OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Customer Satisfaction Surveys

OMB 3206-0236 ยท OPM.

OMB 3206-0236

RS periodically asks OPM survey psychologists to review the CSS for potential improvements. This was done for the 2013 CSS. Based on the psychologist's suggestions the following non-substantive changes were made. For the 2017 CSS the following changes were made: 1) Text was updated to reflect that this survey will be done entirely by a survey link emailed to annuitants; 2) Two questions from the 2016 CSS [#12 and #13] were deleted because they asked annuitants about their desire for services that we are unlikely or unable to provide; and 3) A page for written comments was deleted. We expect that the emailed survey will generate many more survey returns than in the past. We do not have the resources to analyze thousands of written responses. Additionally Privacy Act Statements and Public Burden Statements are being added to collections.

The latest form for Customer Satisfaction Surveys expires 2021-09-30 and is listed under ICR 201801-3206-005.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
Form CSS2 Customer Experience ToolForm and Instruction
Form CSS11 Training Evaluation FormsForm
Form CSS10 How Has The United States Office of Personnel Management Served You?Form and Instruction
Form CSS9 TSA Applicants Customer Satisfaction SurveyForm and Instruction
Form CSS8 DFAS Retiree-Annuitant Customer Satisfaction SurveyForm and Instruction
Form CSS7 Insurance website CSS core surveyForm
Form CSS5 Rating Federal Retirement ProgramForm
Form CSS4 Open Season SurveyForm and Instruction
Form CSS6 Open Season Online SurveyForm
Form CSS3 Open Season Express Telephone SurveyForm and Instruction
Form CSS2 Customer Satisfaction SurveyForm and Instruction
Form CSS1 PMF Job Fair SurveyForm
fast-track-PRA-submission-3206-0236_20200914.docx Justification for No Material/Nonsubstantive Change
SupportingStatementA_3206-0236_20200909.docxSupporting Statement A
Generic Customer Satisfaction Survey Worksheet 2018 submission.xls Supplementary Document
Supporting Statement B for 3206-0236 Improving Customer Experience_20200909.docxSupporting Statement B
Customer Experience Tool Form and Instruction
Training Evaluation Forms Form
How Has The United States Office of Personnel Management Served You? Form and Instruction
TSA Applicants Customer Satisfaction Survey Form and Instruction
DFAS Retiree-Annuitant Customer Satisfaction Survey Form and Instruction
Insurance website CSS core survey Form
Rating Federal Retirement Program Form
Open Season Survey Form and Instruction
Open Season Online Survey Form
Open Season Express Telephone Survey Form and Instruction
Customer Satisfaction Survey Form and Instruction
PMF Job Fair Survey Form

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202009-3206-001 No material or nonsubstantive change to a currently approved collection 2020-09-14 Improperly submitted and continue
201905-3206-004 No material or nonsubstantive change to a currently approved collection 2019-05-28 Improperly submitted and continue
201801-3206-005 Revision of a currently approved collection 2018-01-31 Approved with change
201708-3206-002 No material or nonsubstantive change to a currently approved collection 2017-08-04 Approved without change
201607-3206-001 No material or nonsubstantive change to a currently approved collection 2016-07-11 Approved without change
201506-3206-002 No material or nonsubstantive change to a currently approved collection 2015-06-23 Approved without change
201408-3206-003 No material or nonsubstantive change to a currently approved collection 2014-08-25 Approved without change
201402-3206-005 Revision of a currently approved collection 2014-02-28 Approved without change
201310-3206-001 No material or nonsubstantive change to a currently approved collection 2013-10-31 Approved without change
201203-3206-001 No material or nonsubstantive change to a currently approved collection 2012-03-29 Approved without change
201105-3206-005 No material or nonsubstantive change to a currently approved collection 2011-05-19 Approved without change
201004-3206-005 Revision of a currently approved collection 2010-10-21 Approved without change
200904-3206-007 Revision of a currently approved collection 2009-05-29 Approved with change
200603-3206-001 No material or nonsubstantive change to a currently approved collection 2006-03-27 Approved without change
200510-3206-005 No material or nonsubstantive change to a currently approved collection 2005-10-18 Approved without change
200408-3206-002 No material or nonsubstantive change to a currently approved collection 2004-08-03 Approved without change
200407-3206-001 No material or nonsubstantive change to a currently approved collection 2004-07-01 Approved without change
200404-3206-002 No material or nonsubstantive change to a currently approved collection 2004-04-19 Approved without change
200403-3206-004 No material or nonsubstantive change to a currently approved collection 2004-03-24 Approved without change
200211-3206-003 Revision of a currently approved collection 2002-11-18 Approved without change
199808-3206-003 New collection (Request for a new OMB Control Number) 1998-08-28 Approved without change

OMB Details

PMF Job Fair Survey

Federal Enterprise Architecture: General Government - Central Personnel

Information collection instruments
FormNameElectronic accessType
Form CSS1PMF Job Fair surveyFillable PrintableForm

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.