Web-based Customer Experience Survey on National Institute of Food and Agriculture Webpages

12/3/2020

Touchpoints

An o�icial website of the United States government
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OMB Control Number #0503-0024 - Expiration Date 04/30/2023

USDA National Institute of Food and Agriculture Customer Experience Survey
The purpose of this survey is to gain insight into how to enhance USDA-NIFA's online presence and service
to our Nation. Survey insights will be used to inform improvements to the NIFA website.
Participation is voluntary and all responses are confidential. This survey will take around 3 minutes to
complete.*Denotes required question.

I am satisfied with the service I received from this website.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Today's web experience increased my trust in USDA-NIFA.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I was able to find the information I needed on this website.*
https://touchpoints.app.cloud.gov/touchpoints/057bc40b/submit

1/5

12/3/2020

Touchpoints

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

The information presented to me on this website was
comprehensive.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

The information on this website was easy to understand.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

It took a reasonable amount of time to complete what I needed to
do on this website.*
https://touchpoints.app.cloud.gov/touchpoints/057bc40b/submit

2/5

12/3/2020

Touchpoints

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I understand the purpose of the information presented to me on
this website.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

If I contacted a USDA employee using information on this website,
the employee I interacted with was helpful.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Are there any other comments or feedback you'd like to leave about
your web experience today?
https://touchpoints.app.cloud.gov/touchpoints/057bc40b/submit

3/5

12/3/2020

Touchpoints

2500 characters allowed

Which of the following do you identify with? (Choose all that apply)
Land-Grant University 1862
Land-Grant University 1890
Land-Grant University 1994
Non-Land Grant University
Private company
Nonprofit Institution
Hispanic-Serving Institutions
Government
Other
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Submit

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this
information collection is 0503-0024. The time required to complete this information collection is estimated to average 3
minutes per response, including the time for reviewing instructions and completing the collection of information.

https://touchpoints.app.cloud.gov/touchpoints/057bc40b/submit

4/5