Instrument 14: Second round telephone interview protocol for non-tribal HPOG grantee staff and partners
OPRE Evaluation - National and Tribal Evaluation of the 2nd Generation of the Health Profession Opportunity Grants [descriptive evaluation, impact evaluation, cost-benefit analysis study, pilot study]
Instrument 14_HPOG 2.0 Second Round Telephone Interview Guide_071219
Instrument 14: Second round telephone interview protocol for non-tribal HPOG grantee staff and partners
OMB: 0970-0462
S
upporting
Statement for OMB Clearance Request
Instrument 14: HPOG 2.0 National Evaluation Second-Round Telephone Interviews with Management, Staff, Partners, and Stakeholders
National and Tribal Evaluation of the 2nd Generation of the Health Profession Opportunity Grants (HPOG)
0970-0462
April 2019
Revised July 2019
Submitted by:
Office of Planning,
Research & Evaluation
Administration for Children & Families
U.S. Department of
Health
and Human Services
Federal Project Officers:
Nicole Constance, Hilary Bruck, and
Amelia Popham
Instructions for Interviewers/HPOG Site Teams 2
1. Staff Positions and Roles 5
2. Relationships with Organizations 8
6. Healthcare Occupational Training 21
7. Other Skills Development Activities 24
A. Case Management/Counseling, Academic Supports and Employment Assistance 29
B. Personal/Logistical Supports, Training-Related Costs and Tuition/Fees Assistance 38
C. Work-Based Learning Opportunities and Employment Assistance 44
Instructions for Interviewers/HPOG Site Teams
Thank you for your help last year collecting information for the First-Round Telephone Interviews. To fill in gaps in the PAGES data, EDIPs, and other data sources, we would now like your help conducting a second round of telephone interviews with management, staff, partners, and other stakeholders. The Second-Round Telephone Interviews will cover the following topics:
Documentation of notable implementation and performance successes and challenges (e.g., what has worked well, what has not, what has changed) based on programs’ experiences and results to date.
Review and update HPOG partners and systems and documentation of changes from the start of the grant.
Information on how grantees spend their grant funds (in more detail than provided in expenditure reports sent to ACF).
We expect that each telephone interview will take approximately 75 minutes to complete depending on the module in the interview protocol and role of key respondents involved in the HPOG program.
The deadline to complete all telephone interviews with management, staff, partners and stakeholders is [Insert Date]. Please follow the eight steps below to ensure all data collection materials are completed for the HPOG 2.0 Implementation Study.
Before the telephone interviews:
Review the “Screening Interview to Identify Respondents for the HPOG 2.0 National Evaluation First-Round Telephone Interviews” and update it for the second round. During this meeting with HPOG management and staff, review HPOG program staff, key partners, and stakeholders interviewed during the first round and determine whether the respondents are still appropriate for selected modules (e.g., Program Administration, Academic Support, etc.) in the interview protocol. If needed, identify any new respondents for the second round. For example, if the HPOG program now partners with additional organizations or colleges (e.g., community colleges, non-profits, etc.) to provide healthcare training, it is important to include these representatives during the telephone interviews as well.
Schedule telephone interviews with respondents. Once you have identified the appropriate respondents, contact them to schedule the interviews or work with HPOG program management and staff to help schedule the telephone interviews.
Pre-fill interview protocol questions and responses in advance with information from the First-Round Telephone Interviews and/or information collected from PAGES and the site monitoring calls. The junior site team member should pre-fill the interview protocol as well as the online data collection form to help prepare for the telephone interview.
Familiarize yourself with the skip patterns in each module of the interview protocol. Some interview questions can be skipped based on how the respondent answers a particular question.
During the telephone interview:
Use the online data collection form to document all responses during the telephone interview. The junior site team member will record all responses in the online data collection form during the interview. This is an internal form. DO NOT share the link with the respondent. The lead site team member will record only closed-ended responses in this document. Please record all changes to any pre-filled responses that management, staff, partners or stakeholders identify as incorrect.
Share screens to reduce burden. Arrange a WebEx meeting to share your screen with respondents. Doing so will allow the Program Director and/or relevant staff, partners, and stakeholders to view each question and the responses in the table during the telephone interview.
