Online ABA Complaint Form

File a Complaint

Online Architectural Barriers Act (ABA) Complaint Form
Introduction
The Access Board enforces accessibility standards issued under the Architectural Barriers Act of 1968 (ABA). The ABA
requires that buildings or facilities that were constructed or altered by or on behalf of the United States, or leased or
financed in whole or in part by the United States, after August 12, 1968, be accessible to individuals with physical
disabilities. Anyone can submit a complaint about accessibility barriers at buildings or facilities.

Important Note: Please bear in mind that the only complaints that should be filed through this system are
complaints alleging violations of the ABA.  Complaints about other government services or issues, such as Social
Security Insurance and Social Security Disability Insurance (SSI/SSDI), benefits, tax, motor vehicle, health
insurance, welfare, and any other topic unrelated to the accessibility of Federal buildings or facilities, should not be
addressed to the Access Board but rather to the appropriate Federal, State, or local entity.  Complaints related to
accessibility barriers in State or local government buildings, as well as places of public accommodation (restaurants,
hotels, bars, movie theaters, etc.), should be directed to the United States Department of Justice, which enforces the
Americans with Disabilities Act of 1990 (ADA).
  For information on other Federal laws that address accessibility
and protect the rights of people with disabilities, please refer to these resources.

Filing a Complaint
You may file an ABA complaint with the Access Board using our Online ABA Complaint Form
or by e-mail, fax, or
mail (please see the contact information below).  Please note that while there is no limit on the number of complaints
that you can file, you must submit a separate complaint for each building or facility. If you are filing online, and you
wish to submit multiple complaints, you will be prompted after you submit your first complaint with instructions for
filing additional complaints.

Instructions for the Online ABA Complaint Form
The Online ABA Complaint Form consists of five sections: (1) Building or Facility Information; (2) Accessibility
Barriers; (3) Complainant Information; (4) Review and Submit; and (5) Confirmation. Please note that no “save”
function is available for the form and that you must complete it in one sitting. To file a complaint, you need to follow
these steps:
Step 1:Building or Facility Information.
Provide information about the building or facility. (This information is
required.)
Step 2:Accessibility Barriers.
List and provide a description of all of the accessibility barriers that you have
encountered at that building or facility. (This information is required.)
Step 3:Complainant Information.
Provide your name and/or contact information if you wish; this information is
not required.  However, if you provide your contact information, we will be able to communicate with you about our
investigation. Pursuant to our regulations, we will not disclose your name and/or contact information to anyone
without your express written permission.
Step 4:Review and Submit.
If you have any photographs or other supporting documents that you wish to include
with your complaint, follow the instructions to upload the electronic file(s). Also, in the Review and Submit section,
you can review all of the information you entered in the previous steps and edit it if necessary.  Finally, to submit
your complaint, click the “Submit My Complaint” button at the bottom of the page.

Step 5:Confirmation.
The confirmation page will appear and show an automatically generated complaint number.
You will also have an option to print your complaint. Please keep the complaint number with your records so that you
can refer to it if you wish to inquire about the status of your complaint or provide additional information to us in the
future.

To file an ABA complaint concerning a federally funded or leased building or facility, click here to access
the Online ABA Complaint Form.

Alternate ABA Complaint Filing Methods
1) E-mail to [email protected];
2) Fax to (202) 272-0081; or
3) Mail to:

Compliance and Enforcement
    U.S. Access Board
    1331 F Street, N.W., Suite 1000
    Washington, DC 20004-1111
How We Handle Your Complaint
Within two weeks after filing a complaint, you will receive a formal acknowledgement letter (or e-mail, if you prefer)
if you provided your contact information to us. This acknowledgment letter (or e-mail) will contain the information
about your complaint, as well as the investigation process and applicable federal law, and contact information for the
compliance specialist investigating your complaint.
We investigate the complaints to determine whether the building or facility is subject to the ABA. If we determine the
building or facility is subject to the ABA, we further investigate to determine if the identified barriers violate an
applicable standard. Depending on the result of our investigation, we work with the responsible agency to remedy the
identified accessibility barriers or, if we find no violations under the ABA, we will provide you with suggestions on
which other entities might be able to assist you.

Statement Concerning the Paperwork Reduction Act
Pursuant to the Paperwork Reduction Act of 1995, and its implementing regulations at 5 CFR 1320.8(b)(3), note that
the United States Access Board may not conduct or sponsor, and a person is not required to respond to, a collection
of information unless it displays a valid OMB Control Number. The Online ABA Complaint Form has OMB Control
Number 3014-0012 (Expiration Date: 8/31/2020).

