Information Collection

Online Services Customer Satisfaction Survey

IC 243765 under ICR 202003-0960-001 · OMB 0960-0818.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0818 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Online Services Customer Satisfaction Survey Forsee questions.pdf	Other-Survey
Decription of Online Services Customer Satisfaction Survey.docx Decription of Online Services Customer Satisfaction Survey	IC Document

IC Title:

Online Services Customer Satisfaction Survey

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			Online Services Customer Satisfaction Survey Forsee questions.pdf		Yes	Yes	Fillable Fileable Signable

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 345,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	345,000	345,000
Annual IC Time Burden (Hours)	57,500	57,500
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Decription of Online Services Customer Satisfaction Survey	Decription of Online Services Customer Satisfaction Survey.docx	09/24/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.