark only one.)

• Bank teller

• ATM or bank kiosk

• Telephone banking through phone call or automated voice or touch tone

• Online banking with a laptop, desktop computer, or tablet such as an iPad

• Mobile banking with text messaging, mobile app, or Internet browser or email on a

mobile phone

• Other (Specify) _________________________

• DON’T KNOW

4. Which best describes your household’s income over the past 12 months? (Mark only one.)

• Income is about the same each month

• Income varies somewhat from month to month

• Income varies a lot from month to month

• DON’T KNOW