Outcome Evaluation of the Long-Term Care Ombudsman Program (LTCOP)
New collection (Request for a new OMB Control Number)
No
Regular
Approved with change
09/17/2020
08/05/2020
Approved consistent with updated plans for data collection in light of the COVID-19 public health emergency.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
09/30/2023
36 Months From Approved
1,985
0
0
715
0
0
0
0
0
The primary goals of ACLâs/AoAâs Outcome Evaluation and Special Studies Related to the Long-Term Care Ombudsman Program (LTCOP) are to (1) understand the extent to which LTCOP services have been carried out effectively at the state and local levels and (2) document outcomes of LTCOP activities at the individual (residents) and systems (long-term care practices, programs, and policies) levels. To achieve these goals, data collection will be required from long-term care residents/family members, facility staff, facility administrators, coordinating entities, and LTCOP staff. By obtaining data through a mix of focus groups, surveys, and interviews, these key respondent groups will provide the necessary information to better understand and document the programâs processes and outcomes.
The purpose of the outcome evaluation is to understand and document the LTCOPâs effectiveness at the state and local levels and outcomes at the individual and systems levels. Throughout the evaluation, an additional aim is to obtain stakeholder buy-in, feedback on, and participation in the study. ACL/AoA anticipates that this study will: provide practical and policy-relevant insight into LTCOP services and processes; highlight promising program practices; and ultimately, provide critical information to enable ACL/AoA to better protect greater numbers of vulnerable elders.
Data collection for the outcome evaluation will involve site visits to four State Long-Term Care Ombudsman Programs (SLTCOPs). During these visits, focus groups will be conducted with residents, family members, and facility staff. In addition, interviews will be conducted with stakeholders/representatives of entities with which the Ombudsman program coordinates. For each participating state, a survey will be administered in nursing home and board and care home facility administrators.
The goal of focus groups with residents, family members, and facility staff is to assess their understanding of the Ombudsman programâs role, their interactions with Ombudsmen, program strengths and challenges, and areas for further support. Interviews with representative of entities with which Ombudsmen coordinate focus on understanding their relationship with the program, the extent of coordination, benefits and challenges of coordination, programs strengths, and areas for improvement.
In each participating state, a survey will be administered to a random sample of facility administrators. Topics covered will include Ombudsman activities with facility staff and residents, impact on facility practices, and facility characteristics.
PL:
Pub.L. 116 - 131 127
Name of Law: Title I,The Supporting Older Americans Act of 2020
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Survey-Former Ombudsmen
LTCOP ACL Response to OMB comment 091720.docx
Stakeholders/ State Unit on Aging (SUA) Directors/Former Ombudsmen