Generic Clearance for SBA Customer Experience Data Collections

Generic Clearance for SBA Customer Experience Data Collections

3245-Generic ASMPP Instrument - Semi-Structured Interviews about Terminations 1-6-2020

Generic Clearance for SBA Customer Experience Data Collections

OMB: 3245-0404

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Semi-Structured Interviews about Terminations

Interviews will cover the following topics:

  • Who initiated the termination of the program participation?

  • What are the reasons why your mentor-protégé team terminated program participation?

    • What kind of difficulties or issues did you experience during the program participation?

    • What kind of difficulties or issues did you experience with your mentor/protégé during the program participation?

  • What are the benefits you’ve gained from the program? What are the benefits you expected from the program but did not receive?

  • What types of assistance did the SBA provide during the program participation? How helpful were they? Was there any assistance that you needed but did not receive?

  • What types of assistance did the mentor/protégé provide during the program participation? How helpful were they? Was there any assistance that you needed but did not receive?

  • What are the key aspects of a good mentor-protégé relationship? What could be done to improve it?

  • How could the SBA improve the program education, outreach, and assistance to facilitate continued program participation and prevent terminations for mentor-protégé teams?

  • How could the SBA improve the program to ensure mentor-protégé teams benefit more from the program?

  • Any other comments about your program participation experiences or suggestions for program improvement?



File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorDaniel Gluck
File Modified0000-00-00
File Created2021-01-14

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