Examination and Supervisory Survey

The Office of the Comptroller of the Currency (OCC), Office of the Ombudsman is conducting a survey to
evaluate the content and conduct of OCC examinations and supervision. Your institution’s input will help
measure OCC’s performance and progress in improving the supervisory experience and agency
communications. Your institution’s participation in this survey is essential for OCC to improve every
institution’s experience with future supervision and examination processes.
Participation in this survey is completely voluntary. Individual responses will be kept confidential. The survey is
estimated to take approximately 10-15 minutes of your time, but will vary depending on your response selections
and the extent of comments you provide. If there is a survey question that does not apply to your institution or
the examination just completed, you may skip the question.
For questions about the nature of the survey or to report concerns of a substantive nature about the survey, please
contact Mr. Larry Hattix, Senior Deputy Comptroller for Enterprise Governance and Ombudsman, OCC, at
[email protected] or by phone at (202) 649-5530.
For technical questions about the operability of the online survey, or to request a PDF version of the survey that
can be easily printed and shared with your team, please contact Mr. Cesar Villanueva, PCG, at
[email protected] or by phone at (650) 223-8234. Please submit all final responses and comments via the
web-based tool.
Thank you in advance for your participation!
PAPERWORK REDUCTION ACT STATEMENT FOR EXAMINATION QUESTIONNAIRE
No person is required to respond to an information collection unless it displays a currently valid OMB control
number. This information collection is approved under Office of Management and Budget (OMB) Control
Number 1557-0199. This information collection is voluntary. This information collection is needed to permit an
institution to provide feedback, directly to the Office of the Ombudsman, Office of the Comptroller of the
Currency (OCC Ombudsman), on the content and conduct of OCC examinations. OCC’s Ombudsman will use
the information received to evaluate the effectiveness of the examination process and agency communications.
OCC’s Ombudsman promotes OCC/banker communications and resolves problems and conflicts.
OCC expects to collect this information from approximately 1,357 institutions. Each respondent is estimated to
file 0.53 responses per year. The burden per response is expected to average approximately 10 minutes. The time
for completing the questionnaire will vary. A response may take a very short time if management has no
descriptive comments, and could take 30 minutes or more in those instances where management has substantial
descriptive comments. The burden for this collection is estimated at 119 burden hours per year.

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OMB Control #1557-0199
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Work (OCC’s Examination and Supervisory Process)
Please indicate the extent you agree or disagree with the following statements.
Completely Agree Somewhat Agree/
Disagree Completely
Agree
Somewhat Disagree
Disagree

1. The examination scope was appropriate for accurately assessing
your institution’s condition.

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+------+------------+-------------+----------+

2. The supervisory objectives provided a necessary focus on
business and compliance risks and an assessment of their significance.

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+------+------------+-------------+----------+

3. The supervisory objectives provided a necessary focus on
banking activities and compliance requirements that pose
the highest risk to your institution.

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+------+------------+-------------+----------+

4. The supervisory strategy resulted in appropriate development
of the examination, key risks, and focus areas.

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+------+------------+-------------+----------+

5. The examination placed appropriate reliance on the internal audit
function and internal risk management functions in the institution
to support effective supervision.

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6. The examination team’s requests for information before and
during the activities were justified by the examination scope.

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7. The examination team reviewed the information provided by your
institution before engaging in discussions with bank personnel.

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8. The examination team minimized the burden to the
degree possible on the institution, its officers and employees
when conducting the examination.

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+------+------------+-------------+----------+

This includes coordination and cross-reliance with other regulators.

9. The content of the correspondence between OCC and your
institution was consistent with the exit meetings, board meetings,
and other oral communications related to the exam conclusions.

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+------+------------+-------------+----------+

Correspondence refers to reports, letters, conclusion memos, etc.

10. The tone of the correspondence between OCC and your
institution was consistent with the exit meetings, board meetings,
and other oral communications related to the exam conclusions.

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+------+------------+-------------+----------+

Correspondence refers to reports, letters, conclusion memos, etc.

11. If the conclusions changed during the OCC’s review process,
were the changes orally communicated?

1. Yes

2. No

3. Not Applicable

Completely Agree Somewhat Agree/
Disagree Completely
Agree
Somewhat Disagree
Disagree

12. The correspondence between OCC and your institution
clearly communicated:
a) Supervisory findings
b) Significant issues
c) Corrective actions with timeframes.

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Correspondence refers to reports, letters, conclusion memos, etc.

13. OCC follows-up with your institution to ensure management
addresses identified problems requiring corrective action.

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+------+------------+-------------+----------+

People (OCC Staff and Examination Teams)
14. The examiner-in-charge was knowledgeable about the
supervisory process.

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15. Ongoing communication during the examination or throughout
the year by the examiner-in-charge with senior management
and the board or board committee(s) was appropriate.

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16. The examination team was knowledgeable about the
supervisory process.

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17. The examination team conducted their activities in a
professional manner.

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18. The examination team was open to the exchange of ideas and
findings with bank staff.

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19. The examination team provided useful feedback, observations,
and suggestions.

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20. The examination team presented well-supported
relevant conclusions regarding the institution’s condition.

