Customer Satisfaction Surveys

ICR 201408-3206-003

OMB: 3206-0236

Federal Form Document

Forms and Documents
Document
Name
Status
Form
Unchanged
Form and Instruction
Modified
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Form and Instruction
Unchanged
Justification for No Material/Nonsubstantive Change
2014-08-25
Supplementary Document
2014-08-25
Supplementary Document
2014-08-25
Supplementary Document
2014-08-25
Supplementary Document
2014-02-28
Supporting Statement A
2014-02-20
Supplementary Document
2014-02-20
Supporting Statement B
2014-02-20
Supplementary Document
2014-02-27
ICR Details
3206-0236 201408-3206-003
Historical Active 201402-3206-005
OPM
Customer Satisfaction Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 10/20/2014
Retrieve Notice of Action (NOA) 08/25/2014
  Inventory as of this Action Requested Previously Approved
07/31/2017 07/31/2017 07/31/2017
650,000 0 650,000
55,000 0 55,000
200,000 0 200,000

RS periodically asks OPM survey psychologists to review the CSS for potential improvements. This was done for the 2013 CSS. Based on the psychologist's suggestions the following non-substantive changes were made: 1) Response sets were reversed to run positive to negative; 2) Three questions that very few annuitants answer were deleted; 3) Four sub-headers were added identifying for the annuitants the purpose of question groups. The 2014 CSS added one new question (Question 12.) The only other changes are to date references.

None
None

Not associated with rulemaking

  78 FR 78415 12/26/2013
79 FR 11473 02/28/2014
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 650,000 650,000 0 0 0 0
Annual Time Burden (Hours) 55,000 55,000 0 0 0 0
Annual Cost Burden (Dollars) 200,000 200,000 0 0 0 0
No
No
The increase in burden request is to allow for both the increasing pool of survey recipients for many of the current ICs, especially retirees, as well open burden for potential future ICs during the 3 year clearance period.

$200,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Steve Pierce 202 606-2560 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/25/2014


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