After the telephone interview:
Review all responses to ensure data are complete and accurate. The lead interviewer will review all closed and open-ended responses to ensure data are complete before submission in the online data collection form. Open-ended response fields should be cleaned up for cross-site coding: 1) Ensure text is clear enough that non-site team members can understand; 2) Use only staff titles or job descriptions (not the names of respondents); 3) Do not use acronyms or jargon; and 4) Use quotation marks for direct quotes.
Thank the respondents. Do not forget to thank your respondents for completing these interviews and providing important information for the study.
Study Overview and Consent
Health Profession Opportunity Grants (HPOG) 2.0 Implementation Study
Study Overview and Consent
As you may know, all HPOG programs are participating in a national evaluation of the Health Profession Opportunity Grants. The second round of grants were awarded in 2015 (referred to as HPOG 2.0) and are sponsored by the Administration for Children and Families (ACF) within the U.S. Department of Health and Human Services (DHHS). The evaluation is being conducted by Abt Associates, the Urban Institute, MEF Associates, and Insight Policy Research, Inc. It is studying all non-tribal HPOG-funded education and training programs across the country and examining how they help low-income individuals, including Temporary Assistance for Needy Families (TANF) recipients, secure well-paying healthcare jobs.
If you participated during the First-Round Telephone Interviews, we appreciate your help again in collecting important information for the study. We are now conducting Second-Round Telephone Interviews to document notable implementation and performance successes and challenges, review HPOG partners and systems, and document how programs spend their grant funds. The interview should take approximately 75 minutes to complete. With help from local HPOG program staff, we have identified you as the most appropriate respondent for one or more topic areas.
Your answers will be kept private. Information you provide will not be shared with other staff at your program or organization. Only the evaluation team will have access to the information you provide through this interview. Names will not be listed in any reports published and comments will not be attributed to specific respondents. Instead, your information will be combined with information from respondents at other grantees and their partners. However, because of the relatively small number of organizations participating in the study, there is a possibility that a response could be correctly attributed to a particular grantee. Your responses to these questions are completely voluntary. We hope you will choose to complete all of the questions in the interview, but you may choose to skip any question you do not feel comfortable answering.
If you have any questions or concerns about participating in the interview, please let me know. Your verbal decision to participate in the interview will be considered as your consent. Do I have your verbal permission to participate in this interview?
☐ Yes
☐ No
The Paperwork Reduction Act Burden Statement: An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The OMB control number for this collection is 0970-0462 and it expires XX/XX/XXXX. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to Gretchen Locke at [email protected]; Attn: OMB-PRA (0970-0462).
Before we get started, do you have any questions? To begin, could you/each person on the phone please introduce herself or himself?
1.1. What is your current role (e.g., title or position) as part of the HPOG program? Interviewer/HPOG Site Team Instructions: As you know, respondents are likely to have multiple titles/positions that extend well beyond those listed in the table. Please select the most relevant title below as best as possible. If a title/role does not fit into any of the ones listed, please include it in the “Other” category below. Select all that apply.
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Go to question 1.2
1.2. How long have you been working in this role as part of the HPOG program? Programming Instructions: Auto-calculate the number of years and months |
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Respondent 1
Respondent 2
Respondent 3
Number of years and months
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Respondent 4
Respondent 5
Respondent 6
Number of years and months
Go to question 1.3
1.3. How long have you been working at [name of grantee/partner institution]? Programming Instructions: Auto-calculate the number of years and months |
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Respondent 1
Respondent 2
Respondent 3
Number of years and months
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Respondent 4
Respondent 5
Respondent 6
Number of years and months
Go to question 2.0a
2.0a. Based on information collected during the First-Round Telephone Interviews in the summer of 2017 and PAGES, we have compiled a list of organizations that are currently involved with your HPOG program. Do you have any changes or updates to the organizations listed in the table? Is each organization still currently involved with your HPOG program?
Interviewer/HPOG Site Team Instructions: Pre-fill Column A using information from PAGES and add any additional partners you are aware of from the First-Round Telephone Interviews or site monitoring calls. Select one answer for each row and update information in the online data collection form. If the organization is no longer involved with the HPOG program, select “No” in Column B and do not select a response in Column C.
Data Source(s): First-Round Telephone Interviews, Question 2.2, Site Monitoring Calls, and PAGES
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C |
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Organization |
Continues to be Involved with the HPOG Program Today |
If the organization continues to be involved with your program – How would you characterize the nature of your relationship with each organization? |
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No |
Don’t know |
Formal Relationship (e.g., formal memorandum of understanding (MOU) or contract) |
Informal Collaboration |
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Go to question 2.0b
2.0b. What is each organization’s current role within your HPOG program?