United States Access Board
1331 F Street NW, Suite 1000
Washington, DC  20004-1111
(202) 272-0080 (v)   (202) 272-0082 (TTY)   (202) 272-0081 (fax)
(800) 872-2253 (v)   (800) 993-2822 (TTY)  

File a Complaint - Building or Facility Information    
Your Progress:
Status

Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information  Step 4 Review and Submit  Step 5 Confirmation
In Progress

Not Started

Not Started

Not Submitted

Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the bottom of your screen.
Please help us to identify the facility by providing at least 1) Building or Facility Name and 
2) Either Street Address (or PO Box), City and State OR Street Address (or PO Box) and ZIP.
An asterisk (
*
) indicates a required field.
Building or Facility Name:
*
Street Address (or PO Box):
*
Building/Floor/Suite:
Address (cont'd):
City:
State:

ALABAMA

   (If Zip not included, include City and State)

ZIP/Postal Code:
*

States
Country: United
United States
Building or Facility Telephone: (

) 

 - 

Continue >>

United States Access Board
1331 F Street NW, Suite 1000
Washington, DC  20004-1111
(202) 272-0080 (v)   (202) 272-0082 (TTY)   (202) 272-0081 (fax)
(800) 872-2253 (v)   (800) 993-2822 (TTY)   

Not Submitted

File a Complaint - Accessibility Barriers
Your Progress:
Status

Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information  Step 4 Review and Submit Step 5 Confirmation
In Progress

COMPLETE|EDIT

Not Started

Not Submitted

Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the buttom of your screen.
Instructions: Please provide information on each accessibility barrier you found at this building or facility.
Select "ADD ANOTHER ACCESSIBILITY BARRIER" to add another barrier.
Select the barrier(s) for deletion by checking the box to the left of the barrier and pressing "REMOVE SELECTED BARRIER(S)"
Accessibility Barrier Category    

Describe the barriers at this facility    

Please
usethis
this
dropdown
to select
a category
Please use
dropdown
to select
a category

Add Another Accessibility Barrier

Remove Selected Barrier(s)

<< Back

Continue >>

United States Access Board
1331 F Street NW, Suite 1000
Washington, DC  20004-1111
(202) 272-0080 (v)   (202) 272-0082 (TTY)   (202) 272-0081 (fax)
(800) 872-2253 (v)   (800) 993-2822 (TTY)  

Not Submitted

File a Complaint - Complainant Information
Your Progress:
Status

Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information  Step 4 Review and Submit Step 5 Confirmation
COMPLETE|EDIT

In Progress

COMPLETE|EDIT

Not Submitted

Not Submitted

Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the bottom of your screen.
If you provide us with contact information, we can update you on the status of your complaint, and contact you if we have questions about your complaint.
If provided, we will not disclose a complainant’s personal information without their written permission.

First Name:

Last Name:

Organization:

  (if applicable)

Organizational Title:

  (if applicable)

Street Address:
Building/Floor/Suite:
Address (cont'd):
City:
State:

ALABAMA

Zip/Postal Code:
United States
States
Country: United

Afghanistan

Preferred Phone: (

) 

 - 

 ext 

Voice
         Voice
TTY

Alternate Phone: (

) 

 - 

 ext 

TTY
         TTY

Email :
Re-type Email:

Preferred Contact Method:

Email

<< Back

Continue >>

United States Access Board
1331 F Street NW, Suite 1000
Washington, DC  20004-1111
(202) 272-0080 (v)   (202) 272-0082 (TTY)   (202) 272-0081 (fax)
(800) 872-2253 (v)   (800) 993-2822 (TTY)  

File a Complaint - Review and Submit
Your Progress:

Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information  Step 4 Review and Submit Step 5 Confirmation

Status

COMPLETE|EDIT

COMPLETE|EDIT

COMPLETE|EDIT

In Progress

In Progress

Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the bottom of our screen.
Instructions:
Please review this complaint summary. You may use the "complete|edit" links in the status tabs at the top of this page to return to and edit previous pages of this complaint.
When you are satisifed with your complaint, please click the "submit my complaint" button at the bottom of this page.
Facility / Building Information:
Building/Facility Name:

Street Address:
Address (cont'd):

City/Province:
State:

Building/Facility Type:
Building/Floor/Suite:
Building/Facility Telephone:

Country:
Zip/Postal Code:

Accessibility Barrier(s):

Accessible Routes;

You may attach a drawing, map, photo or sketch to this complaint by selecting a file from your computer: 
Note: Attachments will be uploaded upon submitting this form. Large attachments may take a few moments to upload. Please click "submit my complaint" only once.
Upload File    
Add Attachment

Remove Selected Attachment(s)

Complainant Information:
First Name:

Organization:

Last Name:

Organizational Title:

Street Address:

Building/Floor/Suite:
Address (cont'd):

Country:

City:
State:

Email Address:

Zip/Postal Code:

Preferred Contact Method:

Submit Complaint:

Submit My Complaint

United States Access Board
1331 F Street NW, Suite 1000
Washington, DC  20004-1111
(202) 272-0080 (v)   (202) 272-0082 (TTY)   (202) 272-0081 (fax)
(800) 872-2253 (v)   (800) 993-2822 (TTY)