Generic Clearance for SBA Customer Experience Data Collections

ICR 202201-3245-001

OMB: 3245-0404

Federal Form Document

ICR Details
3245-0404 202201-3245-001
Received in OIRA 202101-3245-010
Generic Clearance for SBA Customer Experience Data Collections
Revision of a currently approved collection   No
Regular 01/10/2022
  Requested Previously Approved
36 Months From Approved 03/31/2024
501,550 501,550
251,125 251,125
11,584,396 11,584,396

The U.S. Small Business Administration will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.


Not associated with rulemaking

  85 FR 55734 09/09/2020
86 FR 7164 01/26/2021

IC Title Form No. Form Name
Generic Clearance for Improving Customer Experience

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 501,550 501,550 0 0 0 0
Annual Time Burden (Hours) 251,125 251,125 0 0 0 0
Annual Cost Burden (Dollars) 11,584,396 11,584,396 0 0 0 0

Yes Part B of Supporting Statement
Amber Chaudhry 202 205-0085 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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