Information Collection

MySBA Certifications Contact Center Customer Experience Survey

IC 275383 under ICR 202410-3245-001 · OMB 3245-0404.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
MySBA Certifications Contact Center Customer Experience Survey MySBA Certifications Contact Center Customer Experience Survey	Form
GCBD Contact Center Survey.docx	Other-Survey
MySBA Certifications Contact Center Customer Experience ICR Template_A11 Section 280 Clearance (3245-0404) Certification Contact Center.docx	Form
ICR Template_A11 Section 280 Clearance (3245-0404) Certification Contact Center.docx CR Template A11 Section 28 MySBA Certifications Contact Center Customer Experience Survey	IC Document

IC Title:

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form					Yes	Yes	Fillable Fileable
Other-Survey					Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Business and Industry Development

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 14,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	14,000	14,000
Annual IC Time Burden (Hours)	1,167	1,167
Annual IC Cost Burden (Dollars)	28,280	28,280

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
CR Template A11 Section 28 MySBA Certifications Contact Center Customer Experience Survey		05/22/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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