Information Collection

(SBA)– Office of Field Operations (OFO) Customer Experience Data

IC 241150 under ICR 202003-3245-003 · OMB 3245-0404.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3245-0404 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
3245-0404 OFO CX OMB Data Evaluation Information Collection Request Focus Group 4-7-2020.pdf www.sba.gov	Other-Data Evaluation
3245-0404 OFO CX APP A 8(a) Customers Focus Group Discussion Guide_Appendix A 4-7-2020.docx www.sba.gov	Other-APP A Discussion Guide
3245-0404 OFO APP C CX Customer Notification Email Text_Appendix C_4-7-2020.docx www.sba.gov	Other-APP C Notification Email
3245-0404 OFO APP B CX Lending Customers Focus Group Discussion Guide Appendix B 4-7-2020.docx www.sba.gov	Other-APP B Lending Customer Focus G

IC Title:

(SBA)â Office of Field Operations (OFO) Customer Experience Data

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Data Evaluation	3245-0404 OFO CX OMB Data Evaluation Information Collection Request Focus Group 4-7-2020.pdf	www.sba.gov	Yes	Yes	Paper Only
Other-APP A Discussion Guide	3245-0404 OFO CX APP A 8(a) Customers Focus Group Discussion Guide_Appendix A 4-7-2020.docx	www.sba.gov	Yes	Yes	Paper Only
Other-APP C Notification Email	3245-0404 OFO APP C CX Customer Notification Email Text_Appendix C_4-7-2020.docx	www.sba.gov	Yes	Yes	Paper Only
Other-APP B Lending Customer Focus Group	3245-0404 OFO APP B CX Lending Customers Focus Group Discussion Guide Appendix B 4-7-2020.docx	www.sba.gov	Yes	Yes	Paper Only

Line of Business: Economic Development

Subfunction: Business and Industry Development

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 16

Number of Respondents for Small Entity: 0

Affected Public: Private Sector

Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	16	16
Annual IC Time Burden (Hours)	19	19
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.