Interviewer/HPOG Site Team Instructions: Select all that apply and update information in the online data collection form.
Programming Instructions: Auto-populate using organizations from question 2.0a above. Only include organizations that are currently involved with HPOG i.e. Q2.0a, column B, “No” is unchecked.
Data Source(s): First-Round Telephone Interviews, Question 2.2, Site Monitoring Calls, and PAGES |
Organization |
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F |
G |
H |
I |
J |
K |
Planning and design of HPOG grant activities |
Referral of applicants for services |
Marketing and Outreach |
Curriculum Development |
Healthcare Occupational Training |
Basic
and |
Academic Support |
Personal/ Logistical Support |
Employment Assistance Support |
Work-Based Learning Opportunities |
Direct Financial Support |
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a. [Organization Name] |
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Key Examples:
A Planning and design of HPOG grant activities (e.g., grant writing, letter of commitment, member of advisory/steering committee)
B Referral of applicants for services provided (e.g., formal referral arrangement, initial screening of applicants, referral of current employees)
C Marketing and outreach (e.g., printed materials available on-site, information available on partner’s website, mentions during presentations to
stakeholders, mentions during orientation for organization’s services, mentions during assessment and counseling session)
D Curriculum development (e.g., offering examples of relevant curricula, providing feedback on draft curricula, writing modules for curriculum for different parts of the
program)
E Healthcare occupational training (e.g., operation of training program, provision of faculty/instructors, provision of training space, provision of
equipment, provision of learning technologies, provision of work-based learning opportunities—e.g., internships, clinicals)
F Basic and other skills development activities (e.g., Adult basic education, Adult secondary education (GED, HiSET, TASC), English language acquisition, College
developmental education, Introduction to Healthcare Career Workshop, Work Readiness, College Readiness, Digital Literacy, CPR Training, Mandatory work readiness
with peer support)
G Academic support (e.g., case management, academic advising, tutoring, mentoring, peer support, post eligibility assessments training related costs assistance (other
than tuition), laptop for blended learning, internet access for blended learning)
H Personal/Logistical support (e.g., emergency, non-emergency food, child/dependent care, transportation, housing support/assistance)
I Employment Assistance Support (e.g., job development activities (including job readiness workshops, job search skills training, individual job search assistance, job
coach navigator, group job search support, post-placement and retention support), job placement activities (including obtaining and screening job listings for HPOG
participants, screening HPOG participants for suitability for a position, scheduling interviews for a job candidate, and providing interview space), and job retention
services (including counseling for specific job-related issues, incumbent worker career advancement counseling, and job-specific workplace behavior counseling))
J Work-based Learning Opportunities (e.g., work experience, job shadowing opportunities, registered apprenticeships, unpaid internships or externships, or on-the-
Job training)
K Direct Financial Support to the program (e.g., grants, loans, work-study funds, etc.)
Go to question 2.1
2.1. Since your HPOG program received the HPOG grant, has the relationship (e.g., roles and/or responsibilities within the HPOG program) with each of your currently involved partners expanded, diminished, or remained unchanged? Interviewer/HPOG Site Team Instructions: Review the organizations currently involved with the HPOG program, then select only one answer for each row in Columns B through D for all current organizations. If the relationship has “expanded” or “diminished,” please briefly describe how the relationship changed in Column E.
Programming Instructions: Auto-populate using organizations from question 2.0a above.
