Generic Clearance for SBA Customer Experience Data Collections

Generic Clearance for SBA Customer Experience Data Collections

3245-Generic ASMPP Instrument - Semi-Structured Interviews About Voluntary Withdrawals 1-6-2020

Generic Clearance for SBA Customer Experience Data Collections

OMB: 3245-0404

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Semi-Structured Interviews About Voluntary Withdrawals

Interviews will cover the following topics:

  • Who was your Mentor/Protégé and how did you find each other?

  • How did you meet your mentor/protégé? How did you know if you were a good match for the partnership?

  • What are the key aspects of a good mentor-protégé match? What could be done to improve it?

  • What would be successful approaches to identify that the program is right for the business needs before applying?

  • Who initiated the withdrawal of enrollment?

  • What are the reasons for withdrawal of enrollment?

    • What kind of difficulties or issues did you experience during the application process?

    • What kind of difficulties or issues did you experience with your mentor/protégé during the application process?

  • What types of assistance did the mentor/protégé provide during the application process? How helpful were they? Was there any assistance that you needed but did not receive?

  • What types of assistance did the SBA provide during the application process? How helpful were they? Was there any assistance that you needed but did not receive?

  • How could the SBA improve the application process to facilitate enrollment for mentor-protégé teams?

  • Any other comments about your application experience or suggestions for improvement?





File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorDaniel Gluck
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File Created2021-01-14

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