Agency Information Collection Activities; Proposals, Submissions, and Approvals: Improving Customer Experience Circular A-11 Section 280 Implementation

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
HISP OneRD Gtd Webpage Survey - FY 2023 - TouchPoints	Form and Instruction	New	Repair queued
HISP OneRD Gtd Lender Survey - FY 2023	Form and Instruction	New	Repair queued
HISP OneRD Gtd Help Desk Survey - FY 2023	Form and Instruction	New	Repair queued
HISP Regs & Guidance Webpage Survey	Form and Instruction	New	Repair queued
OneRD Guarantee Loan Initiative Lender Feedback Survey	Form and Instruction	New	Repair queued
NIFA Panelist Survey	Form and Instruction	New	Repair queued
OneRD Customer Survey - Q2 FY2022	Form and Instruction	New	Repair queued
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division	Form and Instruction	New	Repair queued
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)	Form and Instruction	New	Repair queued
OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021)	Form and Instruction	New	Repair queued
OneRD Lender Feedback Forum Questions	Form and Instruction	New	Repair queued
OneRD Guarantee Loan Initiative: Lender Feedback Survey (June 2021)	Form and Instruction	New	Repair queued
Recreation.gov Customer Satisfaction Survey	Form and Instruction	New	Repair queued
OneRD Guarantee Loan Initiative Lender Feedback Forum	Form and Instruction	New	Repair queued
OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)	Form and Instruction	New	Repair queued
Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages	Form and Instruction	New	Available
USDA Rural Development Rural Workforce Innovation Network (RWIN) Membership Form	Form and Instruction	New	Available
USDA Rural Development - Regulations & Bulletins Page Survey	Form and Instruction	New	Available
ICR Templates for Agencies_A 11 Section 280 Improving Customer Experience_06242019.docx	Supplementary Document	Uploaded 2020-02-10	Available
Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_06242019.docx	Supporting Statement B	Uploaded 2020-02-10	Available
Supporting Statement A for Agencies_A 11 Section 280 Improving Customer Experience_06242019_OMB.docx	Supporting Statement A	Uploaded 2020-04-01	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
258600	Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division	Other-Survey	New
258599	Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division	Other-Survey	New
258594	Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division	Other-Survey	New
257223	Climatehubs.USDA.gov User Survey	Other-Survey	New
257167	The Environmental Quality Incentives Program (EQIP) Application User Testing.	Other-Survey	New
257083	User Testing Survey for the Farm Loan Program	Other-Survey	New
256724	Farmer, Rancher and Forest Manager Prospective Customer Survey	Other-Survey	New
256355	User Testing with USDA Cooperators to inform the development of USDA CARES Trainings	Other-Survey	New
256354	User Testing with Underserved Producers to inform the development of USDA CARES Trainings	Other-Survey	New
256247	USDA Rural Development - OneRD Guarantee Loan Initiative Webpage Survey	Form and Instruction	New	HISP OneRD Gtd Webpage Survey - FY 2023 - TouchPoints
256081	USDA Rural Development - OneRD Guarantee Loan Initiative Lender Feedback Survey	Form and Instruction	New	HISP OneRD Gtd Lender Survey - FY 2023
256079	USDA Rural Development - OneRD Guarantee Loan Initiative Email Help Desk User Survey	Form and Instruction	New	HISP OneRD Gtd Help Desk Survey - FY 2023
256051	USDA Coordination and Capacity Building for Cooperators (Interview)	Other-Interview Guide	New
255905	USDA Rural Development - Regulations & Guidance Webpage Survey	Form and Instruction	New	HISP Regs & Guidance Webpage Survey
255855	Evaluation for the Pollinator State of the Science Workshop	Other-Survey	New
255854	Evaluation for the Pollinator State of the Science Workshop	Other-Survey	New
255850	Evaluation for the Pollinator State of the Science Workshop	Other-Email	New
255497	USDA.gov Navigation-based Comparative Tree Testing User Research Study	Other-Study	New
255182	USDA.gov Navigation-based Tree Testing User Research Study	Other-Survey	New
254907	USDA Forest Service Navigation- Tree Testing User Research Study	Other-Survey	New
254361	USDA Forest Service Card Slot Research Study	Other-	New