Data Source(s): First-Round Telephone Interviews, Question 2.2, Site Monitoring Calls, and PAGES
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Organization |
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If the relationship “expanded” or “diminished,” please briefly describe how the relationship changed. |
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Go to question 2.2
2.2. Since your HPOG program received the HPOG grant, are there specific aspects of your partnership arrangements that you believe have supported or facilitated the implementation of your HPOG program? Interviewer/HPOG Site Team Instructions: Select all that apply
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☐ Frequent meetings (e.g., between partners and the HPOG program)
☐ Clearly defined roles/expectations
☐ Open communication
☐ Shared goals
☐ Favorable economic conditions
☐ Resources in partner organizations (e.g., budget, staff, equipment, space)
☐ Leadership/staff retention in partner organizations
☐ Existing networks at partner organizations
☐ Other (please specify:)
☐ None/Not applicable
Go to question 2.3
2.3. Since the start of your HPOG grant, are there specific aspects of your partnership arrangements that you believe have hindered the implementation of your HPOG program? Interviewer/HPOG Site Team Instructions: Select all that apply
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☐ Infrequent meetings (e.g., between partners and the HPOG program)
☐ Undefined roles/expectations
☐ Lack of communication
☐ Too many partners involved
☐ Poor coordination/management
☐ Lack of shared goals
☐ Unfavorable economic conditions
☐ Lack of resources in partner organizations (e.g., budget, staff, equipment, space)
☐ Leadership/staff turnover in partner organizations
☐ Other (please specify:)
☐ None/Not applicable
Go to question 3.1
3.1 Please describe the overall health of the local economy. Have there been any notable changes (increase or decrease) in the number of job openings (both healthcare and non-healthcare jobs) in general over the course of the grant period? If yes, please explain. Interviewer/HPOG Site Team Instructions: Please ask the respondent(s) to describe both the overall health of the local economy and notable changes in job openings and use the following probes:
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Go to question 3.2a
3.2a Since your HPOG program received the HPOG grant, have any changes in the local economy (positive or negative) affected your program’s ability to recruit and retain HPOG participants? If yes, please explain. Interviewer/HPOG Site Team Instructions: Please select “Not applicable” if local conditions have not affected recruitment or retention. Use the following probe:
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Go to question 3.2b
3.2b Since your HPOG program received the HPOG grant, have any changes in the local economy (positive or negative) affected your program’s ability to recruit and retain TANF participants? If yes, please explain. Interviewer/HPOG Site Team Instructions: Please select “Not applicable” if local conditions have not affected recruitment or retention of TANF recipients. |
☐ Not applicable
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Go to question 3.3
3.3 Have any changes in the local economy (positive or negative) affected your program’s ability to place participants in employment? If yes, please explain. Interviewer/HPOG Site Team Instructions: Select “Not applicable” if local conditions have not affected job placement. Use the following probes:
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Go to question 4.1
Now I’d like to ask about how you spend your grant funds.
4.1. Approximately what percentage of HPOG funds are used for each of the following activities: program administrative costs (e.g., staff salaries, overhead expenses, etc.), program activities (e.g., outreach materials), training courses and support services (e.g., direct provision of support services, contracted support services, etc.)? Interviewer/HPOG Site Team Instructions: As part of the screening interview, please advise the respondent(s) to have information about HPOG costs to prepare for the interview. Please note that “direct” provision of services can include expenditures or cash payments beyond salaries. Select one answer for each row. All responses must add up to 100 percent.
Programming Instructions: Program all responses in Column B to add up to 100 percent
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B |
Program Expenses |
% of HPOG Funding |
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[numeric field, range 0-100%] |
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[numeric field, range 0-100%] |
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100% |
Key Examples:
d Basic and other skills development activities (e.g., Adult basic education, Adult secondary education (GED, HiSET, TASC), English language acquisition, College developmental education, Introduction to Healthcare Career Workshop, Work Readiness, College Readiness, Digital Literacy, CPR Training, Mandatory work readiness with peer support)
e Healthcare occupational training (e.g., operation of training program, provision of faculty/instructors, provision of training space, provision of equipment, provision of learning technologies, provision of work-based learning opportunities—e.g., internships, clinicals)
Go to question 5.1a
Now let’s discuss the type of educational, healthcare training, and work-based learning opportunities available to prepare participants for jobs in the healthcare field.
5.1a. According to information collected during the First-Round Telephone Interviews and PAGES (and focus area site visit if site participated), your HPOG program uses the following strategies to accommodate individuals with low basic skills: [Summarize information from column A in the table below]. Have there been any updates or changes since the summer of 2017 to the basic skills training services you offer HPOG participants? Interviewer/HPOG Site Team Instructions: Pre-fill Columns A and B using responses from the First-Round Telephone Interviews or focus area site visit if available. Pre- fill Column C using current information from PAGES. Then use Column D to collect information about changes during the second-round interviews. Select all that apply.
