Generic Clearance for SBA Customer Experience Data Collections

ICR 202003-3245-003

OMB: 3245-0404

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2020-03-24
Supplementary Document
2020-01-06
Supporting Statement B
2020-01-06
Supporting Statement A
2020-01-06
ICR Details
3245-0404 202003-3245-003
Active 202001-3245-001
SBA
Generic Clearance for SBA Customer Experience Data Collections
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved with change 04/02/2020
Retrieve Notice of Action (NOA) 03/24/2020
  Inventory as of this Action Requested Previously Approved
02/28/2021 02/28/2021 02/28/2021
501,550 0 501,550
251,125 0 251,125
11,049,500 0 11,049,500

The U.S. Small Business Administration will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

None
None

Not associated with rulemaking

  84 FR 33113 07/11/2019
85 FR 2987 01/02/2020
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 501,550 501,550 0 0 0 0
Annual Time Burden (Hours) 251,125 251,125 0 0 0 0
Annual Cost Burden (Dollars) 11,049,500 11,049,500 0 0 0 0
No
No
New Collection

Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Stephanie Kroll 202 619-0374 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/24/2020


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