253460	OneRD Guarantee Loan Initiative Lender Feedback Survey	Form and Instruction	New	OneRD Guarantee Loan Initiative Lender Feedback Survey
252702	NIFA Panelist Survey	Form and Instruction	New	NIFA Panelist Survey
251909	FPAC ServiceNow Survey	Other-Survey	New
251674	OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2022)	Form and Instruction	New	OneRD Customer Survey - Q2 FY2022
251218	Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division	Form and Instruction	New	Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
250772	Web-based Customer Experience Survey on USDA FAS Customer Engagement Spotlight Series	Other-Survey	New
250705	UX Sign Up	Other-urvey	New
249968	Booking Appointment Scheduler	Other-Survey	New
249898	The USDA NAREEE Advisory Board Website Survey for New Board Users (Internal Stakeholders)	Other-Survey	New
249897	The USDA NAREEE Advisory Board Website Survey for External user	Other-Survey	New
249658	Recreation.gov Customer Satisfaction Survey	Other-Survey	New
249333	OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)	Form and Instruction	New	OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)
249331	OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021).	Form and Instruction	New	OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021)
249114	FPAC Website Survey	Other-Survey	New
248843	Evaluation for the Pollinator State of the Science Workshop	Other-Survey	New
248842	Evaluation for the Pollinator State of the Science Workshop	Other-Survey	New
247854	Web-based Customer Experience Survey on USDA National Institute of Food and Agriculture (NIFA) Webpages	Other-Survey	New
247853	Web-based Customer Experience Research on USDA National Institute of Food and Agriculture (NIFA) Webpages	Other-Survey	New
247848	Recreation.gov Customer Satisfaction Survey (website)	Other-Survey	New
247653	OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (June 2021)	Form and Instruction	New	OneRD Lender Feedback Forum Questions
247651	OneRD Guarantee Loan Initiative Lender Feedback Survey (June 2021)	Form and Instruction	New	OneRD Guarantee Loan Initiative: Lender Feedback Survey (June 2021)
247321	GEO Customer Engagement Focus Group	Other-Survey	New
247320	GEO Customer Engagement Focus Group	Other-Survey	New
247319	Evaluation for the USDA Grand Challenge Workshop Climate Change & Pollinator Health	Other-Survey	New
247318	Evaluation for the USDA Grand Challenge Workshop Climate Change & Pollinator Health	Other-Survey	New
246259	Recreation.gov Customer Satisfaction Survey	Form and Instruction	New	Recreation.gov Customer Satisfaction Survey
246197	OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session	Form and Instruction	New	OneRD Guarantee Loan Initiative Lender Feedback Forum
246195	OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)	Form and Instruction	New	OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)
245167	APHIS Customer Satisfaction Trust Survey	Other-Survey	New
245166	APHIS Customer Satisfaction Trust Survey	Other-Survey	New
245010	Recreation.gov Share Your Story Contest	Other-Survey	New
244997	Farmer.gov Customer Experience Feedback Survey	Other-Survey	New
244983	FAS Customer Experience Survey	Other-Survey	New
244926	Web-based Customer Experience Survey on USDA Food and Nutrition Service (FNS) Webpages	Other-Survey	New
244919	Web-based Customer Experience Survey on National Institute of Food and Agriculture Webpages	Other-Survey	New
244904	Animal and Plant Health Inspection Service Customer Service Survey	Other-Survey	New
244815	Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages	Form and Instruction	New	Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages
244814	Membership Form for network members for USDA Rural Development's Rural Workforce Innovation Network (RWIN)	Form and Instruction	New	USDA Rural Development Rural Workforce Innovation Network (RWIN) Membership Form
244538	Web-based Customer Experience Survey on USDA Rural Development (RD) Webpages	Form and Instruction	New	USDA Rural Development - Regulations & Bulletins Page Survey
242753	CNPP Qualitative Nutrition Quiz Research	Other-Screener	New
239865	Farm to School Grantee Experience Survey	Other-Survey	New
239864	Farm to School Grantee Experience Survey	Other-Survey	New
239856	Ask USDA Contact Center	Other-Survey	New
239848	Tell Sonny Initiative for Customer Feedback via On-line Web Form	Other-Questionnaire	New
239847	FPAC Producer Customer Experience Survey	Other-Survey	New

