ASMB SS #4 - Draft 2020 Communication Package (in English and Spanish)

WHAT HAPPENED WITH YOUR MORTGAGE OVER THE LAST YEAR?
Covid-19 pandemic and your mortgage

We are writing to ask for your help.
The best way to understand the benefits and potential problems associated with mortgages in America is to
ask people like you about your experiences. Understanding your experience is particularly important in
developing policies to assist consumers, especially now as many people face difficult financial situations
because of the novel Coronavirus.
The Federal Housing Finance Agency and the Consumer Financial Protection Bureau are working together
on this study. To be successful, we need to hear from borrowers like yourself.
We want to make it as easy as possible for you to answer this survey. You can complete the paper copy or
complete the survey online. The online version may be easier to complete because it skips questions that
do not apply to you. Online responses can also be processed more quickly and at less cost.
To complete the survey online, go to: www.ASMBsurvey.com
Enter this unique access code: <123 456 789>
Completing this survey is voluntary. Your answers will not be connected to your name or any other
identifying information. The unique access number only helps us keep track of returned surveys and not
send needless reminders. If you have any questions about this study, please call us toll free 1-855-5310724 or visit our web sites, www.fhfa.gov or www.consumerfinace.gov.
Answering this survey will take some time and effort. Because of the importance of this national survey,
we have enclosed a small token of appreciation to show our gratitude.
Thanks for considering our request.
Lynn Fisher
Deputy Director for Research and Statistics

Thomas Pahl
Policy Associate Director for Research, Markets, and
Regulations

Federal Housing
Finance Agency

Para leer esta carta en Español por favor vea el dorso.

WHAT HAPPENED WITH YOUR MORTGAGE OVER THE LAST YEAR?
Covid-19 pandemic and your mortgage

Last week we sent you a request to help with a study we are conducting in order to better understand the
experiences of homeowners today.
Whether or not you found it challenging to be a homeowner over the last few years, all experiences are
important to us, especially now as many people face difficult financial situations because of the novel
Coronavirus.
If you have already responded, thank you for your help. If you have not yet had time to respond, we hope
that you will do it soon.
If you no longer have the paper copy, you can complete the survey online. The online version may be easier
because it skips questions that do not apply to you. Online responses also are processed more quickly
making it less likely that you will receive follow-up reminders to complete this survey.
To complete the survey online go to: www.ASMBsurvey.com
Then, enter this unique access code: <123 456 789>
If you have any questions, please call toll free 1-855-531-0724 or visit one of our websites: fhfa.gov or
consumerfinance.gov.
Thank you for considering our request.
Lynn Fisher
Deputy Director for Research and Statistics

Thomas Pahl
Policy Associate Director for Research, Markets
and Regulations

Federal Housing
Finance Agency Finance Agency

Para leer esta carta en Español por favor vea el dorso.