Information Collection

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

IC 240341 under ICR 202003-0960-001 · OMB 0960-0818.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0818 can be found here:

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Information Collection (IC) Details

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IC Title:	Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation: 5 CFR 1320.5

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 5,955,560	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	5,955,560	5,955,560
Annual IC Time Burden (Hours)	1,142,192	1,142,192
Annual IC Cost Burden (Dollars)	0	0

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Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.