ICR Details

OMB Control No: 0503-0024	ICR Reference No: 202001-0503-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Improving Customer Experience Circular A-11 Section 280 Implementation
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 04/01/2020
Retrieve Notice of Action (NOA)	Date Received in OIRA: 02/13/2020
Terms of Clearance: To request approval of information collections under this generic approval, USDA must do the following for each individual request 1) Unless the agency is using multiple modes of collection (e.g. paper and electronic submissions), provide a generic clearance template for each submission; 2) each submission template must be uploaded as a supplementary document using a naming convention that allows the public to identify the associated instrument.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2023	36 Months From Approved
Responses	2,040,000	0	0
Time Burden (Hours)	240,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: To improve the delivery of Federal services and programs and provide government-wide data on customer experience.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 49705	09/23/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 5367	01/30/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 66

table that charts list of burden

IC Title	Form No.	Form Name
APHIS Customer Satisfaction Trust Survey
APHIS Customer Satisfaction Trust Survey
Animal and Plant Health Inspection Service Customer Service Survey
Ask USDA Contact Center
Booking Appointment Scheduler
CNPP Qualitative Nutrition Quiz Research
Climatehubs.USDA.gov User Survey
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division	N/A	Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the USDA Grand Challenge Workshop Climate Change & Pollinator Health
Evaluation for the USDA Grand Challenge Workshop Climate Change & Pollinator Health
FAS Customer Experience Survey
FPAC Producer Customer Experience Survey
FPAC ServiceNow Survey
FPAC Website Survey
Farm to School Grantee Experience Survey
Farm to School Grantee Experience Survey
Farmer, Rancher and Forest Manager Prospective Customer Survey
Farmer.gov Customer Experience Feedback Survey
GEO Customer Engagement Focus Group
GEO Customer Engagement Focus Group
Membership Form for network members for USDA Rural Development's Rural Workforce Innovation Network (RWIN)	n/a	USDA Rural Development Rural Workforce Innovation Network (RWIN) Membership Form
NIFA Panelist Survey	N/A	NIFA Panelist Survey
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session	N/A	OneRD Guarantee Loan Initiative Lender Feedback Forum
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)	N/A	OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (June 2021)	N/A	OneRD Lender Feedback Forum Questions
OneRD Guarantee Loan Initiative Lender Feedback Survey	N/A	OneRD Guarantee Loan Initiative Lender Feedback Survey
OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021).	N/A	OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021)
OneRD Guarantee Loan Initiative Lender Feedback Survey (June 2021)	N/A	OneRD Guarantee Loan Initiative: Lender Feedback Survey (June 2021)
OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)	N/A	OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)
OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2022)	N/A	OneRD Customer Survey - Q2 FY2022
Recreation.gov Customer Satisfaction Survey
Recreation.gov Customer Satisfaction Survey	N/A	Recreation.gov Customer Satisfaction Survey
Recreation.gov Customer Satisfaction Survey (website)
Recreation.gov Share Your Story Contest
Tell Sonny Initiative for Customer Feedback via On-line Web Form
The Environmental Quality Incentives Program (EQIP) Application User Testing.
The USDA NAREEE Advisory Board Website Survey for External user
The USDA NAREEE Advisory Board Website Survey for New Board Users (Internal Stakeholders)
USDA Coordination and Capacity Building for Cooperators (Interview)
USDA Forest Service Card Slot Research Study
USDA Forest Service Navigation- Tree Testing User Research Study
USDA Rural Development - OneRD Guarantee Loan Initiative Email Help Desk User Survey	N/A	HISP OneRD Gtd Help Desk Survey - FY 2023
USDA Rural Development - OneRD Guarantee Loan Initiative Lender Feedback Survey	N/A	HISP OneRD Gtd Lender Survey - FY 2023
USDA Rural Development - OneRD Guarantee Loan Initiative Webpage Survey	N/A	HISP OneRD Gtd Webpage Survey - FY 2023 - TouchPoints
USDA Rural Development - Regulations & Guidance Webpage Survey	N/A	HISP Regs & Guidance Webpage Survey
USDA.gov Navigation-based Comparative Tree Testing User Research Study
USDA.gov Navigation-based Tree Testing User Research Study
UX Sign Up
User Testing Survey for the Farm Loan Program
User Testing with USDA Cooperators to inform the development of USDA CARES Trainings
User Testing with Underserved Producers to inform the development of USDA CARES Trainings
Web-based Customer Experience Research on USDA National Institute of Food and Agriculture (NIFA) Webpages
Web-based Customer Experience Survey on National Institute of Food and Agriculture Webpages
Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages	n/a	Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages
Web-based Customer Experience Survey on USDA FAS Customer Engagement Spotlight Series
Web-based Customer Experience Survey on USDA Food and Nutrition Service (FNS) Webpages
Web-based Customer Experience Survey on USDA National Institute of Food and Agriculture (NIFA) Webpages
Web-based Customer Experience Survey on USDA Rural Development (RD) Webpages	N/A	USDA Rural Development - Regulations & Bulletins Page Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,040,000	0	0	2,040,000	0	0
Annual Time Burden (Hours)	240,000	0	0	240,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection of information resulting in a program change of 240,000 burden hours.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/13/2020

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