Data Source(s): First-Round Telephone Interviews, Question 5.3b and PAGES |
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If any changes occurred between years 2 and 3, go to question 5.1b Otherwise skip to question 5.2
Go to question 5.2
Go to question 5.3a
Go to question 5.3b
Go to question 5.3c
Go to question 5.4
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Go to question 6.1a
6.1a. Based on information collected during the First-Round Telephone Interviews and PAGES, the following healthcare occupational trainings were purposely designed (or redesigned/compressed) for accelerated completion: [Summarize from column B in table below]. By accelerated, we mean courses where instruction and/or curricula were reorganized in ways that allow students to complete them more quickly than in a traditional format. This may mean students move through the content in fewer hours of instruction or it may mean that students attend class for more hours per week or both. Have there been any updates or changes since the summer of 2017?
Interviewer/HPOG Site Team Instructions: Select which courses are accelerated in Column A using information collected during the First-Round Telephone Interviews. Pre-fill Column B using information from PAGES. Then update information collected from the interview in Column C. Select one answer for each row.
Data Source(s): First-Round Telephone Interviews, Question 5.7 (accelerated courses in year 2) and PAGES (accelerated courses in year 5) |
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If any changes occurred between years 2 and 3, go to question 6.1b
Otherwise skip to question 6.2
6.1b. Please explain why these changes were implemented. Interviewer/HPOG Site Team Instructions: Probe on the following:
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Go to question 6.2
6.2. Overall, what challenges has your HPOG program experienced in the provision of healthcare occupational training? Interviewer/HPOG Site Team Instructions: Check “No challenges reported” if respondent does not report any challenges. If challenges are reported, use the following probes:
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☐ No challenges reported
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Go to question 6.3
6.3. Which of the following roles do your HPOG program and your partners currently perform to provide HPOG participants with healthcare occupational training opportunities?
Interviewer/HPOG Site Team Instructions: Pre-fill Column A with organizations that provide healthcare occupational training from the responses you pre-filled to Question 2.0b (Column E). Select all that apply for each row.
Programming Instructions: Auto-populate using organizations that provide healthcare occupational training from question 2.0b |
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H |
Organization |
Provides Faculty or Instructors |
Provides Training Space |
Provides Training Equipment (e.g., labs, computers, etc.) |
Provides Learning Technologies (e.g., learning management system, online tutoring software, online discussion board, wikis, course blogs) |
Provides Work-Based Learning Opportunities (e.g., clinicals, internships, on the job training) |
Other (Please Specify: [Click here to enter text.]) |
Organization Does Not Provide Healthcare Occupational Training Activities |
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Go to question 7.1a
7.1a. Based on information collected during the First-Round Telephone Interviews and PAGES (and focus area site visit if site participated), your HPOG program offers the following other skills development training, activities, or workshops: [Summarize from column A in the table below]. Has anything changed since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Columns A and B using Information collected during the First-Round Telephone Interviews. Pre-fill Column C using information from PAGES. Then update information collected from the interview in Column D. Select all that apply.
Data Source(s): First-Round Telephone Interviews, Question 5.17a (Column A), focus area site visits (if applicable; Column B), and PAGES (Column C) |
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Key Definitions: Other Skills Development services include-- A Introduction to Healthcare Careers: A workshop that provides information in a group setting about a variety of healthcare careers, including necessary educational and other requirements, day-to-day work activities, and career pathways. B Work Readiness: A course or workshop that focuses on world-of-work awareness and addresses the interpersonal and intrapersonal skills (or “soft skills”) individuals need to be successful in the workplace. C College Readiness: A course or workshop that educates participants about college and being a student, including study skills; stress, financial, and time management skills; working in teams; selecting and meeting prerequisites; and the responsibilities and expectations of college students. This is distinct from developmental education (e.g., math or reading skills) and tutoring in a specific subject. D Digital Literacy: A course or workshop that educates participants on the use of digital technology, communication tools or networks to locate, evaluate, use and create information; the ability to understand and use information in multiple formats from a wide range of sources when it is presented via computers; how to read and interpret media; how to reproduce data and images through digital manipulation; and how to evaluate and apply new knowledge gained from digital environments. E CPR Training: Course of instruction in cardiac pulmonary resuscitation (CPR) that follows a nationally recognized program such as those of the American Heart Association or Red Cross and those approved by the Occupational Safety and Health Administration (OSHA) or state license boards for medical professionals.
If any changes occurred between years 2 and 3, go to question 7.1b Otherwise skip to question 7.1c
Go to question 7.1c |
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7.1c. Based on information collected during the First-Round Telephone Interviews, we noted below which other skills development services were mandatory or voluntary for HPOG participants (Column B). Has anything changed since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill using information from the First-Round Telephone Interviews in column B. Then document any changes in Column C. If no changes occurred, select the same responses from Column B into Column C. Select one answer for each row (per column).
