Animal and Plant Health Inspection Service Customer Service Survey



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An oÓicial website of the United States government
Here’s how you know

OMB Control Number #0503-0024 - Expiration Date 04/30/2023

USDA Animal and Plant Health Inspection Service
(APHIS) - Customer Experience Survey
The purpose of this survey is to gain insight into how to enhance USDA-APHIS's online presence and
service to our Nation. Survey insights will be used to inform improvements to the APHIS website.
Participation is voluntary and all responses are confidential. This survey will take around 4 minutes to
complete.

I am satisfied with the service I received from this website.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Today's web experience increased my trust in Animal and Plant
Health Inspection Service (APHIS).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I was able to find the information I needed on this website.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

The information on this website was easy to understand.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

It took a reasonable amount of time to complete what I needed to
do on this website.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I understand the purpose of the information presented to me on
this website.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

If I contacted a USDA employee using information on this website,
the employee I interacted with was helpful.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Are there any other comments or feedback you'd like to leave about
your web experience today?

2500 characters allowed

How do you describe your race? (Choose all that apply)
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American Indian or Alaskan Native
Asian
Black or African American
Native Hawaiian or other Pacific Islander
White
Not listed

Do you describe yourself as Hispanic or Latino?
Yes
No

How do you describe your gender identity?
Woman
Man
Trans Woman
Trans Man
Non-Binary
Another term
I prefer not to answer

Are you a USDA Employee?

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Yes
No

Did any of the following impact your ability to use the website
today? (Choose all that apply)
Visual diÓiculty
Hearing diÓiculty
Motor diÓiculty
Sensory diÓiculty
Cognitive diÓiculty
A disability or diÓiculty not listed above
Prefer not to answer
None of the above

What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65 and older

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Do you receive USDA benefits to help care for a dependent?
Yes
No

Which of the following do you identify with? (Choose all that apply)
Parent
Academic
US Public
Foreign Public
USDA Facility Owner
Community Leader
Farmer
Rancher
US Government OÓicial
Foreign Government OÓicial
USDA AÓiliate Scientist
User of National Forests and Grasslands (hiking, fishing, etc.)

Where are you located? (Zip Code)

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What is your highest level of education?
High school
Some college
College degree
Graduate degree (Master's)
Advanced degree (PhD, JD, MD, etc.)
Prefer not to respond
Option not listed

0($/

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this
information collection is 0503-0024. The time required to complete this information collection is estimated to average 4
minutes per response, including the time for reviewing instructions and completing the collection of information.
PRIVACY ACT STATEMENT (5 U.S.C. 552A)
The Privacy Act of 1974 (5 U.S.C. 552A) regulates the collection, maintenance, use, and dissemination of records about
individuals that are retrieved by a personal identifier. The information collected will be used to inform strategic priorities and
help USDA improve the customer experience. To ensure compliance with the Federal Fair Information Practice Principles
requirements, USDA will continue to provide safeguards against invasions of privacy by limiting the collection of personal
data. The data collection must be relevant for the purposes for which it is collected and shall not be used for any other
purpose.

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