(SBA)– Office of Field Operations (OFO) Customer Experience Data

Generic Clearance for SBA Customer Experience Data Collections

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3245-0404 can be found here:

Documents and Forms

Document Name Document Type
3245-0404 OFO CX OMB Data Evaluation Information Collection Request Focus Group 4-7-2020.pdf www.sba.gov Other-Data Evaluation
3245-0404 OFO CX APP A 8(a) Customers Focus Group Discussion Guide_Appendix A 4-7-2020.docx www.sba.gov Other-APP A Discussion Guide
3245-0404 OFO APP C CX Customer Notification Email Text_Appendix C_4-7-2020.docx www.sba.gov Other-APP C Notification Email
3245-0404 OFO APP B CX Lending Customers Focus Group Discussion Guide Appendix B 4-7-2020.docx www.sba.gov Other-APP B Lending Customer Focus G

Information Collection (IC) Details

IC Title:	(SBA)– Office of Field Operations (OFO) Customer Experience Data	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Data Evaluation	3245-0404 OFO CX OMB Data Evaluation Information Collection Request Focus Group 4-7-2020.pdf	www.sba.gov	Yes	Yes	Paper Only
Other-APP A Discussion Guide	3245-0404 OFO CX APP A 8(a) Customers Focus Group Discussion Guide_Appendix A 4-7-2020.docx	www.sba.gov	Yes	Yes	Paper Only
Other-APP C Notification Email	3245-0404 OFO APP C CX Customer Notification Email Text_Appendix C_4-7-2020.docx	www.sba.gov	Yes	Yes	Paper Only
Other-APP B Lending Customer Focus Group	3245-0404 OFO APP B CX Lending Customers Focus Group Discussion Guide Appendix B 4-7-2020.docx	www.sba.gov	Yes	Yes	Paper Only

Line of Business: Economic Development

Subfunction: Business and Industry Development

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 16	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	16	16
Annual IC Time Burden (Hours)	19	19
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.