Data Source(s): First-Round Telephone Interviews, Question 5.17b
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Other Skills Development Services |
Year 2, First-Round Telephone Interviews |
Year 5, Second-Round Telephone Interviews |
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Mandatory for HPOG Participants |
Voluntary for HPOG Participants |
Mandatory for HPOG Participants |
Voluntary for HPOG Participants |
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If any changes occurred between years 2 and 3, go to question 7.1d
Otherwise skip to question 7.2
7.1d. Please explain why these changes were implemented. Interviewer/HPOG Site Team Instructions: Probe on the following:
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Go to question 7.2
7.2. How do the other skills development services that you described this current year (year 5) help to improve participants’ skills? |
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Go to question 7.3a
Go to question 7.3b
Go to question 7.3c
Go to question 7.4 |
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7.4. What challenges has your HPOG program experienced in providing other skills development services? Interviewer/HPOG Site Team Instructions: Check “No challenges reported” if respondent does not report any challenges. Otherwise, use the following probes:
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☐ No challenges reported
Go to question 8.1a
Now I would like to discuss the type of supports—including case management/counseling, academic, personal/logistical, work-based learning and employment assistance services—you and your partners offer and in what ways you believe they help participants complete training and obtain employment in the healthcare field.
8.1a. Based on information collected during the First-Round Telephone Interviews, the following case management/counseling, academic advising, and employment assistance services are provided by staff in your HPOG program: [Summarize from column B in table below]. Have there been any updates or changes since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Column B and C using information collected from the First-Round Telephone Interviews. If any services were provided by partners or community service agencies during the first-round telephone interviews, also ask question 5.1b. Select all that apply for each row in column D (if applicable). If no changes occurred, select the same responses from Column B and C into Column D and E.
Data Sources(s): First-Round Telephone Interviews, Question 6.5 |
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Case Management/Counseling, Academic Advising and Employment Assistance |
Services Provided by the HPOG Program [Year 2, First-Round Telephone Interview] |
Not Offered [Year 2] |
Services Provided by the HPOG Program [Year 5, Second Round Telephone Interview] |
Not Offered [Year 5] |
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Case Manager |
Academic/ Career Advisor |
Job Developer |
Other HPOG staff |
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Job Developer |
Other HPOG staff |
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Key Definitions:
f. Job Search Assistance: Provision of assistance, one-on-one or in a group, in job search including information on labor markets, occupational information, and job search
techniques (resumes, interviews, applications, and follow-up letters). Resulting job search is self-directed by participants. This assistance does not include job
placement assistance.
g. Job Placement Assistance: Referral of individuals to jobs matching their abilities and interests. Staff may interview and assess/test participants for the purpose of
achieving suitable job placements where there is a good match between management needs and employee qualifications. This is separate from job search assistance
that results in self-directed job search.
h. Job Retention Services: Various practices that help a person maintain employment or change jobs without a period of unemployment. The services in this category
must take place while the participant is employed and differ from services that focus on work readiness training prior to finding employment. Examples of job
retention services include counseling for specific job-related issues, incumbent worker career advancement counseling, and job-specific workplace behavior
counseling.
If any services in Column A were offered by HPOG partners or community services agencies/other programs, go to question 8.1b
Otherwise skip to question 8.2
8.1b. Based on information collected during the First-Round Telephone Interviews, the following case management/counseling, academic advising and employment assistance services are provided by partners (at a cost to the HPOG program or not) or community service agencies/other programs: [Summarize information from columns B and D in the table below]. By partners we mean organizations that are involved with or have supported your HPOG program. Have there been any changes in whether services were provided by partners at a cost or not since the summer of 2017? Have there been any changes in whether services were provided by community services agencies or other programs? Interviewer/HPOG Site Team Instructions: Pre-fill Column B and D (year 2) using information collected from the First-Round Telephone Interviews. Select all that apply for each row. If no changes occurred in services provided by HPOG partners, select the same responses from Column B into Column C. If no changes occurred in services provided by community service agencies/other programs, select the same responses from Column D into Column E.