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+----- -----+----------+-----------+----------+

21. During the past year, have you dealt with any of the following OCC staff?
a) Corporate staff (e.g., for corporate applications);
1. Yes (show Q22a)
b) Attorneys (e.g., for legal opinions);
1. Yes (show Q22b)
c) Accountants (e.g., for accounting opinions);
1. Yes (show Q22c)
d) Policy staff in OCC Headquarters (e.g., for clarification
of policy/guidance);
1. Yes (show Q22d)
e) Economists (e.g., for modeling questions);
1. Yes (show Q22e)
f) Lead experts (e.g., Subject Matter Experts for Credit,
Compliance, Capital markets)
1. Yes (show Q22f)
g) Other _____________________________.
1. Yes (show Q22g)
Completely Agree
Agree

2. No (hide Q22a)
2. No (hide Q22b)
2. No (hide Q22c)
2. No (hide Q22d)
2. No (hide Q22e)
2. No (hide Q22f)
2. No (hide Q22g)

Somewhat Agree/
Disagree Completely
Somewhat Disagree
Disagree

22a. During the past year, OCC corporate staff
(e.g., for corporate applications) have been responsive
to your institution’s requests for information or assistance.

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+------+------------+-------------+----------+

22b. During the past year, OCC attorneys (e.g., for legal opinions)
have been responsive to your institution’s requests for
information or assistance.

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+------+------------+-------------+----------+

22c. During the past year, OCC accountants (e.g., for accounting
opinions) have been responsive to your institution’s requests
for information or assistance.

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+------+------------+-------------+----------+

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22d. During the past year, OCC policy staff in Headquarters
(e.g., for clarification of policy/guidance) have been
responsive to your institution’s requests for information
or assistance.

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+------+------------+-------------+----------+

22e. During the past year, OCC Economists (e.g., for modeling
questions) have been responsive to your institution’s requests
for information or assistance.

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+------+------------+-------------+----------+

22f. During the past year, OCC lead experts (e.g., Subject Matter
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Experts for Credit, Compliance, Capital markets) have been
+------+------------+-------------+----------+
responsive to your institution’s requests for information or assistance.
22g. During the past year, OCC _____ (Other response will show)
have been responsive to your institution’s requests for
information or assistance.

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23. (Ask All) During the past year, OCC field staff has been responsive
to your institution’s requests for information or assistance.

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Products (Reports, Policies, and Regulations)
24a.Was the examination report delivered within 90 days
of the examination start date for a 1 or 2 composite rated bank
or within 120 days of the examination start date for all other banks?

1. Yes

2. No (show Q24b)

24b.Was your institution notified of the delay?

1. Yes

2. No

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Completely Agree Somewhat Agree/
Agree
Somewhat Disagree

Disagree Completely
Disagree

25. The commitments for required corrective actions were
determined in a fair and reasonable manner.

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26. OCC identifies matters requiring attention before they can cause
significant harm to your institution.

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27. OCC’s policy, guidance, and regulations target activities that
present the greatest risk to:
a) Safety and soundness
b) The payments system
c) The long-term viability of National Banks and Federal Savings
Associations

1

+------+------------+-------------+----------+

28. OCC’s policy, guidance, and regulations promote
competitiveness and permit industry innovation.

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29. OCC’s policy, guidance, and regulations eliminate unnecessary
regulatory requirements and minimize the burden of requirements
necessary for effective supervision.

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30. OCC allows the offering of new products and services if your
institution has the expertise and infrastructure to manage all of
the associated risks effectively.

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31. OCC enforces CRA and fair lending laws by focusing on your
institution’s performance.

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32. OCC assesses your institution’s BSA/AML programs to ensure
compliance with BSA/AML statutes and regulations.

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33. OCC provides adequate technical advice in support
of your institution’s community development activities.

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OMB Control #1557-0199
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Additional Comments
34. How useful do you find the following aspects of OCC’s supervision, including the examination that was just completed?

Communication between your bank and OCC
Feedback and answers received from the
examination team
Independent validation of operations
Knowledge/skills of the examination team
Length of the examination
Policy guidance on supervisory expectations
and emerging risks
Professionalism of the examination team
Risk-based approach
Regulatory issues
Small/large bank approach
Other (please explain below)

Very
Useful
○
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Somewhat
Useful
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Not Very
Useful
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Not at all
Useful
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Not
Applicable
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Please use the space below to explain other aspects of OCC’s supervision, including the examination just completed, that you
find useful or not useful.
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
35. Please indicate any areas where you think OCC examiners need greater knowledge to understand your institution’s lines of
business and their inherent risks.
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
36. Please address any areas where you think OCC’s fundamental supervision approach and/or methods of supervision need to
change or evolve to keep pace with the industry.
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________

Intent to Remain Under OCC Supervision
37. Has your institution considered switching charters during the past 12 months?
○ Yes, my institution currently plans to switch charters
○ Yes, my institution has considered switching charters but decided to remain in the system
○ No, my institution does not currently plan to switch charters

(Go to Q-38)
(Go to Q-39)
(Skip to End)

38. When does your institution plan to switch charters?
○ Immediately
○ Within the next 6 months
○ Between 6 months and 1 year from now
○ Over a year from now

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39. What are the main reasons your institution considered for switching charters?
Please choose all that apply.
□ Cost
□ Access to agency decision makers
□ Delays in getting decisions or answers
□ Rules and regulations
□ Supervisory policy and guidance
□ Examination process
□ Dissatisfaction with OCC
□ Other (please explain below)
Please use the space below to explain any other reasons your institution considered for switching charters.
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________

Thank you for your feedback. OCC values your opinions and will use your input to guide improvements in their
supervisory and examination experience.

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