Form CSS4 Open Season Online Survey

Open Season Survey

Rate this Site
Your opinion is important to us. Please take the time to answer the questions below so
that we know if we are meeting your needs. The information you provide is confidential
and will be used only to evaluate this web site and the open season materials we send to
you each year.
You can email us at [email protected] or call us toll-free at 1-888-767-6738.
Were the instructions for using Open Season Online easy to understand?
Easy
Somewhat Difficult
Confusing
No Comment
How easy was it to navigate through Open Season Online?
Easy
Somewhat Difficult
Confusing
No Comment
Are the materials we send you in your open season package easy to understand?
Easy
Somewhat Difficult
Confusing
No Comment
Did you access www.opm.gov/insure/health/brochures to view plan brochures online
or use the Consumer Comparison tools?
No
Yes, Plan Brochures
Yes, Consumer Comparison tools
Both
Overall, what do you think of our web site?
Excellent
Very Good
Good
Fair
No Comment

In the future, would you be interested in receiving e-mail notifications regarding
OPM Open Season, such as address change confirmations and enrollment
confirmation letters, in lieu of mail?
Yes
No
No Comment
In the future, would you be interested in using a web chat feature that would allow
you to speak to an OPM representative live?
Yes
No
No Comment
Do you have any comments or suggestions for improving Open Season Online?
Please do not use this section to make an enrollment change or to request additional open
season information. We cannot respond to any requests made here.

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This collection of information has been approved by OMB. To view the Privacy Act and
Public Burden Statement press here.

Privacy Act and Public Burden Statement
We estimate that providing this information takes an average of 1 minute per response.
Send comments regarding our estimate or any other aspect of this survey, including
suggestions for reducing completion time, to the U.S. Office of Personnel Management,
Retirement Employee Services Group, (3206-0236), Washington, DC 20415-3532. The
OMB Number, 3206-0236, is currently valid. OPM may not collect this information, and
you are not required to respond, unless this number is displayed.