Web-based Customer Experience Survey on USDA Agricultura

11/20/2020

Touchpoints

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OMB Approval # 0503-0024 - Expiration Date 04/30/2023

USDA Agricultural Marketing Service - Customer
Experience Survey
The purpose of this survey is to gain insight into how to enhance USDA-AMS's online presence and service
to our Nation. Survey insights will be used to inform improvements to the AMS website.
Participation is voluntary and all responses are confidential. This survey will take around 3 minutes to
complete.

I am satisfied with the service I received from this website.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Today's web experience increased my trust in Agricultural Marketing
Service (AMS).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I was able to find the information I needed on this website.
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1/5

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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

The information on this website was easy to understand.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

It took a reasonable amount of time to complete what I needed to
do on this website.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I understand the purpose of the information presented to me on
this website.
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2/5

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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Are there any other comments or feedback you'd like to leave about
your web experience today?

2500 characters allowed

Are you a USDA Employee?
Yes
No

Did any of the following impact your ability to use the website
today? (Choose all that apply)
Visual di�iculty
Hearing di�iculty
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3/5

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Motor di�iculty
Sensory di�iculty
Cognitive di�iculty
A disability or di�iculty not listed above
Prefer not to answer
None of the above

Which of the following do you identify with? (Choose all that apply)
Parent
Academic
US Public
Foreign Public
USDA Facility Owner
Community Leader
Farmer
Rancher
US Government O�icial
Foreign Government O�icial
USDA A�iliate Scientist
User of National Forests and Grasslands (hiking, fishing, etc.)

Where are you located? (Zip Code)

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4/5

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What is your highest level of education?
High school
Some college
College degree
Graduate degree (Master's)
Advanced degree (PhD, JD, MD, etc.)
Prefer not to respond
Option not listed

Submit

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this
information collection is 0503-0024. The time required to complete this information collection is estimated to average 3
minutes per response, including the time for reviewing instructions and completing the collection of information.

An o�icial form of the United States government. Powered by Touchpoints
OMB Approval #0503-0024 · Expiration Date 04/30/2023

https://touchpoints.app.cloud.gov/touchpoints/4b12989a/submit

5/5