Data Sources(s): First-Round Telephone Interviews (Year 2), Question 6.5 |
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Case Management and Counseling Services |
Services provided by HPOG partners [Year 2] |
Services provided by HPOG partners [Year 5] |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
Not Offered [Year 5] |
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At no cost to the HPOG program |
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At no cost to the HPOG program |
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Go to question 8.2 |
8.2. Based on information collected during the First-Round Telephone Interviews, the following academic and career advising services are routinely offered by the HPOG program, partners, or community service agencies/other programs: [Summarize information from columns B, D and F in the table below]. Have there been any changes in whether services were provided by the HPOG program, partners (at a cost or not), or community service agencies/other programs since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Columns B, D, and F using information collected from the First-Round Telephone Interviews (Year 2). Select all that apply for each row. If no changes occurred in services provided by the HPOG program, HPOG partners, or community service agencies/other programs, select the same responses from year 2 into year 5.
Data Sources(s): First-Round Telephone Interviews (Year 2), Question 6.6
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Academic and Career Advising Services |
Services provided by the HPOG program |
Services provided by HPOG partners |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
Not Offered [Year 5] |
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[Year 5] |
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[Year 5] |
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[Year 5] |
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Go to question 8.3 |
8.3. The following mentoring and/or peer support services are offered by the HPOG program, partners, or community service agencies/other programs: [Summarize information from columns B, D and F in the table below]. Have there been any changes in whether services were provided by the HPOG program, partners (at a cost or not), or community service agencies/other programs since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Columns B, D, and F using information collected from the First-Round Telephone Interviews. Select all that apply for each row. If no changes occurred in services provided by the HPOG program, HPOG partners, or community service agencies/other programs, select the same responses from year 2 into year 5.
Data Source(s): First-Round Telephone Interviews (Year 2), Question 6.7 Key Definitions:
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Academic Support Services |
Services provided by the HPOG program |
Services provided by HPOG partners |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
Not Offered [Year 5] |
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[Year 5] |
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[Year 5] |
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[Year 5] |
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At no cost to the HPOG program |
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At no cost to the HPOG program |
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Go to question 8.4
Go to question 8.5a
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8.5a. Among all the case management/counseling, academic advising, and employment assistance services available, which supports do you think have been more effective in helping participants to complete training? Please explain. |
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Go to question 8.5b
8.5b. Do you use different case management/counseling, academic advising, and employment assistance services for different kinds of participants If so, which supports do you think are more effective for different types of participants? Please explain. Interviewer/HPOG Site Team Instructions: Refer to the grantee’s EDIP to review specific target groups (e.g., low-income individuals, women, homeless individuals, etc.)? |
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Go to question 8.5c
8.5c. Which supports do you think are more effective for TANF recipients? Please explain. |
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Go to question 8.6
8.6. What challenges has your HPOG program experienced in the provision of case management/counseling, academic advising, and employment assistance services?
Interviewer/HPOG Site Team Instructions: Check “No challenges reported” if the respondent doesn’t report any challenges. If so, use the following probes:
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☐ No challenges reported
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Go to question 8.7
8.7. According to our information collected during the First-Round Telephone Interviews, the following personal/logistical supports are offered by the HPOG program, partners, or other programs or community service agencies: [Summarize information from columns B, D and F in the table below]. Have there been any changes in whether services were provided by the HPOG program, partners (at a cost or not), or community service agencies/other programs since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Columns B, D, and F using information collected from the First-Round Telephone Interviews. Select all that apply for each row. If no changes occurred in services provided by the HPOG program, HPOG partners, or community service agencies/other programs, select the same responses from year 2 into year 5.
Data Source(s): First-Round Telephone Interviews (Year 2), Question 6.8 |
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I |
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Personal/Logistical Supports |
Services provided by the HPOG program |
Services provided by HPOG partners |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
Not Offered [Year 5] |
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[Year 5] |
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[Year 5] |
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[Year 5] |
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Go to question 8.8
8.8. The following training-related costs and tuition/fees assistance are offered by the HPOG program, partners, or other programs or community service agencies: [Summarize information from columns B, D and F in the table below]. Have there been any changes in whether services were provided by the HPOG program, partners, or community service agencies/other programs since the summer of 2017?
Interviewer/HPOG Site Team Instructions: Pre-fill Columns B, D, and F using information collected from the First-Round Telephone Interviews. Select all that apply for each row. If no changes occurred in services provided by the HPOG program, HPOG partners, or community service agencies/other programs, select the same responses from year 2 into year 5.
