Generic Clearance for SBA Customer Experience Data Collections

OMB 3245-0404

The U.S. Small Business Administration will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

The latest form for Generic Clearance for SBA Customer Experience Data Collections expires 2021-02-28 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Justification for Generic Clearance 3245-0404.docx Justification for No Material/Nonsubstantive Change
3245-0404 Supporting Statement B for SBA_A 11 Section 280 Improving Customer Experience 10-02-2022.docx Supporting Statement B
3245-0404 Supporting Statement A for SBA_A 11 Section 280 Improving Customer Experience 10-10-2022.docx Supporting Statement A
SBG Program Customer Experience Survey Office of Surety Guarantees Other-SBG Program Customer Experience Survey
Veterans Business Outreach Center (VBOC) Customer Experience Survey Other-VBOC Customer Experience Survey
Generic Clearance for Improving Customer Experience Other-Survey Customer Experience Template

All Historical Document Collections

202404-3245-006 Approved without change	No material or nonsubstantive change to a currently approved collection	2024-04-16
202201-3245-001 Approved with change	Revision of a currently approved collection	2022-01-10
202101-3245-010 Approved without change	Extension without change of a currently approved collection	2021-01-26
202003-3245-003 Approved with change	No material or nonsubstantive change to a currently approved collection	2020-03-24
202001-3245-001 Approved without change	New collection (Request for a new OMB Control Number)	2020-01-06

OMB Details

Generic Clearance for SBA Customer Experience Data Collections

Federal Enterprise Architecture: Economic Development - Business and Industry Development