FAS Customer Experience Survey

12/3/2020

Touchpoints

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OMB Control Number #0503-0024 - Expiration Date 04/30/2023

USDA Foreign Agricultural Service (FAS) Customer Experience Survey
The purpose of this survey is to gain insight into how to enhance USDA-FAS's online presence and service
to our Nation. Survey insights will be used to inform improvements to the FAS website.
Participation is voluntary and all responses are confidential. This survey will take around 3 minutes to
complete.*Denotes required question.

I am satisfied with the service I received from this website.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Today's web experience increased my trust in Foreign Agricultural
Service (FAS).*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I was able to find the information I needed on this website.*
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

The information on this website was easy to understand.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

It took a reasonable amount of time to complete what I needed to
do on this website.*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

I understand the purpose of the information presented to me on
this website.*
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Are there any other comments or feedback you'd like to leave about
your web experience today?

2500 characters allowed

Is there content not present on this site you would recommend
adding?

1000 characters allowed

Are you a USDA Employee?
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Yes
No

Did any of the following impact your ability to use the website
today? (Choose all that apply)
Visual di�iculty
Hearing di�iculty
Motor di�iculty
Sensory di�iculty
Cognitive di�iculty
A disability or di�iculty not listed above
Prefer not to answer
None of the above

What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65 and older

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Which of the following do you identify with? (Choose all that apply)
Press
U.S. Federal Government
Exporter
Market Analyst
Academia
Cooperating Organizations
Other
Enter other text

Where are you located? (Zip Code)

What is your highest level of education?
High school
Some college
College degree
Graduate degree (Master's)
Advanced degree (PhD, JD, MD, etc.)
Prefer not to respond
Option not listed

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Submit

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this
information collection is 0503-0024. The time required to complete this information collection is estimated to average 3
minutes per response, including the time for reviewing instructions and completing the collection of information.

An o�icial form of the United States government. Powered by Touchpoints
OMB Approval #0503-0024 · Expiration Date 04/30/2023

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