Data Sources(s): First-Round Telephone Interviews (Year 2), Question 6.9 |
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Training-Related Costs and Tuition/Fees Assistance |
Services provided by the HPOG program |
Services provided by HPOG partners |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
Not Offered [Year 5] |
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[Year 5] |
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[Year 5] |
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[Year 5] |
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Go to question 8.9a
Go to question 8.9b
Go to question 8.9c
Go to question 8.10
☐ No challenges reported
Go to question 8.11a
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8.11. Interviewer/HPOG Site Team Instructions: Pre-fill using information from PAGES. Only ask this question if the category checked is “none” or ”1-10 percent.” Data Source: PAGES Based on information in PAGES, approximately [interviewer read range from categories below] XX percentage of your enrolled and active/open students have participated in work-based learning opportunities (e.g., on-the-job training, work experience, job shadowing, unpaid internship or externship). |
Interviewer/HPOG Site Team Instructions: Check the appropriate response category below.
☐ None ☐ 1- 10 percent ☐ 11-30 percent ☐ 31-50 percent ☐ More than 50 percent
Please explain why students do not participate in work-based learning opportunities. [If 10 percent or fewer is pre-filled in question 8.11a, ask the following question instead: Please explain why a small percentage of students are currently participating in work-based learning opportunities.] |
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8.12. Based on information collected during the First-Round Telephone Interviews, the following job search and placement assistance services are offered by the HPOG program, partners, or other programs or community service agencies: [Summarize information from columns B, D and F in the table below]. Have there been any changes in whether services were provided by the HPOG program, partners (at a cost or not), or community service agencies/other programs since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Columns B, D, and F using information collected from the First-Round Telephone Interviews. Select all that apply for each row. If no changes occurred in services provided by the HPOG program, HPOG partners, or community service agencies/other programs, select the same responses from year 2 into year 5.
Data Sources(s): First-Round Telephone Interviews (Year 2), Question 6.11a
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F |
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H |
I |
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Job Search and Placement Assistance |
Services provided by the HPOG program |
Services provided by HPOG partners |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
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[Year 5] |
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[Year 5] |
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Go to question 8.13
8.13. The following job retention (e.g., after job placement) services are provided by the HPOG program, partners, or other programs or community service agencies: [Summarize information from columns B, D and F in the table below]. Have there been any changes in whether services were provided by the HPOG program, partners, or community service agencies/other programs since the summer of 2017? Interviewer/HPOG Site Team Instructions: Pre-fill Columns B, D, and F using information collected from the First-Round Telephone Interviews. Select all that apply for each row. If no changes occurred in services provided by the HPOG program, HPOG partners, or community service agencies/other programs, select the same responses from year 2 into year 5.
Data Sources(s): First-Round Telephone Interviews (Year 2), Question 6.12a
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Job Retention |
Services provided by the HPOG program |
Services provided by HPOG partners |
Services provided by community service agencies/other programs |
Not Offered [Year 2] |
Not Offered [Year 5] |
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[Year 5] |
[Year 2] |
[Year 5] |
[Year 2] |
[Year 5] |
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☐ |
☐ |
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☐ |
☐ |
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Go to question 8.14a |
8.14a. What do you believe are the most effective job search and placement strategies for participants? Why?
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Go to question 8.14b
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Go to question 8.14c
Go to question 8.15a
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8.15a. What do you believe are the most effective job retention strategies?? Please explain
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Go to question 8.15b
8.15b. Do you use different job retention strategies for different kinds of participants? If so, which strategies do you think are more effective for different types of participants? |
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Go to question 8.15c
8.15c. What do you believe are the most effective job retention strategies for TANF recipients? Please explain
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Go to question 8.16
8.16. What have been the most important challenges to placing your participants into the jobs they have trained for? Interviewer/HPOG Site Team Instructions: Select “Not applicable” if the HPOG program has not experienced any challenges. Use the following probes:
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☐ Not applicable
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Go to question 9.1 (End of Interview)
9.1. Is there is anything else about the structure and operations of the HPOG program that was either not covered in this interview or that you would like to share? |
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Thank you for your assistance in completing this interview and providing important information for the study. We appreciate the information you’ve shared with us today. With your help, we will have better information about the practices of participating HPOG programs across the nation.
END OF INTERVIEW
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | Abt Single-Sided Body Template |
| Author | Porsha Cropper |
| File Modified | 0000-00-00 |
| File Created | 2021-01-13 |
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